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Able Assurance Agency

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Able Assurance Agency Reviews (2)

Please provide the apartment you were in please

Mr [redacted] came to office to complain he was seeing mice and ants in his apartment on Monday, September 07,We explained that pest control would be there on Wednesday September 9th [redacted] Pest control and myself went to his apartment on September 9th and his mother in law would not let us in, therefore we could not treat without permission to enterMr [redacted] came back to the office on Friday , September 11th and wanted pest control to comeI called [redacted] and asked if they could come out on Saturday but they were not able to but could come but would come out Wednesday, September 16th [redacted] did come and treated for ants and miceI walked unit with Pest control and they found no evidence of mice but saw a inch hole and wall and placed blocks in hole between dish washer and cabinetsthe unit was also retreated on 09/30/and repeated treatmentWe have no received any complaints since from Mr [redacted] and feel we have completed out obligation to satisfactionI have since talked to Mr [redacted] and he has also stated he has had no more issuesI have stated to Mr [redacted] that we would be willing to release him from his obligation to his apartment if he feels he have not fulfilled to his satisfactionI also informed him that we would not fulfill his settlement to get his daughter pyscotherapy as her condition tends to be pre existing and not from this situation aloneI also informed Mr [redacted] at no time did he mention to us that his groceries were ruined and never asked us for replacement as there were no signs of mice in food pantry from inspection or no discussion of such complaint to manager or office staffWe believe we have satisfied above complaint and wish this complaint be dismissed with no reprecussions to management, staff or community.Thank you, [redacted] Community Manager

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