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ABL Reviews (1)

Review: I paid $1177.99 for a beverage / wine cooler which was damaged when received on August 1, 2013. I immediately called and emailed the company when I opened the appliance telling them it was severely damaged. They told me they had insurance to cover this situation, not to worry, they would pick up the damaged appliance and send a replacement the first part of this week. They said I would receive an email with information about next delivery which I never received. I have called a couple of times this week and employee says he will check with shipping department. I finally told them that I was going to stop payment today, August 9, 2013. They then sent me an email saying they were not going to replace because I signed a delivery slip. The 18 wheel truck could not get into our driveway so we met him on highway and picked up the carton which weighed about 160 pounds and then took it to our house opening it about an hour later. I was not told to inspect before I signed.

I tried to enter purchase price and disputed on amount on following page but it would take it.Desired Settlement: I would be satisfied with a replacement in new condition but I now fear this company is a warehouse for damaged appliances.

Business

Response:

R&L Transfer, Inc provided a bill of lading signed by [redacted] showing the product received in good condition. Although R&L originally stated they would not file an insurance claim based on the signed delivery ticket, after speaking with [redacted] at ###-###-#### he was re-opening the case. R&L is sending claim forms to [redacted] to fill out. We were told they would take care of this directly with [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have been contacted by the owner of the company I filed the complaint with and he is trying to remedy the problem. I would like to make a note of this on complaint or put the complaint on hold.

Regards,

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Description: Appliances - Small - Dealers

Address: 1455 W Oak St Ste E, Flower Mound, Texas, United States, 75028

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