I have received your complaint letter and I would like to give you our side of this story.We did receive the original call to remove the unit on January 5, At the time of that call, our receptionistadvised him to remove the salt before we pick up the unitIt is their salt and if we have to spend an hourscooping it out, we would have to charge them for thatWe had our [redacted] call Mr [redacted] Wealways do that to see if we can work anything out with the customer to keep them as a customerWhen our [redacted] spoke with him, he asked why he was removing it and offered a price jf he wanted to purchasethe existing unit in his homeHe did not want to purchase, so on January 7m, 2016, we called to try andschedule a removal for the following dayThat did not work for their scheduleAt that time our receptionistexplained to Mr [redacted] that if we are unable to make arrangements to get the unit before the 15m of themonth that he would be charged for another monthWe did try the following week on the 13thHe was out oftown and could not make any arrangementsWe called on the 27th of January for the 28:1\ and they could notmake that workWe were finally able to get it on February 4, By this time, his rent bill was past due,which resulted in the late fee.After we sent Mr [redacted] his final bill, he did call our office to try and work something out, but he was VERYagitated on the phone and was swearing at usI tried explaining our policy to him as he had been told whenwe tried to schedule , but he remained agitated and said that if we do not get rid of his bill, he was going to badmouth us all over town and let everyone know how we operateI tried again to explain that he was aware ofour policy, but he could not make arrangements for us to get in a get the unit.We have been in business since We have had this policy in place for as long as I can remember and weare very clear with our customers when they call us.Thank you[redacted]
I have received your correspondence that includes a response from Mr [redacted] .In response to Mr [redacted] 's comment that we "never told him he would get billed for another month"I happened to be in the front office when that phone call was made and I specifically remember her telling him thatShe said that if it is removed by the th , that he would not be charged for another month.When we were told the first time that we could not get in, we did tell him that we would be back in the area the following weekWe also told him we would call the day before to get closer on a time when would be thereWe made many attempts to get in as was stated in the last letter.I do not believe we have done anything wrongThis is our policy and we handled it as we always do.We will accept h of the balance due, which is $If payment is not received by March 25, 2016, this will revert back to the original $and will accrue additional late fees.Thank you
I have received your complaint letter and I would like to give you our side of this story.We did receive the original call to remove the unit on January 5, At the time of that call, our receptionistadvised him to remove the salt before we pick up the unitIt is their salt and if we have to spend an hourscooping it out, we would have to charge them for thatWe had our [redacted] call Mr [redacted] Wealways do that to see if we can work anything out with the customer to keep them as a customerWhen our [redacted] spoke with him, he asked why he was removing it and offered a price jf he wanted to purchasethe existing unit in his homeHe did not want to purchase, so on January 7m, 2016, we called to try andschedule a removal for the following dayThat did not work for their scheduleAt that time our receptionistexplained to Mr [redacted] that if we are unable to make arrangements to get the unit before the 15m of themonth that he would be charged for another monthWe did try the following week on the 13thHe was out oftown and could not make any arrangementsWe called on the 27th of January for the 28:1\ and they could notmake that workWe were finally able to get it on February 4, By this time, his rent bill was past due,which resulted in the late fee.After we sent Mr [redacted] his final bill, he did call our office to try and work something out, but he was VERYagitated on the phone and was swearing at usI tried explaining our policy to him as he had been told whenwe tried to schedule , but he remained agitated and said that if we do not get rid of his bill, he was going to badmouth us all over town and let everyone know how we operateI tried again to explain that he was aware ofour policy, but he could not make arrangements for us to get in a get the unit.We have been in business since We have had this policy in place for as long as I can remember and weare very clear with our customers when they call us.Thank you[redacted]
I have received your correspondence that includes a response from Mr [redacted] .In response to Mr [redacted] 's comment that we "never told him he would get billed for another month"I happened to be in the front office when that phone call was made and I specifically remember her telling him thatShe said that if it is removed by the th , that he would not be charged for another month.When we were told the first time that we could not get in, we did tell him that we would be back in the area the following weekWe also told him we would call the day before to get closer on a time when would be thereWe made many attempts to get in as was stated in the last letter.I do not believe we have done anything wrongThis is our policy and we handled it as we always do.We will accept h of the balance due, which is $If payment is not received by March 25, 2016, this will revert back to the original $and will accrue additional late fees.Thank you