Abington Auto World

We are sorry to hear of the issue with your service Caitlin CDJR We have spoken to the tech regarding the USB Cable, he has stated that he had to take everything out of the interior to take the dash apart to run the wiring for the hardtop and he forgot to put the USB cable back in the vehicle We are currently ordering a panel to replace the damagad roof panelOur Service Manager, Kyle C [redacted] , will be in contact when the replacement part comes in If you have any further issues please feel free to reach out ot me directly at ###-###-#### Option 8, Ext ***Thank you, Tricia D [redacted] Public Relations Manager Caitlin Chrysler Dodge Jeep Ram

George A [redacted] from Caitlin [redacted] ***, has been in contact with the customer and notified him that he has ordered a [redacted] label for his vehicle George will be back in contact with the customer as soon as we receive the label

In response to the Business, I came into the dealership with a loan that I had applied for on my own and was looking to use that loan to retrieve a vehicle and was not given the opportunity to do soThe whole reason of applying for an auto loan was to not have to go through the hassle of getting my credit ran again because that causes your score to be affectedHowever, the dealership did not acknowledge my loan that I bought in and did not want to accept the loan because they wanted me to use their banking company, which I do believe is not fair! I feel that if I was of different race I would have been able to get a vehicle with the loan Furthermore, it is fine the damage is done, but I will not return to that dealership nor will I recommend anyone to that particular dealership in the near future Regards, [redacted] ***

Kyle C [redacted] Oct (days ago) to me [redacted] ID [redacted] Responding in regards to claim that we broke oil filter housing while servicing vehicleIf we in fact broke the housing it would have been spraying oil every where and would have made engine light and or oil light come on soon as it leftThese vehicles put a lot of pressure in the housing and would have sprayed oil out Is it possible when facility she had it at broke it while performing oil change and putting in cartridge filter they could have broke it then Service Manager Kyle C [redacted] Oct (days ago) to me [redacted] ID [redacted] Responding in regards to claim that we broke oil filter housing while servicing vehicleIf we in fact broke the housing it would have been spraying oil every where and would have made engine light and or oil light come on soon as it leftThese vehicles put a lot of pressure in the housing and would have sprayed oil out Is it possible when facility she had it at broke it while performing oil change and putting in cartridge filter they could have broke it then Service Manager

I did introduce myself as I always doI asked [redacted] if she received itemized statements from her employer She told me that she did notI kindly told her that under these conditions that we could not help herThat we are not a bank and that our banking sources only accept proper pay stubsI did tell her that the independent car lots (buy here pay here) that you see around may be able to help herI did not laugh at her at allI thanked her for coming in and I said again that I was sorry that we could not help her Thank you, Dave M [redacted] Sales Manager

We are sorry to hear of the issue with your service Caitlin CDJRWe have spoken to the tech regarding the USB Cable, he has stated that he had to take everything out of the interior to take the dash apart to run the wiring for the hardtop and he forgot to put the USB cable back in the
vehicle. We are currently ordering a panel to replace the damagad roof panelOur Service Manager, Kyle C***, will be in contact when the replacement part comes in. If you have any further issues please feel free to reach out ot me directly at ###-###-#### Option 8, Ext ***.Thank you,Tricia D***Public Relations ManagerCaitlin Chrysler Dodge Jeep Ram

Since the trade vehicle was signed over to the dealership when the customer took delivery of her new vehicle, we were not able to return the trade vehicle to the customer until we received confirmation from the bank that the funds were not available to cover the check.We received confirmation from
the Bank on 12/and contacted *** ***'s, she then picked up her vehicle

The soft top that was ordered by the customer was on backorder from the manufacturer and just came inI am told my the Parts Manager that the soft top came in this week and the customer is scheduled to have it installed. We apologize for the delay

I did introduce myself as I
always doI asked [redacted]
if she received itemized statements from her employer
She told me that she did notI kindly told her that under these conditions
that we could not help herThat we are not a bank and that our banking sources
only accept proper pay stubsI did tell her that the independent car lots (buy
here pay here) that you see around may be able to help herI did not
laugh at her at allI thanked her for coming in and I said again that I was
sorry that we could not help her
Thank you,
Dave M[redacted]Sales Manager

We are sorry to hear of the issue with your service Caitlin CDJR.
We have spoken to the tech regarding the USB Cable, he has stated that he had to take everything out of the interior to take the dash apart to run the wiring for the hardtop and he forgot to put the USB cable back in the...

vehicle.  We are currently ordering a panel to replace the damagad roof panel. Our Service Manager, Kyle C[redacted], will be in contact when the replacement part comes in. 
If you have any further issues please feel free to reach out ot me directly at ###-###-#### Option 8, Ext [redacted].
Thank you,
Tricia D[redacted]
Public Relations Manager
Caitlin Chrysler Dodge Jeep Ram

I did introduce myself as I
always do. I asked [redacted] if she received itemized statements from her employer.
She told me that she did not. I kindly told her that under these conditions
that we could not help her. That we are not a bank and that our banking sources
only accept proper pay stubs. I did tell her that the independent car lots (buy
here pay here)  that you see around may be able to help her. I did not
laugh at her at all. I thanked her for coming in and I said again that I was
sorry  that we could not help her.
 
Thank you,
Dave M[redacted]
Sales Manager

[To assist us in bringing this matter to a close, you...

must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:The advertised sticker on the internet lists a line item for the tires and wheels that are in dispute. It also lists the price of the wheels. The dealer therefore doesn't need to order the sticker. I paid for the wheels and tires when I bought the car, I just don't have them yet. If the dealer needs the sticker it should come in any day now, but it will say the same thing as the internet version since the internet version backs up the previous ads showing the car with the wheels listed on the sticker.  
Regards,
[redacted]

In response to the Business,I came into the dealership with a loan that I had applied for on my own and was looking to use that loan to retrieve a vehicle and was not given the opportunity to do so. The whole reason of applying for an auto loan was to not have to go through the hassle of getting my credit ran again because that causes your score to be affected. However, the dealership did not acknowledge my loan that I bought in and did not want to accept the loan because they wanted me to use their banking company, which I do believe is not fair! I feel that if I was of different race I would have been able to get a vehicle with the loan. Furthermore, it is fine the damage is done, but I will not return to that dealership nor will I recommend anyone to that particular dealership in the near future.
Regards,
[redacted]

**& [redacted] state that our Finance
Manager,
Michael C[redacted], made a deal with them regarding the remaining payments on
their [redacted], when in fact MrC[redacted] does not get involved with
any type of negotiations in regard to vehicle pricing and payoffs. Mr
C[redacted] completes the paperwork after the terms of the sale have already
been agreed to by the customers and our Sales Managers in the showroom.
According to both the salesperson and the Sales Manager, **& [redacted]
agreed to the reimbursement of $1061.60, which is the check they
received. Michael C[redacted] filled out a check request in the amount of
$while **& [redacted] where sitting with him in his office and
reviewed with the customer the amount of money they would receive back.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I checked with the facility that did this the service they assured and shorten shored me that it was broke before they even did the work and you guys were the last ones to do the oil change so it was your check technics and that broke it and now you don't want to fix it and no I would not of had oil spraying all over the place or a Light because of the oil filters would have prevented the light and the oil spray. If any questions please call me ###-###-####
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

George A[redacted] from Caitlin [redacted], has been in contact with the customer and notified him that he has ordered a [redacted] label for his vehicle.  George will be back in contact with the customer as soon as we receive the label.

In response to the Business,
I came into the dealership with a loan that I had applied for on my own and was looking to use that loan to retrieve a vehicle and was not given the opportunity to do so. The whole reason of applying for an auto loan was to not have to go through the hassle of getting my credit ran again because that causes your score to be affected. However, the dealership did not acknowledge my loan that I bought in and did not want to accept the loan because they wanted me to use their banking company, which I do believe is not fair! I feel that if I was of different race I would have been able to get a vehicle with the loan. 
Furthermore, it is fine the damage is done, but I will not return to that dealership nor will I recommend anyone to that particular dealership in the near future.
Regards,
[redacted]

Kyle C[redacted] <kc[redacted]@caitlinautoworld.com>
Oct 22 (5 days ago)
to me 
[redacted]
 
ID [redacted]. Responding in regards to claim that we broke oil filter housing while servicing vehicle. If we in fact broke the housing it would have been spraying...

oil every where and would have made engine light and or oil light come on soon as it left. These vehicles put a lot of pressure in the housing and would have sprayed oil out.  Is it possible when facility she had it at broke it while performing oil change and putting in cartridge filter they could have broke it then.
 
Service Manager


Kyle C[redacted] <kc[redacted]@caitlinautoworld.com>




Oct 22 (5 days ago)










to me




[redacted]
 
ID [redacted]. Responding in regards to claim that we broke oil filter housing while servicing vehicle. If we in fact broke the housing it would have been spraying oil every where and would have made engine light and or oil light come on soon as it left. These vehicles put a lot of pressure in the housing and would have sprayed oil out.  Is it possible when facility she had it at broke it while performing oil change and putting in cartridge filter they could have broke it then.
 
Service Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The response is not true. First lie# 1) The sales person Ralphael came in for a brief 3 second period in the fiancé office. he was not present during this conversation.  Lie# 2) We indeed asked several question in the fiancé office too Mr. C[redacted] in regards to the remaining payments. The number was 4 at $1,637.01. Why was this not put into the "WEO'"??????? Why did you not answer that question. This dealerships response still has not answered our question. The amount would have been in writing, and this would not even be an issue. The dealerships had all intentions of scamming us and that's exactly what they did. We discussed an amount we asked to be record and Mr. C[redacted] refused. The response from this dealership is a JOKE!!!!! THIS DEALERSHIP SCAMS PEOPLE. put this on Revdex.com webite.  SG DEALERSHIP!!!!!!!!!!!!!!!!!!                    src="/themes/revdex/img/bad-mouth.png">G DEALERSHIP!!!!!!!!!!!!!!!!!! �...⇄ /> [redacted] & [redacted]