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Ability Moving and Storage, LLC

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Reviews Ability Moving and Storage, LLC

Ability Moving and Storage, LLC Reviews (31)

Breach of Contact - Do Not Use
To date, I’m still missing items and out $10,000 plus items missing I can never replace. ZERO answers! DO NOT USE...attached letter was provided to me by another customer who was scammed by this company

On 31 October I paid a $7000 deposit for Ability Moving and Storage to pack up some household good and ship them to my father's house in Hicksville, OH. The movers showed up on 20 November, packed up my items and went on their way back to Anchorage. I was told it would take 4-6 weeks to get my shipment and on 2 January, I started looking for my goods as I was home for the holidays. I was told they could not find any crates. On 18 January, they told me they were experiencing financial difficulties and did not have a definite date as to when they would ship my belongings and to be patient as they were working on a plan. I followed up on 31 Jan, with an answer back 1 Feb, followed up again 19 Feb, 9 Mar with a response on 9 Mar stating we are finding a carrier. I followed up again on 23 Mar, 30 Mar and 5 April with NO responses back. I went to LinkedIn to find the owners of the company and sent Geneve Dupuy a message, and received a call stating they would check into my stuff and never heard back from anyone. I also called their home company in Texas, talked with Scott and he said he would get back with me and never did. I continually call the number in Anchorage with no answer and now the phone is disconnected. I call the company in Texas and no answer. I submitted a form for a quote however, stated my issue and still nothing. Then on 18 April, I received a phone call from a reporter in Anchorage stating she received a call from Arunas - Alaska Express Corp stating they had my goods and she provided me their number (907-575-9899). I called them and they said they had pallets with my name on them however, Ability Moving and Storage did not pay them and I would need to pay them prior to releasing my goods. They also had two other people's items as well so they split the cost between the 3 of us and I had to pay another $800 to release my goods and an additional $1100 to hire another company to ship my goods to Ohio. I finally received my goods on 14 May (shipped 20 Nov 17), and my Korean bar is scratched/cracked, my Korean chest is missing, my other Korean chest has a forklift fork through it, I'm missing 2 weapons (AR and M9), clothes, my Air Force retirement gifts/pictures, 3 custom bar stools, they smashed a lamp I had made, missing kitchen stuff, wine glasses, plus missing 2 shelves to my bookshelf I bought, my wine exploded due to being left outside in the freezing weather all over my retirement flag case. I’m also missing items from my curio cabinet.
I filed a police report with the AK State Troopers for my weapons on 15 May and I'm trying to file a claim with my Insurance company but they are saying my home owners insurance doesn't cover shipping however, I need to report my stuff as stolen with the police but then I have a $1,000 deductible. I have tried everything to contact these people and the only time they answered is when I went to the BBB. They told them they did not know where my stuff was and that my file was in their accounting office for a refund however, to date I have seen nothing. I know two other people who are having the same issue with this company as I have their paperwork.
The company in Washington have been helpful but they received a call from one of the other people with Geneve Dupuy and now they will no longer work with me said I needed to go thru Ability. They want their money from Ability Moving and Storage and I guess there was name calling on that phone call. So they told me on 15 June everything is being taken to the Recycling Company. My missing stuff could potentially be thrown away.
At the end of the day, I want my stuff found as some of it will not be replace...like my military retirement stuff, and I want a refund of my deposit plus the additional money I have spent buying new clothes, bedding, etc. and on the additional shipping costs I paid to get my stuff to
Breach of Contact - Do Not Use
Breach of Contact - Do Not Use
Breach of Contact - Do Not Use
Breach of Contact - Do Not Use
Breach of Contact - Do Not Use

Complaint: [redacted] I am rejecting this response because:Business billed us well over 10% of original quote; against federal regulation.Business did not provide us with an opportunity to verify the weighing of goods.Business failed to provide any adequate paperwork beyond an inventory of what was taken.Business has failed to respond to multiple attempts to reach them for questions.Delivery of goods still has not occurredThe to week delivery time they told us ends on the 27thThe company still has failed to give me a tracking number to our shipment.Business Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Thank you for your attention this weekAs per our conversation, I would like to re-open Complaint # [redacted] and submit the following response and counter-proposal to Ability Moving & Storage: The language of the estimate is unequivocalThe word “plus” is a preposition and it means “with the addition of” – it is absolutely clear that the per-pound quote included both the fuel surcharge and the cost of the “materials and supplies.” Any arbitrator or court would read it this way The bill of lading, or whatever you want to call it, did not alter the arrangement as it was explained over the phone and confirmed in the estimate The actual weight was added after we signed – which is typical – and we still have the right to challenge the weight under Federal Regulations anyway after this point But we are not disputing the total weight – we are disputing the fact that you charged us for the weight you added with shipping containersNot only were we never told about the significant additional weight of the containers; we were told that everything was included in the per-pound estimate Finally, even if, as you insist, the “COD” referred to [redacted] as the port of delivery, you sent our goods on to Seattle before we had settled the disputeYou then threatened to put our goods in storage in Seattle and charge us the cost of storageEither way you spin it – you either breached the agreement by demanding payment before the goods we received them at the place of delivery, or you send the goods beyond the port of delivery in order to extort payment from usEither way, you were clearly not dealing in good faith with usI am willing to settle this claim now, before we proceed with any further legal action, for $1,– less than half of what we were overchargedIf you do not wish settle now, we will pursue our legal options and seek a full refund

Complaint: [redacted] I am rejecting this response because:I have a copy of my call log proving I contacted Ability prior to the move to confirm 3/4/ Attached are pictures of some of the broken items but not all of them I am still unpacking and will not know what all is damaged or broken until I completely unpack Again, Ability should have been prepared for the move with a dolly and liquids for the movers Because they were not prepared, the move took longer, moving one box at a time until I provided a dolly at my new home I provided bottled water at my new home Still, there were cups and water at my previous residence I’m happy to file a claim for the broken items However, I did not receive a yellow copy of anything I still have not received a quote, claim form, contract or any documented information I do not believe it is fair for me to pay additional monies for an extended move due to lack of preparation and broken items when I never received as much as a quote, contract to follow or any business form whatsoever $has been paid It took roughly hour to unload with a dolly and roughly hours to load the truck due to the lack of a dolly I do not see how I would be expected to pay more money when invaluable items are destroyed I cannot allow Ability to decide on the worth of my items when the hourly rate went from $to $an hour and the move took longer due to equipment being forgotten; “dolly was left at our warehouse after taking it out to have the box truck cleaned for the move”I need all business documentation as I do not have a habit of giving money away without a business agreement Was this Abilities first move? Why were steps not taken to prepare for the move? Why was the truck not ready to arrive with equipment needed for a scheduled move? Why were the movers unprepared? Is it not common practice for movers to have dollies and water? What procedures are in place to make a claim? Why did I not receive any documentation other than a receipt for the payment of $150? Sincerely, [redacted] ***

***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

At this time we still don’t have a definite date as to when we will be able to pay for your household belonging We are working on a plan to get it taken care of

Complaint: [redacted] I am rejecting this response because: This issue has been dragging on now for over months and all they can say is this issue is still under reviewWe need this issue to be resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: it is ridiculous. A majority of my stuff was boxed up on August... 21st. Why are my items still in New York? What is taking so long to find a company to ship my stuff? Why could you not email or call me back about where my stuff is? Why did it have to come to this. Give me my money back so I can take care of it! Apparently your business is not capable. 12 weeks is just ridiculous! Sincerely, [redacted]

All of [redacted] household goods are still at the origin agent in NY We are currently working on locating a 3rd party to transport her household goods to Alaska

Re: [redacted] Complaint # [redacted] We are responding to the complaint dated January 4, regarding Mr [redacted] For the record Ability Moving and Storage did not deal with Mr [redacted] until after the shipment was picked up from ***, [redacted] which is miles from [redacted] round trip Mr [redacted] came into the picture when it came time to pay the bill All correspondence was generated between Ability Moving and Storage and Mr [redacted] A quote letter was generated on 8/26/which is a non-binding estimate explaining that per our in-house survey he had approximately 5,000# and would be charged for supplies and material plus a 10% fuel surcharge Any weight over and above 5000# minimum would be $per 100# He agreed to this and booked his move for 9/30/He was made aware of the 5,000# minimum weightThe fuel surcharge was always mentioned to Mr [redacted] being it was inter-state move from ***, [redacted] to [redacted] , ** Please see attached quote letter Ability Moving and Storage sent two men and our box truck to ***, [redacted] to load his household goods and paid for a motel for the crew to spend the night, and drive back the next day Ability Moving and Storage only charged him for the time it took us to load the household goods on the truck, not the time it took to drive there and back After loading the items into wooden crates, Ability Moving and Storage took it to ship at which time they weigh it and it came out to be 5,pounds Ability Moving and Storage called him to let him know the total of his shipment, and there was some confusion as to which credit card they wanted to use to make payment in full As specified in the quote letter shipment must be paid in full prior to shipment of household goods His son [redacted] complained about having to pay up front to ship his dads’ goods Ability Moving and Storage explained that COD is to the port of delivery which was [redacted] to [redacted] He also felt the amount charged was more than his dad agreed to Ability Moving and Storage had several emails going between us with his son before he finally paid the bill in full On the invoice the material, supplies and the 10% fuel surcharge are in addition to the 5,pound quote It also states that payment is due prior to transportation of household goods Again stated by Mr [redacted] referring to be unprofessional and insulting, I’d like to clarify for the record that a customer comment form was filled out by Mr [redacted] and the inventory sheets were signed by Mr [redacted] and nothing was ever mentioned about Ability Moving and Storage providing poor and sloppy service I hope this will satisfy our complaint and Ability Moving and Storage has provided excellent service for our client Mr [redacted] even though he has a complaint, it still costs money to move from [redacted] to [redacted] Thank you, Janet P [redacted] Administrative Assistant Ability Moving and Storage LLC [redacted] , [redacted] 907-349-phone 907-349-fax

At this time we still don’t have a definite date as to when we will be able to ship your household belonging. We are working on a plan to move your shipment

Complaint: ***
I am rejecting this response because:
Until there is a date I will continue to make my calls to the other agencies/affiliates that ability has such as *** ***, *** *** and *** ***, until I get my belongingsI paid 23k and expect this to be paid and I get my belongs to my doorThat is what I paid for and what I expect to be done, I want to know where my money went that I paidThis has gone on long enough
Sincerely,
*** ***

This claim was filed with our insurance company and is still in process. Ability as well as our insurance company has spoken to Mr*** on several occasions to let him know that the claim was filed and that it is still in process. As to the statement that our insurance company does
not offer coverage outside the state of Alaska, that is inaccurate. Upon further investigation with our insurance companies, we are covered outside the state of Alaska. We have a conference call set up for next week with the insurance companies about this claim and hope to get this resolved as quickly as possible

Complaint: ***
I am rejecting this response because:I was not told about any boxes falling until I asked. Only now am I learning there were boxes that fell. The blue bin full of my Grandmothers and Aunts things is all I was told about. As I continue to unpack, I discover more broken items. A credit of $for lack of a dolly, straps and other moving equipment does not suffice. I'm asking again for all documentation pertaining to this move. I do not have a customer copy. No, I was not mad at the movers upon the discovery. I was on the verge of tears. I did not get upset until I was asked for more money, more than quoted, and began to find out how extensive the damage is and was. I will not pay the cost of a satisfactory move and then let Ability decide how much my items are worth. I still have more pictures of broken items but I'm only able to upload photos at a time. This has been far from a free move. I've never tried to get a free move. I resent the fact Ability continues to say I'm looking for a free move. Assumptions should not be made. If hell is such an offensive word, please, contact the FCC to change censorship allowed on every American TV showI want documentation. This is not an unreasonable request. Where is the quote, estimate, contract and email sent to me? If documents were sent, prove it. Send them again.
Sincerely,
*** ***

February 20, Revdex.com P O Box DuPont, WA Reference: *** *** We did a survey on the phone on 11/17/since the customer lived in Troy, IL. According to what she told us, she had approximately 4,pounds. When she called and
told us she wanted to use us, I called our agent in Saint Louis, MO to go do a survey and booked the move with them Our agent did a home survey on 1/16/and sent me the estimate sheets. Their estimated of weight came in at 4,pounds. Our agent went and packed any items that the customer didn’t pack, wrapped, loaded their household goods into crates, weighed each crate then sent us the weight ticket showing her actual weight was 6,pounds. They could only estimate the weight of the boxes that the customer packed and they were heavier than expected. They also sent me pages of inventory sheets When he sent us his bill, he only charged her for 6,pounds plus the crates which we had stated on the original quote letter I then put together their receipt letter showing 6,pounds at the $per pounds Please let me know if you need anything else from us Attachments: Quote sheet Survey from McGuire Moving & Storage Weight Ticket Inventory Sheets signed by client Invoice showing weight of 6,pounds Receipt letter Ability Moving & Storage, LLC [email protected] Geneva D*** / Account Specialist Janet P*** / Administrative Assistant / Sales ICC# *** / DOT#***

Complaint: ***
I am rejecting this response because:The subcontractor refused to take full inventory, We stated we where still packing and that there was more items upstairs, the basement, and garageAt the time of the original booking we stated what we had at the time, but also that we were still packing since the move was still over a month awayThere where more items then was originally stated but as I said before the subcontractor refused to look at all we hadOn *** day I called Ability Movers 1st stating the subcontractor arrived with a very small *** truck, and that he (subcontractor) would not be back today 7/24/17, but would return the next day to finish the moveWhen I called them no one answered the phone and the voicemail was full, approx ten minutes later I get a call back and explain the situationBefore I called I was told by the subcontractor flat out he wouldn't return so yes I was upset since we had to be out that day and I had to leave in a few hrs to the hotel for my early morning flight to AlaskaI received another call about a half hr later (the subcontractor had already left at this point at 3:30pm) stating they spoke to the subcontractor telling him in the contract he would have to finish that dayI Called Ability back at 4:30pm stating the subcontractor hasn't returned and that I needed to leave for the hotel; I was told they would return in about 3hrs to finishThe subcontractor wouldn't arrive back until 9pm as we where leaving for the hotelI had a neighbor watch them to make sure the correct items where taken, she was only able to stay until midnight, but saw that they left at about 3amDue to me not being there I am not sure if what should have been taken was or if things that were garbage was also takenI received a call on the 26th from the person who bough that house stating there was garbage all over the house and that he would charge us for the cleanupI received a call Friday the 27th stating they wanted to have a meeting about the additional cost, which wasn't stated until I arrived with my son's friendWe were told the total would be $18,and We needed to give them $that day with a remainder of $We stated due to the issues we wanted to wait for the remainder until out items arrivedWe where told I they wouldn't allow thatThere was an issue with the bank approving the debt card transaction, so a check was givenThe next day the bank approved the debt transaction so they where paid $16,I called them stating that the bank double paid them, and that we wanted to get a refund of the double paymentI was then told that We still owed them approx another $even tho they had $20,already, If I didn't pay them *** fees would be added when out stuff arrive in Seattle, since they would refuse to barge without full paymentI was reluctant to pay the remaining amount, but had no choiceAs time went on I would call to findoht where our items were but they stopped accepting my calls when I called via my cell phoneWhen I would call, the phone would be picked up then hung up right away everytimeWhen I would then use a different number someone would answer, but then state someone would call me back, no one would ever call me backThe few times that I would get an answer it would be didn't _____ call you? The stuff is on it's wayAt one point I was told the stuff is in Alaska then a week later it's still on it's way on the bargeI know how long a barge takes from Seattle to Anchorage due to my son having his pickup barged on July 24th, the truck arrived days laterAbility has kept giving me the runaround and still refuses to take responsibility for the subcontractorI admit there was more stuff, but I have no idea what was left or taken that should or shouldn't have beenThank you *** ***
Sincerely,
*** ***

All of [redacted] household goods are still at the origin agent in NY.  We are currently working on locating a 3rd party to transport her household goods to Alaska.

Complaint: [redacted]
I am rejecting this response because:Business billed us well over 10% of original quote; against federal regulation.Business did not provide us with an opportunity to verify the weighing of goods.Business failed to provide any adequate paperwork beyond an inventory of what was taken.Business has failed to respond to multiple attempts to reach them for questions.Delivery of goods still has not occurred. The 2 to 5 week delivery time they told us ends on the 27th. The company still has failed to give me a tracking number to our shipment.Business 
Sincerely,
[redacted]

We received a lead on January 30, 2017 for [redacted]’s move on 03/03/2017, which was filled out and sent by [redacted]. When we spoke to the customer, we discussed pricing and details concerning her move requests. At the time, Ms. [redacted] was unsure of the details of her move. From what she told us,...

we were putting most items in the garage of her parents’ home. She said she would have the boxes out of her home before the day of her move and only gave us a list of large items that she wanted us to move. (3 Sofa’s, 2 Chairs, 3 End Tables, Microwave, Dishes, 1 Dresser, 2 Night Stands, 1 Queen Bed) She stated she would keep in touch when she knew more details. From the time, we spoke to Ms. [redacted] up until the date of her move, 03/04/2017, we had not heard from Ms. [redacted]. I usually make a follow-up call 2-3 days before any move so I made a call to [redacted] on 03/01/2017 to confirm the date and time of her move and she stated her move was on the 4th, which was no problem for us to change. She confirmed for the 4th at 1pm. Once again, I asked what exactly would we be moving or if she needed for us to pack any items for her. She then stated she had about 40-50 boxes but she would handle all the packing. I am the person who answers and directs all calls coming into the office and before the confirmation call I made to her, we had yet to hear from her. As you can see in the attached emails, Ms. [redacted] stated our guys were 10 minutes late due to some construction areas near Ms. [redacted]’s origin address, which they did let us know and, also documented in her file. Also, the dolly was left at our warehouse after taking it out to have the box truck cleaned for the move. Our movers did make a quick stop at the convenience store to purchase water and Gatorade and that was all that was purchased. Ms. [redacted] signed off on the invoice receipt on the day of the move when the move was completed. She listed that there were broken dishes, which we were already made aware. She was given the customer copy of the invoice receipt (yellow copy). We have tried to reach out to Ms. [redacted] to resolve this issue, however, she will either answer and hang up or not answer at all. Ms. [redacted] refuses to file a claim to get this issue resolved and refuses to pay her unpaid balance with us. Ms. [redacted] has been rude to the employees, she has used explicative words when speaking with us, and she has refused to cooperate with us in every way possible. We value our customers and their opinions dearly. Ms. [redacted] is requesting free services for a dolly that was left behind and for a 5 minute trip to a convenience store for water. That is something we cannot offer. We have already credited her account for the dolly being left behind. As far as the damaged items, Ms. [redacted] will need to file a claim so we can get this issue resolved.

The subcontractor assured us that inventory was taken of all household goods.  When this move was originally booked the inventory of what was being moved was given to Ability [redacted] and [redacted] verbally by Mrs. [redacted].  The weight, pricing and preparation was all determined by that...

inventory.  On [redacted] day we called Mrs [redacted] to check on the move.  Mrs [redacted] was very upset and concerned that the move would not be able to get done that day.  I spoke with the subcontractor and he stated that Mrs [redacted] had a significant amount more of household items to move than what was originally stated to us and this was the reason for it taking longer.  We then spoke with Mrs [redacted] and explained that there was over double the amount than originally stated to move and that the expenses for this would be a great deal higher.  Mrs [redacted] stated she did not care what it cost just that it get done.  The subcontractor did give us significant issues with preparing and picking up Mrs [redacted]s household goods.  Unfortunately they did contact Mrs [redacted] without our knowledge and even though we were working with them to get everything straightened out and her belongings picked up for shipment.  We did contact Mrs [redacted] once she arrived in Alaska with the new amount owed based on her weight factor of almost triple the original estimate.  Again Mrs [redacted] was made aware that there would be a significantly higher amount due to ship everything on [redacted] day.  The shipment has been delayed for shipping to Alaska due to barge delays.  We are working on getting everything shipped and this situation rectified asap.

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Address: 800 Port America Pl Ste 500, Grapevine, Texas, United States, 76051

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