Able Auto Transport Inc.

Initial Business Response /* (1000, 5, 2016/01/12) */
Complaint Case # XXXXXXX
Able Auto Transport is sincerely upset the *** have lost a vehicle and incurred so many unexpected expenses, which is why we refunded her $1125.00, but we are not willing to refund the full $as we had to pay
$to the company that brought her vehicle from Anchorage, AK to Pacific, WAAs for compensating them for personal belongings that got left in the vehicle and also destroyed, no, because we tell everyone to leave little to nothing in their vehicle as those contents are not insuredAnd as for not knowing we are a brokerage, we explain from the beginning that our job is find a licensed and insured carrier and once we do they will get that companies informationWe also email terms and conditions explaining thisThe *** entered into a contract with us to secure a licensed and insured carrier not to haul their car so we did our jobUnfortunately an accident occurred partially due to weather that caused her vehicle to catch on fire and again we sympathize but she is upset with the wrong partyWe alerted the *** once we were notified of the accident and got them in touch with the insurance company that will be handling her claim, but that is all we can doPlease let me know if I need to provide any other information

Initial Business Response /* (1000, 5, 2015/08/24) */
Able Auto Transport, does not hide the fact we are a brokerage, as we email every one of our customers the terms and conditions as soon as an order is placed which clearly states we are a brokerageAnd we let customers know we will email them
the name of the company that will be hauling their vehicle once we make assignmentAs far as Ms***'s vehicle arriving dirty, we are sorry that happened, which is why we gave her $back to clean, and we have noted her carriers file to say they had a complaintBut we do not feel we owe her anymore money because her vehicle did not arrive before her rental vehicle had to be returnedBecause we and the carriers tell customers this is an estimated date of arrival and Ms***'s carrier did tell us they planned to deliver her vehicle 8/or 15, on 8/Then when we checked status 8/they said sorry driver has been delayed but will deliver the or and *** and I did ask carrier to try their best to get vehicle to *** the afternoon of the 16th as she had to return her rentalWe also understand it is not cheap to transport a vehicle from Hawaii to South Carolina but of the $paid to Able Auto to transport this vehicle, we only get to keep $of thatSincerely, Able Auto Transport, Inc