Able 2 Assist

I am so thankful for this business. I was able to have my documents prepared in a timely matter and filed with the court at a great price. Thank you.

On August 10, 2016, Mr*** ***, my client, hired me once again to prepare his documents for an eviction in the Barstow Court House. The previous eviction I did for my client on November 27, was filed at the Victorville Court. However, the Court transferred all
eviction cases to the Barstow CourtAs stated above, Mr*** has used my services in the past as well as referred me to his son who has also used my services in the past. This was not the first time I have done work for him as he states in his complaintI told Mr*** that my court runner does not go out to the Barstow Court, but that I would look for someone out there who does for him. I did find a company that was right across the street from the Court that could file the papers and serve the papers on the tenant. I told my client that if he would prefer, he could use the company I found in Barstow to handle his eviction. However, he told me that since he has used my services in the past, he would rather continue to use me. Mr*** agreed to use this company for his filings and personal service only and I would prepare his paperwork for courtThe fees he paid of $were not what I charged him for my services in preparing his documents but mostly of court fees and costs as follows: Court filing fees: $ 255 Personal Service Fee: $ Court Runner Fees: $ USPS Day Delivery: $ Writ of Execution Fee: $ Sheriff’s Fee: $ For a total of $All his paperwork was prepared and filed with the court in a timely matter. On August 22, 2016, the final Judgment documents were mailed to the company we were using in Barstow who then filed the documents with the court. The court only rejected the papers because the proof of service was not with the papers. The company that Mr*** paid to assist him had forgot to bring the proof of service with her to the court. So she went back to her office immediately to get the proof of service from her file and went back to the court the same day and filed it with the rest of the documents. All the documents I submitted for my client were prepared correctly and have been filed with the court and his case is completed. Mr*** did not have to start over in filing his case with the court. It has been completed. In addition, I had been in contact with Mr. *** from the very beginning. I emailed him on 8/18/16, 8/19/16, 8/22/and 8/23/16, as well as spoke with him on the phone several timesIt wasn’t until I found out that he posted negative reviews about my company that I did not return his calls. He was well aware of the whole process from the very beginning, otherwise I would not of been able to move forward on his case. I should not have to pay Mr*** any money back. My services to him were completed in a timely manner. If his case was delayed in any way, it was due to the court house in Barstow. I have no control as to the process and speed of the court and their case time frame in getting documents filed and executed. He also never had to start over on his case as he claimsI have emails, canceled checks from the bank, phone records and filed documents to prove that I have in fact been in contact with Mr***, and I will provided them to you, if requested, to resolve this matter as soon as possibleThank you for your time*** ***

Initial Business Response /* (1000, 5, 2016/02/08) */
Dear Ms***
I am responding to a complaint filed against me by my client *** *** on February 2,
Ms*** hired me on January 20,2016, to help her in the preparation of her responsive declaration to request for
order documents that she needed to prepare, serve on the opposing party and file with the San Bernardino Court
I told Ms*** that I would type in the required documents for her and when the drafts were completed, I would take her the documents to her home for her signatures, since she was to undergo surgery for breast cancer two days later and would not be able to get out of bed for a while
Ms*** paid me $by cash on January 20,and our agreement for the balance of $was she would pay it upon signing of documents (see Agreement Exhibit 1)
In the beginning of her complaint to Revdex.com, she states that "no service provided"This is not trueShe also stated that I refused to see her which is also not trueHow would she even be able to come and see me if she was bed ridden for the weeks following her surgery? That is why I had told her I would go to her home instead of her coming to my office because she couldn't even get out of bed, according to what she told mei rarely make house calls for clients but I felt for her and what she was going through and wanted to try and make it easier on her
*** *** came to my office on January 20,Her court date was set for February 17, 2016, so she needed to get her responsive documents completed, filed and served by February 3, I told her to get me any and all papers that she wanted as exhibits asap and to write her declaration and I would cut and paste it over to her documents
I immediately started working on her documents in which I completed all of them except for her declaration which I was waiting from her to send me
On January 25, 2016, *** called me up to tell me she had her surgery and was at home unable to go anywhereShe told me she wanted to pay her balance ofd` by credit card over the phoneSo I took her card information and made the credit card transaction after we hung up on the phoneI called my credit card processing company to make the $transaction by phone (reference #0022, captured #XXXXXX)In her complaint she states she paid me the balance by check but this is again a statement
ii I NEVER told her that I need to be paid before I can send her the documents as she states I in her complaintThat is riot how I do businessI allow clients to pay payments all the timeI have never forced any of my clients to pay me or they would not get their paperwork prepared or completed
Later that day, on January 25, 2016, I received emails from *** (see Exhibit 2) of all her exhibits and her draft declaration (see Exhibit 3)
I read her draft declaration and realized she had certain specifics pertaining to her case which were important so I just reviewed it for errors and touched it up since it was obvious she has prepared declarations before for the court
On January 27, 2016, I sent her a revised draft declaration by email for her review (see Exhibit 4)I did not just send her back her own declaration word for word as she claims I didThey are clearly two different declarationsOn January 28, 2016, I spoke with *** who told me she didn't get the rest of the documentI told her I was going to take them to her house so she could sign them but she said to email them to herSo later on that day I emailed her the documents I prepared for her (see Exhibit 5)
Her exhibits that go with her other documents, I did not email to her because they didn't need her signature and I felt if I did send them to her with the rest, she might get confused as to where to sign her name on all the documentThere was a total of pages all together (see exhibits in Exhibit 6)
I have worked with attorneys and prepared court documents for over years nowI know how to prepare legal documents and know what documents the courts will and will not acceptMs***'s declaration as well as her accompanying documents are prepared properly for filing with the court
I feel that I have prepared all the necessary documents that Ms*** hired me to doThe only thing that I did not do according to our agreement was file the documents with the court, since she stated she wanted to cancel my services and I was unable to file them for herI pay a court runner to go to the court to file papers and which would of cost me $to send her to get ***'s papers filedSo I believe if I owe anything to Ms***'s it would be the $that I would have paid my court runner to file her papers
One more thing I would like to point out was that in Ms***'s complaint she stated that she told me that she did not know how to do this, meaning prepare documents, which I find to be not trueShe has been through the court system numerous times for her divorce alone (see Exhibit 7)I printed out a case report of her divorce proceedings and it clearly shows that she has been to court and filed documents several times in the last few years
She has also been in a guardianship case, domestic violence cases, a civil harassment case and collection cases, all of which need documents to be prepared and filed with the court (see Exhibit8)
I have been in business over years and at least 90% of my clients are referred by someone who has used my services before and were happy with my workI try to make it as easy for my clients as possibleMy services are basically for secretarial services
Thank you for your time and consideration on this matter
Respectfully,
*** ***
Initial Consumer Rebuttal /* (4200, 9, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received and seen this documents after I complaint with Revdex.com.THis is the first time I have seen this completed documentsThis was never given to meShe emailed me with just a flwith my cut copy and paste rough draft which is not accepted by the filling court clerkNever called back to give me the entirety of the documents like she presented here at the Revdex.comI would still request my money back because she never provided a service to meI want my full $
Final Business Response /* (4000, 11, 2016/02/10) */
If you look at the emails that were sent to the consumer/client, it will clearly show that there were attachments to the email to her which were not just one page but the attachments were a total of pages for her review that was made into a pdf fileRight after I sent her the documents is when she contacted the Revdex.comThe calls she made to me were on the weekend prior to contacting the Revdex.com and I was not at work on the weekend to return her callsAll in all, I believe that I prepared her documents in a timely matter competently and properly for filing with the court as per our agreement

Initial Business Response /* (1000, 5, 2016/03/04) */
*** *** was my client way back on April 26, She hired me to do a living trust for her on April 26, I prepared all the requested documents and on May 17, 2014, I met with the client to sign all of her documents as well as
notarize themThere was never any problems with her and the documents I prepared for herShe has not hired me to do any additional documents in the last yearsIn addition, her documents did not need to be filed at the Los Angeles County Superior CourtI am able to provide the agreement and documents I prepared for her if requestedTherefore, I do not feel that I owe Ms*** any refund as her documents were completed almost two years ago
Initial Consumer Rebuttal /* (2000, 7, 2016/03/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms*** is missing and deflecting the entire complaint file by me on behalf of recent client of hers and also a personal friend of mine
*** *** *** Ms*** had obtained legal service from ***Ms*** paid for the service and *** failed to file the legal paper work with the Los Angeles Superior court regard a probate matterUpon speaking to Ms*** regarding this matter she claims the paper work was lostHow is that Ms*** *** fault? Ms*** admitted that two attempts were maid to file Ms*** legal probate case and both times paper work was lost! I don't think soThis is why she needs to reimburse Ms*** in full!