Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, D [redacted]
[redacted] called Jake Sweeney Mazda West on December 30th and told us she had been dealing with our other store and was unable to agree on numbersShe had found, on our website, the vehicle that that she wished to purchaseAt that time she gave us the stock number of the vehicle and told us to have it ready for delivery the following dayWe obliged and had the vehicle that she picked out filled with gas and ready for herWhen she was here to pick up her new car everything went extremely wellAfter all negotiations she asked if we could also include a rear cargo mat and rear bumper guardSo after everything was already done we still helped her out and included additional accessoriesShe was THRILLED with us that we worked with her so muchRegarding the trade, the times that we spoke to [redacted] after the sale we explained that we actually took more money off the price of the car than the other storeWe tried to explain and show her numerous times that she was actually getting a better deal when you looked at the whole deal rather than just the tradeThe first place that we sent the vehicle to have the windows tinted she was unhappy withSo we paid a different company to remove the old tint and apply new window tintShe was then unhappy with the window tint the second timeSo we sent her a check to get the window tint done at a place of her choice because she was not happy with either of the company's we useWe had her bring the vehicle in to our service department to see all the "damage" that was done to the vehicle by the supposed window tintThere was now damage behind the door panels or liquid affecting the vehicle what so everThe rear view camera is on the back of the vehicle and the front windows were tintedWe explained that the camera does get dirty due to the elements ie: rain, dirt, salt, etcThe mileage they was told to her comes directly from Mazda the manufacturer and the monroney sticker, NOT from Jake Sweeney Mazda WestJake Sweeney Mazda West went over and beyond to give Katherine a great deal and great service[redacted] General Sales ManagerJake Sweeney Mazda West
Jake Sweeney Automotive, and all other dealers, must adhere to the lenders when it comes to the financing of vehiclesWhen a lender calls to verify either employment or residency and the information provided to them differs than the original application, the lender can return the dealIn this case, the applicant is considered a "seasonal employee"This is why the lender returned the dealJake Sweeney Mazda West is in the business of selling cars, not taking them back Jake Sweeney Mazda West diligently tried to find another lender to purchase the loan for MrsOnealUnfortunately due to her credit and employment situation they were unable to find another lender
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Legally Jake Sweeney should of inform me about the As IS carThey should of been honest throughout the paperwork process and about the car problem it hadWalking into Jake Sweeney all seen was new cars and that's exactly what I wanted and came there forAgain, Jake Sweeney sold me a bad carThey are dishonest, they are not trustworthy and they are a shady businessJake Sweeney did not take care of me what so everIt's been two years so far since I purchased the vehicle, of course the car will have miles on it.Jake should be responsible for what they done to me and took me throughThe two whole years I went to them for help about my problems I've been having with the vehicle they was never concerned, they didnt care and even when I seen my sales person Bill G [redacted] he never approach or apologize he will go to the back of the place or hide outI feel like I was scam and still is an unhappy customer.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Any and all aftermarket items purchased have been canceled and refunds have been sent to Mrs [redacted] lender of [redacted] ***We have mailed the customer a copy of her purchase orderWe have obliged to all of Mrs [redacted] concernsThere is no further action needed by Jake Sweeney Mazda West
February 7, To Whom It May Concern:My name is [redacted] and I am a Human Resources Specialist at the [redacted] On Friday December 30, I spoke with [redacted] about [redacted] ‘s employment status with the [redacted] Since I was teleworking she requested to speak with me on Tuesday January 3, from my officeAt 9:30am (EST) I received a call from [redacted] on my work phone [redacted] asked me to verify and explain the type of work schedule [redacted] is currently on [redacted] is a Full time Seasonal employee which means she is scheduled to work full time hours (hour per week) but the area that she works for can lay her off if the work gets too lowThe average lay off time is weeks per year unless requested by the employeeIf you have any additional questions you may contact me via email at [redacted] [redacted] ** [redacted] Thank you [redacted]
Revdex.com:I cannot accept the response because I have not heard from them I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[redacted] came into Jake Sweeney Mazda West and applied for an automobile loanWe submitted her to the lenders for an approvalWe had lender willing to give Mrs [redacted] a pre-approval based on the information that was provided to the lender [redacted] had recently started her job and she was required to bring a paystub back to the dealershipWhen Jake Sweeney Mazda West received the paystub and sent it to the lender, the hours worked were not constant with what was submittedThe bank tried to reach out to [redacted] 's HR department which her HR department told the lender she was part timeDue to the income coming in lighter than submitted the lender returned the dealMrs [redacted] stated she was full time and not part timeJake Sweeney gave her the benefit of the doubt and let her keep the car until we received another pay stubWhen the lender got the following paystub the hours were still inconsistentUnfortunately at that time the lender returned the dealWe tried to find another lender to go thru, but due to her current situation, we were unable to [redacted] [redacted] was refunded all of her down payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received the itemized receipt from Jake Sweeney The total of the additional charges was $ The total I received through two reimbursements was $I believe I am still owed $for the charges that were added to my loan that never should have been added to begin with Regards, [redacted] ***
[redacted] [redacted] [redacted] *** [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, for the most part Although the bill was much higher they covered majority of it leaving over for me to pay stating that the tie rod and alignment was not part of the problem although the cadillac dealer felt as I did that it was a safety issue that needed replaced I had forgotten I ordered a touch up stick but I would gladly pay the for it I still feel that they should have paid for the replacement tie rod and alignment Especially since this has been ongoing since May and it is now September Thank you Revdex.com for your assistance in this matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [The HR assistant never told the lender I was part timeMy position is not part time it is full timeMy pay stubs were not inconsistent, that can be provedHowever the calls that took place between the lender and HR assistant were recorded and as well as the emails that were sentI have documents of pay stubs that were sent to the dealership both show hours because I am full timeI was refunded my down payment however that didn't take care of the late payments caused by the dealership not sending the payoff for the Chevrolet cobalt in which they ageeed to payoffJake Sweeney is only addressing the issue of me returning the car that is only part of the problemThe real issue is the late fees that I accrued due to them not sending the payoff which also caused a negative impact on my credit.] Regards, [redacted]
Attached you will find both repair orders for Mrs [redacted] She had the work completed in Tri-County for $You can see our original quote was for $plus taxMrs [redacted] received over $discount from our other locationHere is the response from [redacted] our service manager: Verified customer concern and provided estimate to repair vehicleWhen the estimate was presented to the customer, Mrs [redacted] and her boyfriend began yelling and cussing at our service advisorThey were then asked to leaveAt that time the customers began to verbally assault the service advisor againThe customer has since had the repairs done at our Tri-County Mazda store at a discounted rateLet me know if you have any questions [redacted]
Any and all dealers need to adhere to lendersIn this case the lender returned the deal to employment verificationWe attempted to secure financing at another bank with no successJake Sweeney Mazda West does not control lender guidelines and policiesWe are at the mercy of the lenders and there verifications when a loan goes into underwritingWhen a lender returns a deal, our only option is to try find another lenderDue to her current situation we were not able to find another bank to finance herThat is why she cannot get a loan at another lenderJake Sweeney had no affect on her securing financing after she returned our car because she could not secure financing, again due to her current situationJake Sweeney will work with the credit bureaus to try to get the inquires off her credit
Jake Sweeney Mazda West still stands by our initial response to ***'s claimHer refund check has already been processed and she will be receiving it in the mail shortlyA customer can simply not demand money for them not being happy with equipment that was in perfect working condition, which was proved by multiple people at multiple timesThe way she acted in the business and the way she drove our loaner car is the reason why she is not welcomed back to Jake Sweeney Mazda West
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, D [redacted]
[redacted] called Jake Sweeney Mazda West on December 30th and told us she had been dealing with our other store and was unable to agree on numbersShe had found, on our website, the vehicle that that she wished to purchaseAt that time she gave us the stock number of the vehicle and told us to have it ready for delivery the following dayWe obliged and had the vehicle that she picked out filled with gas and ready for herWhen she was here to pick up her new car everything went extremely wellAfter all negotiations she asked if we could also include a rear cargo mat and rear bumper guardSo after everything was already done we still helped her out and included additional accessoriesShe was THRILLED with us that we worked with her so muchRegarding the trade, the times that we spoke to [redacted] after the sale we explained that we actually took more money off the price of the car than the other storeWe tried to explain and show her numerous times that she was actually getting a better deal when you looked at the whole deal rather than just the tradeThe first place that we sent the vehicle to have the windows tinted she was unhappy withSo we paid a different company to remove the old tint and apply new window tintShe was then unhappy with the window tint the second timeSo we sent her a check to get the window tint done at a place of her choice because she was not happy with either of the company's we useWe had her bring the vehicle in to our service department to see all the "damage" that was done to the vehicle by the supposed window tintThere was now damage behind the door panels or liquid affecting the vehicle what so everThe rear view camera is on the back of the vehicle and the front windows were tintedWe explained that the camera does get dirty due to the elements ie: rain, dirt, salt, etcThe mileage they was told to her comes directly from Mazda the manufacturer and the monroney sticker, NOT from Jake Sweeney Mazda WestJake Sweeney Mazda West went over and beyond to give Katherine a great deal and great service[redacted] General Sales ManagerJake Sweeney Mazda West
Jake Sweeney Automotive, and all other dealers, must adhere to the lenders when it comes to the financing of vehiclesWhen a lender calls to verify either employment or residency and the information provided to them differs than the original application, the lender can return the dealIn this case, the applicant is considered a "seasonal employee"This is why the lender returned the dealJake Sweeney Mazda West is in the business of selling cars, not taking them back Jake Sweeney Mazda West diligently tried to find another lender to purchase the loan for MrsOnealUnfortunately due to her credit and employment situation they were unable to find another lender
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Legally Jake Sweeney should of inform me about the As IS carThey should of been honest throughout the paperwork process and about the car problem it hadWalking into Jake Sweeney all seen was new cars and that's exactly what I wanted and came there forAgain, Jake Sweeney sold me a bad carThey are dishonest, they are not trustworthy and they are a shady businessJake Sweeney did not take care of me what so everIt's been two years so far since I purchased the vehicle, of course the car will have miles on it.Jake should be responsible for what they done to me and took me throughThe two whole years I went to them for help about my problems I've been having with the vehicle they was never concerned, they didnt care and even when I seen my sales person Bill G [redacted] he never approach or apologize he will go to the back of the place or hide outI feel like I was scam and still is an unhappy customer.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Any and all aftermarket items purchased have been canceled and refunds have been sent to Mrs [redacted] lender of [redacted] ***We have mailed the customer a copy of her purchase orderWe have obliged to all of Mrs [redacted] concernsThere is no further action needed by Jake Sweeney Mazda West
I will contact Mazda West GSM [redacted] to determine the situationShould have a satisfactory resolution soon
Jake Sweeney believes its fulfilled its responsibilities in this situation
Jake Sweeney Mazda West mailed a copy of the buyers order on July 27th to [redacted] ***We will mail it again to Mrs***
February 7, To Whom It May Concern:My name is [redacted] and I am a Human Resources Specialist at the [redacted] On Friday December 30, I spoke with [redacted] about [redacted] ‘s employment status with the [redacted] Since I was teleworking she requested to speak with me on Tuesday January 3, from my officeAt 9:30am (EST) I received a call from [redacted] on my work phone [redacted] asked me to verify and explain the type of work schedule [redacted] is currently on [redacted] is a Full time Seasonal employee which means she is scheduled to work full time hours (hour per week) but the area that she works for can lay her off if the work gets too lowThe average lay off time is weeks per year unless requested by the employeeIf you have any additional questions you may contact me via email at [redacted] [redacted] ** [redacted] Thank you [redacted]
Please see attached four PDF files
Revdex.com:I cannot accept the response because I have not heard from them I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
[redacted] came into Jake Sweeney Mazda West and applied for an automobile loanWe submitted her to the lenders for an approvalWe had lender willing to give Mrs [redacted] a pre-approval based on the information that was provided to the lender [redacted] had recently started her job and she was required to bring a paystub back to the dealershipWhen Jake Sweeney Mazda West received the paystub and sent it to the lender, the hours worked were not constant with what was submittedThe bank tried to reach out to [redacted] 's HR department which her HR department told the lender she was part timeDue to the income coming in lighter than submitted the lender returned the dealMrs [redacted] stated she was full time and not part timeJake Sweeney gave her the benefit of the doubt and let her keep the car until we received another pay stubWhen the lender got the following paystub the hours were still inconsistentUnfortunately at that time the lender returned the dealWe tried to find another lender to go thru, but due to her current situation, we were unable to [redacted] [redacted] was refunded all of her down payment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received the itemized receipt from Jake Sweeney The total of the additional charges was $ The total I received through two reimbursements was $I believe I am still owed $for the charges that were added to my loan that never should have been added to begin with Regards, [redacted] ***
[redacted] [redacted] [redacted] *** [redacted] [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, for the most part Although the bill was much higher they covered majority of it leaving over for me to pay stating that the tie rod and alignment was not part of the problem although the cadillac dealer felt as I did that it was a safety issue that needed replaced I had forgotten I ordered a touch up stick but I would gladly pay the for it I still feel that they should have paid for the replacement tie rod and alignment Especially since this has been ongoing since May and it is now September Thank you Revdex.com for your assistance in this matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [The HR assistant never told the lender I was part timeMy position is not part time it is full timeMy pay stubs were not inconsistent, that can be provedHowever the calls that took place between the lender and HR assistant were recorded and as well as the emails that were sentI have documents of pay stubs that were sent to the dealership both show hours because I am full timeI was refunded my down payment however that didn't take care of the late payments caused by the dealership not sending the payoff for the Chevrolet cobalt in which they ageeed to payoffJake Sweeney is only addressing the issue of me returning the car that is only part of the problemThe real issue is the late fees that I accrued due to them not sending the payoff which also caused a negative impact on my credit.] Regards, [redacted]
Attached you will find the documents [redacted] signed acknowledging her vehicle was being sold no dealer warranty from Jake Sweeney Mazda West
Attached you will find both repair orders for Mrs [redacted] She had the work completed in Tri-County for $You can see our original quote was for $plus taxMrs [redacted] received over $discount from our other locationHere is the response from [redacted] our service manager: Verified customer concern and provided estimate to repair vehicleWhen the estimate was presented to the customer, Mrs [redacted] and her boyfriend began yelling and cussing at our service advisorThey were then asked to leaveAt that time the customers began to verbally assault the service advisor againThe customer has since had the repairs done at our Tri-County Mazda store at a discounted rateLet me know if you have any questions [redacted]
Any and all dealers need to adhere to lendersIn this case the lender returned the deal to employment verificationWe attempted to secure financing at another bank with no successJake Sweeney Mazda West does not control lender guidelines and policiesWe are at the mercy of the lenders and there verifications when a loan goes into underwritingWhen a lender returns a deal, our only option is to try find another lenderDue to her current situation we were not able to find another bank to finance herThat is why she cannot get a loan at another lenderJake Sweeney had no affect on her securing financing after she returned our car because she could not secure financing, again due to her current situationJake Sweeney will work with the credit bureaus to try to get the inquires off her credit
Jake Sweeney Mazda West still stands by our initial response to ***'s claimHer refund check has already been processed and she will be receiving it in the mail shortlyA customer can simply not demand money for them not being happy with equipment that was in perfect working condition, which was proved by multiple people at multiple timesThe way she acted in the business and the way she drove our loaner car is the reason why she is not welcomed back to Jake Sweeney Mazda West