We apologize for this incredibly poor experienceUnfortunately, when you sign up for our DeleteMe service, you have to agree to our Terms of Service, which state that it is a recurring subscription and is renewed automaticallyThat said, we have no interest in preventing users from cancelling if they would like to do so.The inability to reach us boils down to a few issues: our actual support hours are 9am-5pm Monday-Friday Eastern timeWe've updated this info in multiple places, but apparently it was missed somewhereI see the Revdex.com listing is still showing the incorrect hours, so I just submitted an update to correct themAlso, we did recently have a bug where the live chat link that is specifically available while logged in to DeleteMe directs to an older chat linkThis bug was fixed - somewhat coincidentally - the day this complaint was received.In addition, I see that you had emailed our support email on Friday, 6/at 6:01pm, which unfortunately meant the email remained unread until the following weekOne of our DeleteMe operators responded to you on 6/(the following Wednesday) confirming that a refund had been issuedThat said, it is certainly unfortunate that it took business days for you to receive a response, especially after so many unsuccessful attempts to get in touch with usTo reiterate the reply sent through our support email on 6/17, the $was refunded to you on 6/and should have posted to your account by nowWe are truly sorry for the unacceptable experience and if you need to forward these exchanges to your bank to have them remove the overdraft fee, please feel free to do so
We apologize for this incredibly poor experienceUnfortunately, when you sign up for our DeleteMe service, you have to agree to our Terms of Service, which state that it is a recurring subscription and is renewed automaticallyThat said, we have no interest in preventing users from cancelling if they would like to do so.The inability to reach us boils down to a few issues: our actual support hours are 9am-5pm Monday-Friday Eastern timeWe've updated this info in multiple places, but apparently it was missed somewhereI see the Revdex.com listing is still showing the incorrect hours, so I just submitted an update to correct themAlso, we did recently have a bug where the live chat link that is specifically available while logged in to DeleteMe directs to an older chat linkThis bug was fixed - somewhat coincidentally - the day this complaint was received.In addition, I see that you had emailed our support email on Friday, 6/at 6:01pm, which unfortunately meant the email remained unread until the following weekOne of our DeleteMe operators responded to you on 6/(the following Wednesday) confirming that a refund had been issuedThat said, it is certainly unfortunate that it took business days for you to receive a response, especially after so many unsuccessful attempts to get in touch with usTo reiterate the reply sent through our support email on 6/17, the $was refunded to you on 6/and should have posted to your account by nowWe are truly sorry for the unacceptable experience and if you need to forward these exchanges to your bank to have them remove the overdraft fee, please feel free to do so