Abitha's Herbery

To Whom It May Concern:In regards to [redacted] claim.The first time we moved her was in November 2016, we put some of her household furniture in storagethat included the television at which time she was told that because the television was not boxed it wasnot insured, she said fine but she wanted it put in storage so we put it and other furniture in a storagelocker for her.Then in December of 2016 she called and scheduled another move and because she had storage lockersand an apartment to move two trucks and four men were booked to do the job. The job was set up forDecember 13, 2016 between 8:00am and 8:30am, when the men arrived to move her she was not evenout of bed yet, she then informed my men that they would have to wait until she got ready which wasaround 10:30 the men called into office and I told them to start her time at 8:30am just because it wasnot our fault that she was not ready since a certain time had been set. Her furniture was moved intoher new address, apparently there was some stuff that she didn't want and that had to be taken backto her storage locker. She was charged for a total of eleven and one half hours. She was very difficult toget along with due to the fact that she was drinking all day.The next day she called office about a missing lamp I asked the men about said lamp and they told methat they only moved two lamps and not three like she was claiming that we moved, there was someitems that weren't put back together and I did send [redacted] out to take care of it, which he took care of.Thought that was the end of it didn't hear from her so I thought that everything was okay. Few dayswent by and she called about her television being broken and missing lamp and she had something toshow me we were going to meet and she called and canceled the meeting until after the holidays. Thething she wanted to show me was a text that she referenced in her complaint, at that time I told her Ihad been told about the text and that it was sent to her phone by mistake,(fact it was late at night whenthis happened) why was she texting [redacted] at that time of night?I do not feel that we owe her for this television. I think this is a fraudulent claim and if I were to pay anyamount it would be .60 cents per pound per article as stated on our contract.Thank you[redacted]Aaron Allen Moving###-###-####

In regards to [redacted] response under the circumstances we do not feel she is entitled to any compensation on this claim, because the claims she made where untrue.But in the interest of public relations we would offer our insurance rate of $.60 per pound per article as stated in our contract, which by the way she refused to initial the day of the move.Thank youJoann H[redacted]Aaron Allen Moving###-###-####