We, of course, are sorry that the purchasers are unhappy regarding the purchase of their home and the service received from our agent yes;"> Following is our agent’s rebuttal and accounting of some of the issues and concerns during their purchase process When the buyers found the home they wanted to purchase, a contract was written contingent upon the buyers’ approval of all inspections Because our agent was concerned that the home would not appraise for the purchase price, the agent recommended that the offer be written to include “contingent upon the house appraising for the sales price.” The offer also stated the seller would not reduce the selling price and would not reimburse the buyers for appraisal fee The home inspector hired by the buyers found many issues with the home It had rotten wood on the porch, water damaged fascia, hall bath toilet handle held in place with tape, water damage with microbial growth in both bathroom vanities, air handler disconnect under the house had been taken out and the wiring jumped out Other issues were the HVAC unit did not have a filter, visible insect damage in the subfloor under the kitchen sink area, corroded union above the water heater, the water heater was old and very rusty, and the water was dark and discolored when tested The buyers had a microbial growth test and the results indicated there was bad mold that could cause severe health issues or death Our agent recommended on several occasions that the purchasers needed to just sign a release of contract and find another home, but the purchasers proceeded forward with the purchase Our agent and purchasers negotiated with the sellers do to the repairs, but the purchasers were not happy with the quality of work performed by the contractors the sellers hired Examples: 1) the replacement vanities (replaced due to microbial growth), had new plumbing fixtures that were leaking which could have caused new growth of mold; and 2) One of the vanities they did not replace had a counter top that was just made to fit which looked terrible To correct the matter, the seller gave the buyers a new vanity and they replaced it after closing HVAC unit repairs were also unsatisfactory to the buyers, so the seller paid the buyers to have an HVAC person to correct the issuesThe list of issues went on and on and as mentioned above, our agent suggested to the buyers several times to walk away from the purchase of this home The home actually had two termite letters Company A was hired by the seller This company gave the home a clear termite letter and placed the home under a termite contract that was renewable until 02/18/with a yearly inspection and annual fee This letter was sent to our agent on 3/4/ and was emailed to the purchasers within hour of receipt Company B sent their termite letter to the agent on 3/3/ This letter stated that: 1) Evidence of termite galleries and shelter tubes scattered throughout crawlspace to the joist and piers, but does not appear to be active at this time; 2) Visible drill holes to front exterior slab and chimney onlyNo visible drill holes to piers in crawlspace, which is a state standard; 3) Surface fungus scattered to joist in crawlspaceDoes not appear active due to moisture readingsDAMAGES: Termite damages to sills, girders and joist in crawlspace Repairs have been made by another firmThis second termite letter was sent to the buyer via email within minutes of the agent receiving it (Copies of the emails are available upon request) Both of these letters were provided to the buyers within days of the closing date of 3/7/for the purchasers review In our opinion, our agent represented the purchasers in the scope of her real estate responsibilities with their best interest at the forefront Our agent even contributed $out of her own pocket for the cost of a survey for purchasers to determine property boundaries for a fence She was in constant communication through emails, text and phone conversations regarding all concerns about the home throughout the entire purchase process Although the purchasers may feel they have been given the run around about their issues, it should be noted that even after closing, she has responded to them and provided all documents they have requested and even hand delivered documents to the attorney who was reviewing their case She even recommended they call Clemson Extension Services, the organization that licenses and regulates pest control companies and seek the advice of an attorneyTheir last conversation was five days prior to receiving the Revdex.com complaint We are sorry the buyers are dissatisfied, but our agent did everything she could as a real estate professional to ensure the buyers were fully informed on all issues pertaining to the purchase of the home We feel the purchasers were treated professionally, honestly and fairly and do not feel that our agent is as fault in any way for their dissatisfaction or that a refund of commission is due
We, of course, are sorry that the purchasers are unhappy regarding the purchase of their home and the service received from our agent yes;"> Following is our agent’s rebuttal and accounting of some of the issues and concerns during their purchase process When the buyers found the home they wanted to purchase, a contract was written contingent upon the buyers’ approval of all inspections Because our agent was concerned that the home would not appraise for the purchase price, the agent recommended that the offer be written to include “contingent upon the house appraising for the sales price.” The offer also stated the seller would not reduce the selling price and would not reimburse the buyers for appraisal fee The home inspector hired by the buyers found many issues with the home It had rotten wood on the porch, water damaged fascia, hall bath toilet handle held in place with tape, water damage with microbial growth in both bathroom vanities, air handler disconnect under the house had been taken out and the wiring jumped out Other issues were the HVAC unit did not have a filter, visible insect damage in the subfloor under the kitchen sink area, corroded union above the water heater, the water heater was old and very rusty, and the water was dark and discolored when tested The buyers had a microbial growth test and the results indicated there was bad mold that could cause severe health issues or death Our agent recommended on several occasions that the purchasers needed to just sign a release of contract and find another home, but the purchasers proceeded forward with the purchase Our agent and purchasers negotiated with the sellers do to the repairs, but the purchasers were not happy with the quality of work performed by the contractors the sellers hired Examples: 1) the replacement vanities (replaced due to microbial growth), had new plumbing fixtures that were leaking which could have caused new growth of mold; and 2) One of the vanities they did not replace had a counter top that was just made to fit which looked terrible To correct the matter, the seller gave the buyers a new vanity and they replaced it after closing HVAC unit repairs were also unsatisfactory to the buyers, so the seller paid the buyers to have an HVAC person to correct the issuesThe list of issues went on and on and as mentioned above, our agent suggested to the buyers several times to walk away from the purchase of this home The home actually had two termite letters Company A was hired by the seller This company gave the home a clear termite letter and placed the home under a termite contract that was renewable until 02/18/with a yearly inspection and annual fee This letter was sent to our agent on 3/4/ and was emailed to the purchasers within hour of receipt Company B sent their termite letter to the agent on 3/3/ This letter stated that: 1) Evidence of termite galleries and shelter tubes scattered throughout crawlspace to the joist and piers, but does not appear to be active at this time; 2) Visible drill holes to front exterior slab and chimney onlyNo visible drill holes to piers in crawlspace, which is a state standard; 3) Surface fungus scattered to joist in crawlspaceDoes not appear active due to moisture readingsDAMAGES: Termite damages to sills, girders and joist in crawlspace Repairs have been made by another firmThis second termite letter was sent to the buyer via email within minutes of the agent receiving it (Copies of the emails are available upon request) Both of these letters were provided to the buyers within days of the closing date of 3/7/for the purchasers review In our opinion, our agent represented the purchasers in the scope of her real estate responsibilities with their best interest at the forefront Our agent even contributed $out of her own pocket for the cost of a survey for purchasers to determine property boundaries for a fence She was in constant communication through emails, text and phone conversations regarding all concerns about the home throughout the entire purchase process Although the purchasers may feel they have been given the run around about their issues, it should be noted that even after closing, she has responded to them and provided all documents they have requested and even hand delivered documents to the attorney who was reviewing their case She even recommended they call Clemson Extension Services, the organization that licenses and regulates pest control companies and seek the advice of an attorneyTheir last conversation was five days prior to receiving the Revdex.com complaint We are sorry the buyers are dissatisfied, but our agent did everything she could as a real estate professional to ensure the buyers were fully informed on all issues pertaining to the purchase of the home We feel the purchasers were treated professionally, honestly and fairly and do not feel that our agent is as fault in any way for their dissatisfaction or that a refund of commission is due