Able Builders & Inspecting

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] I did receive the key fob that the dealership sent back to me, the fob that I received does not work as my Jeep has push to startI would like a key fob that starts my Jeep Thanks in advance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.After reading the recap made by Gereral Manager, Ted C [redacted] it is even more upsetting that his perception is so skewedPlease allow me to address a number of issues with Ted ***'s replayI did explain the numerous repair attempts to all parties Mike, Frank and Ted to give them history of previous attempts to repair the problem of which I paid for allHistory is important so mistakes are not repeatedI also expressed my major concern regarding the ignition recall and said that is the reason I brought it straight to the “dealership”On 7-29-I was informed by Mike L [redacted] it was the starter that needed to be replaced and that was the problemI did express my extreme concern about the repair directly to Mike and Cindy and even brought in receiptMy thoughts were since I bought a starter from Three Rivers Jeep on 4-14-that it had to be something elseMike assured me that it was a bad starter and that maybe the wire was not replaced and that the starter burned outHe also told me that the recall would not be honored at this time and that no parts were availableI then trusted that they were correct about the bad starter and paid $On 8-13-the Jeep would not start againI contacted Mike and explained the problem then had it towed back to Three Rivers by Brighton Service TowingThe tow service witnessed and was instructed to explain what he had heard when trying to start vehicleI spoke to Mike at 4:30pm that day where he explained that the problem was not occurring and there were no parts available to fix ignitionI was upset that I paid to have something unnecessary replaced, Jeep was still not repaired and the service department tells me they can not repair the problem since they are unsure of why the issue is taking placeI expressed my safety concern since I have a year old and how unhappy I was that they would not just replace the recalled ignitionHe then directed me to leave it and they would take care of the ignitionWe spoke about the fact that I paid for an unnecessary starter and that he would talk to the Service Director and have him call meI called and left multiple messages for the Service Director, Frank W [redacted] with no return call for daysFinally I was able to reach Frank to figure out this problemAfter having a very disturbing conversation and listening to several prejudicial remarks he did say that he would reimburse me a few dollarsI asked him if thought that $was a fair price to pay for an ignition switchHe then said to let him think about this situation for a minute and would call me backAt no point did I reject any offer, just merely asked if he truly thought that was fairOnce again, no return call by Frank W [redacted] It was after another attempt to unsuccessfully start my Jeep I went directly to Three Rivers in person to speak to Frank W [redacted] In Teds statement he says the Service Director offered a free loaner when in fact he said “I WOULD offer you a loaner vehicle but have non available and who is to say how long it would take to fix the problem.” I asked at that point about the reimbursement for the starter and to pay the difference for the ignitionWhich would be goodwill on my part since the Jeep was still not repairedHe then informed me that he spoke to General Manager, Ted C [redacted] and was instructed not to refund me any amountI immediately went to speak to Ted C [redacted] and try to explain the situationTed was to be very abrupt, confrontational and condescending without truly listening to my problem or concernWhen I explained that Frank said he was instructed by Ted C [redacted] not to refund anythingTed then stated he was unfamiliar with the situation and that he would have to look into itTed told me that its in everyones best interest not to leave the Jeep since they tried and put all the time and money into the repairs and were unsuccessful and that I should also chalk it up to a loss and not to put anymore money into the vehicleI left Three Rivers with the concluding statement that I hope he will correct this situationAt no point has anyone contacted me to correct these poor service visits, safety concerns nor the fact that the starters have a two year warranty and probably should not have paid from the beginningI hope this lengthy recap helps explain once more as to the actual events that took placeIn addition, I was treated extremely bad by both Frank W [redacted] and Ted ***I truly believe that if I had been a male customer, I would not have been treated in that mannerTherefore, I would not be writing this todayI have consulted with an attorney and received statements from multiple people that have had similar problems with this dealershipIt is my hope that Three Rivers acknowledges the problem and does the right thing by refunding the amount of $within days of todays dateSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

On November 13th Mr [redacted] presented his vehicle for servicing at Three RiversHis concerned was his engine light was on, after diagnosis on the same date we determined that cylinder head needed to be replacedSince the manufacturers warranty expired on July 20th we had to rely on Mr [redacted] s aftermarket warranty to assist in the necessary repairsUpon completing a through estimate we contacted his warranty company knows as [redacted] After review with the claims agent they determined they would supply us with the cylinder head for replacement .After receiving the incorrect head from Mr [redacted] s warranty company we were able to contact the supplier for the correct replacementAs for the rental vehicle, we have been in contact with [redacted] and have been told Mr [redacted] was provided all required information to submit directly for any authorized rental reimbursement Thank YouBill C [redacted]

***, I had a meeting with Ms [redacted] on or about 11/29/to address her issuesI told her that we in no way misled herI showed her that she signed no less than documents that showed the year of the car she purchasedI showed her the car fax that indicates a clean car faxIn addition we have big yellow stickers on our used cars indicating the year of the carI did tell her we stand behind our cars and if there is a mechanical issue we would be glad to fix itShe brought the car in to our service department on 11/29/with multiple issuesWe could not duplicated one of her issuesI told her we could not fix something we cant duplicate, she wasnt happy with thatAlso when she was in our shop,we provided her with a loaner car at no chargeWe are a reputable dealership and do not scam our customersI believe this is a case of buyers remorse and we can not correct thatThis is our position.Thank youBill C [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tell us why here...*** *** *** Please allow me to recap the service visits of Ms.***s Jeep Grand Cherokee.On July 29, Ms*** presented hervehicle for service.Ms *** describes her vehicles not startingat times. She also explains thatnumerous repair
attempts have been made at other Jeep Dealerships as well asIndependent Repair facilities.On July 29, the technician notes identifyand verify the starter solenoid would not engage to crank engine.Service advisor recommends to replace starterassembly and solenoid wiring connector. Ms *** agrees to estimate.On August 13, customer returns statingvehicle would not start. Technicianmaker numerous attempts to recreate concern but was unable to verify.On August 14, Ms *** request us toreplace ignition switch. Dealer agreesto replace switch at no charge to Ms *** for goodwill.On August 24, dealer contacts Ms ***and reviews vehicle statusMs *** states vehicle has not acted up sincelast visit.At that time dealer agrees to refund Ms*** the sum of $132.84. Goodwilloffer rejected.On August 31, Ms *** brings hervehicle back to our Dealership. Shedescribes that the vehicle would not start again.Service Director offers free loaner vehicle toreaddress concern. Revisits goodwillrefund/offer and agrees to attempt no start verification and diagnosis at nocharge.Ms *** rejects dealer attempt to diagnosevehicle, provide goodwill refund and provide alternate transportation.Ms *** and I spoke and I felt that thestaff acted appropriately and maintained my expectation for customer serviceSincerely, Ted ColeGeneral Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business response isnot correct.May 23rd may be the lastdocumented visit but it wasn't the last.About a week after the lastrepair, I get out of my car and the new part falls off again.I picked it up and tried tore-install it only to see glue on the part and where the part goes(PictureIncluded where you can see glue on seat belt and where part goes)Now I saw the spots on myseat but didn't think it was anything but dirt from being in and out of theService Department.I immediately called thebusiness and they said to bring it in to see whats going on.The manager came out, said"give me a minute", came back with another part and he saw the glue, scrappedit off and put on the new part.This was maybe May 27th orthe 28th and I can show the date my picture was taken and backed up to myVerizon Cloud hours later.So the part fell off and thepicture was taken on May 27th, days after last repair and I informed themthen not weeks after May 23rd.The business is not beingtruthful.I have phone records showingI called about the glue less then a week after May 23rd NOT weeks like theyare trying to say.Now about a week after themanager came out, saw the glue and replaced the part ( NOT WEEKS ), I wascleaning my car and notice what I thought were just dirt spots wouldn't comeclean.Upon further inspection Inoticed the spots were hard like dried Super Glue.I called AGAIN and they hadme bring in my car more times and couldn't remove spots.I called the Corporate officeand they spoke with the manager and they said the manager stated that yes theyglued the part, made attempts to correct the issue and were done with it.Simply they tried to glue thepart and now there's glue on my seatwith 18k miles so Idon't live in my car and I take very good care of it.They keep trying to say Iwaited weeks like it was something I did.It was a week after theManager saw the glueMy point is simply they triedto glue a part for a car still under warranty and now there's dried glue in theseat right near the repair location.Why would they glue the partin the first place ?The manager replaced it, whycouldn't the actual service techs do the same ?Maybe because I had been backand forth for months and they had a issue replacing a inch plastic part.Summary:May 23rd - Issue was said tobe resolved.May 27th - Part fell off andglue was seen, Picture takenMay 28th ? - Manager saw glueand replaced partJune 8th Maybe - Discovereddirt was glue and dealer called.If they feel they didn'tcause the damage.....why would you make several attpmts to correct ?????
Regards,
*** ***

Re: *** Dear Ms.*** Mr*** presented his vehicle to us for service on July17, 2015. His concern was being told he needed new brake rotors due torustAfter months of customer ownership the vehicle wasinspected as presented His vehicle was inspected at that
time and determined thatthe front brake rotors did have corrosion, however corrosion is not awarrantable defect on the vehicles warranty that had expired four monthsearlier The dealership made an out of warranty goodwill offer toreplace both front brake rotors with a customer contribution of $75.00. Mr*** declined this offer and contacted ChryslerThecustomer call center agent who reviewed the findings and supported the goodwill offer In an effort to promote customer satisfaction and goodwill,we would be willing to replace all four rotors and brake pads for $plusapplicable taxes. If I can be of any further assistance with this matterplease feel free to contact me. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. September 3, 2015Let this letter serve as a counter-offer regarding Three Rivers Dodge with reference to my brakes and rotorsAs I appreciate the offer of $for all four rotors and brakes and eventhough I do not feel I should pay anything, I would be willing to counter-offer that Three Rivers Dodge put new brakes and rotors on my Dodge for the total price of $ Please let me know as soon as possible as I am in danger each day that goes by.Thank you.*** ** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Please be advised that I appreciate the response of $for all brake pads and rotors, however, I do not feel I should have to pay ANYTHING. This is a very serious matter. You put mine as well as everyone else's life in danger and the longer this goes on, the longer my life is in danger. If I had not taken my car for an oil change, I would have never known any of this and God forbid could have killed myself as well as someone else. I was lied to and told that my car was at another location, I had my car for four days, when I had to have it towed for a completely different reason and then almost a week later, it had to be towed again for the EXACT same reason. My car has only 10,miles on it and I do not feel that I should have to pay for this repair considering the circumstances, which are circumstances that are beyond my control. It is not my fault that the car sat for six months and the brakes rusted, that is something that should have been check before I even drove the car off the lot. I would like for this repair meaning all four brake pads and all four rotors to be done at no cost to me as I feel this happened for reasons that were beyond my control and for reasons that were unknown to me, unfortunately until now.Thank you.Best regards,*** ***

we are committed to resolving any issues mrand mrs *** may have with the services performed to their vehiclewe have already provided alternate transportation and have completely absorbed all coststhe ***'s were scheduled for a follow up visit but never came inmoving forward we
will continue to encourage them to bring any concerns to my management team's attention.thank you

We would be happy to program Mr***s key fob to fix his problemIf the key fob that we sent him does not work we will get him a new oneNo problemHe just needs to call our service department to set up and appointment because the vehicle has to be brought to the shop to get this doneCall Mike in service*** *** ***.Thank YouBill C***General Manager

Dear *** *** ***Mr*** had his vehicle in for service on May23,to address the seat side panel concernIt appeared as thoughthis initial repair was unsuccessful in correcting his concerns. The following week Mr*** reached out toMr*** who met with
Mr*** at our dealership to discuss his additionalconcernsMr*** showed him the broken seat side panel and Mr***acquired a replacement and installed it at that time for no chargeUpon completion of the aforementioned repairs Mr***appeared to be completely satisfied with the work that was done to correct hisconcernsApproximately weeks later Mr*** called and mentionedthat he found spots on the top of his driver’s side seat bottom cover As a goodwill gesture we offered to have a trim specialistlook at these spotsIt seems that Mr*** is the only one presuming that thecause of the spots to be glueUnfortunately whatever the cause of these spots may havebeen they could not be removedI believe that our immediate goodwill efforts and actions wereadequate in addressing the concerns of Mr***.If I can be of any further assistance with this matterplease do not hesitate to contact meSincerely,*** ***

[redacted], I had a meeting with Ms [redacted] on or about 11/29/2016 to address her issues. I told her that we in no way misled her. I showed her that she signed no less than 12 documents that showed the year of the car she purchased. I showed her the car fax that indicates a clean car fax. In addition we...

have big yellow stickers on our used cars indicating the year of the car. I did tell her we stand behind our  cars and if there is a mechanical issue we would be glad to fix it. She brought the car in to our service department on 11/29/2016 with multiple issues. We could not duplicated one of her issues. I told her we could not fix something we cant duplicate, she wasnt happy with that. Also when she was in our shop,we provided her with a loaner car at no charge. We are a reputable dealership and do not scam our customers. I believe this is a case of buyers remorse and we can not correct that. This is our position.Thank youBill C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve...

my complaint.  For your reference, details of the offer I reviewed appear below.
 [redacted]  I did receive the key fob that the dealership sent back to me, the fob that I received does not work as my Jeep has push to start. I would like a key fob that starts my Jeep.   Thanks in advance

On November 13th 2017 Mr [redacted] presented his vehicle for servicing at Three Rivers. His concerned was his engine light was on, after diagnosis on the same date we determined that cylinder head needed to be replaced. Since the manufacturers warranty expired on July 20th 2015 we had to rely on Mr...

[redacted]s aftermarket warranty to assist in the necessary repairs. Upon completing a through estimate  we contacted his warranty company knows as [redacted]. After review with the claims agent they determined they would supply us with the cylinder head for replacement .After receiving the incorrect head from Mr [redacted]s warranty company we were able to contact the supplier for the correct replacement. As for the rental vehicle, we have been in contact with [redacted] and have been told Mr [redacted] was provided all  required information to submit directly for any authorized rental reimbursement . Thank YouBill C[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After reading the recap made by Gereral Manager, Ted C[redacted] it is even more upsetting that his perception is so skewed. Please allow me to address a number of issues with Ted [redacted]'s replay. I did explain the numerous repair attempts to all parties Mike, Frank and Ted to give them history of previous attempts to repair the problem of which I paid for all. History is important so mistakes are not repeated. I also expressed my major concern regarding the ignition recall and said that is the reason I brought it straight to the “dealership”. On 7-29-15 I was informed by Mike L[redacted] it was the starter that needed to be replaced and that was the problem. I did express my extreme concern about the repair directly to Mike and Cindy and even brought in receipt. My thoughts were since I bought a starter from Three Rivers Jeep on 4-14-14 that it had to be something else. Mike assured me that it was a bad starter and that maybe the wire was not replaced and that the starter burned out. He also told me that the recall would not be honored at this time and that no parts were available. I then trusted that they were correct about the bad starter and paid $552.54. On 8-13-15 the Jeep would not start again. I contacted Mike and explained the problem then had it towed back to Three Rivers by Brighton Service Towing. The tow service witnessed and was instructed to explain what he had heard when trying to start vehicle. I spoke to Mike at 4:30pm that day where he explained that the problem was not occurring and there were no parts available to fix ignition. I was upset that I paid to have something unnecessary replaced, Jeep was still not repaired and the service department tells me they can not repair the problem since they are unsure of why the issue is taking place. I expressed my safety concern since I have a 3 year old and how unhappy I was that they would not just replace the recalled ignition. He then directed me to leave it and they would take care of the ignition. We spoke about the fact that I paid for an unnecessary starter and that he would talk to the Service Director and have him call me. I called and left multiple messages for the Service Director, Frank W[redacted] with no return call for days. Finally I was able to reach Frank to figure out this problem. After having a very disturbing conversation and listening to several prejudicial remarks he did say that he would reimburse me a few dollars. I asked him if thought that $420.00 was a fair price to pay for an ignition switch. He then said to let him think about this situation for a minute and would call me back. At no point did I reject any offer, just merely asked if he truly thought that was fair. Once again, no return call by Frank W[redacted]. It was after another attempt to unsuccessfully start my Jeep I went directly to Three Rivers in person to speak to Frank W[redacted]. In Teds statement he says the Service Director offered a free loaner when in fact he said “I WOULD offer you a loaner vehicle but have non available and who is to say how long it would take to fix the problem.” I asked at that point about the reimbursement for the starter and to pay the difference for the ignition. Which would be goodwill on my part since the Jeep was still not repaired. He then informed me that he spoke to General Manager, Ted C[redacted] and was instructed not to refund me any amount. I immediately went to speak to Ted C[redacted] and try to explain the situation. Ted was to be very abrupt, confrontational and condescending without truly listening to my problem or concern. When I explained that Frank said he was instructed by Ted C[redacted] not to refund anything. Ted then stated he was unfamiliar with the situation and that he would have to look into it. Ted told me that its in everyones best interest not to leave the Jeep since they tried and put all the time and money into the repairs and were unsuccessful and that I should also chalk it up to a loss and not to put anymore money into the vehicle. I left Three Rivers with the concluding statement that I hope he will correct this situation. At no point has anyone contacted me to correct these poor service visits, safety concerns nor the fact that the starters have a two year warranty and probably should not have paid from the beginning. I hope this lengthy recap helps explain once more as to the actual events that took place. In addition, I was treated extremely bad by both Frank W[redacted] and Ted [redacted]. I truly believe that if I had been a male customer, I would not have been treated in that manner. Therefore, I would not be writing this today. I have consulted with an attorney and received statements from multiple people that have had similar problems with this dealership. It is my hope that Three Rivers acknowledges the problem and does the right thing by refunding the amount of $552.54 within 30 days of todays date. Sincerely, [redacted]

Please check with Mr. [redacted]. We mailed him a key fob 2 days after he was in for service. Please advise if he  received it. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] After reviewing the message from the business, we have come to the decision to have our vehicle serviced elsewhere. This business had our vehicle in for service and repair four times in a 30 day period and was not able to resolve our issue with the antifreeze leak in the vehicle. Therefore we believe that they have inexperienced mechanics employed with them and bad communications between the service personnel and their customers. We do not want to do any further business with this dealership as we have lost all faith and trust in them to service our vehicle ever again or to ever purchase any vehicles in the future from them again.