Able Care Group

Our church had a lift and stair glide installed for our senior congregantsAble Care did an outstanding job!

Our experience with Able Care Group was exceptionalMy mother was in need of in home chairlift as soon as possibleThe professionalism, empathy, knowledge/ expertise and urgency to meet our needs was demonstrated with each team member interactionstarting with [redacted] who received my initial call - [redacted] was so patient and knowledgeable with my numerous questions to [redacted] whose detailed expertise on the product and extreme kindness, assisted us in choosing the perfect chair for my mother through the best of all, [redacted] who was consummate professional [redacted] installation went perfectly - extremely neat, efficient, kind, personable as well as a wonderful teacherEach member of the Able Care Team made a very difficult situation much easier to bear and processI strongly recommend their services!!!

Good Morning,Able Care has addressed several concerns of this client, some of which were changes from the original agreement due to personal client preferenceWe have stayed close to this client and are going to the residence yet again today Efforts to rectify this concern
will be made in a timely fashion.Thanks to all involved

Dear Revdex.com,
Thanks for bringing this Customer concern to our attention, *** *** personally reconnected with *** *** on Thursday October 15th and reassured her of the necessary steps needed in the approval process. We are working on the completion
of her permit application for the
installation of her new stairlift.
The complexity of the permit process is as follows; Zoning Approval, Building
Approval, Electrical Approval, Elevator Approval, and Landlord Approval We received the Electrical Permit on Friday October 16th and a full
submittal will be made to the township by tomorrow October 20th. Kind Regards,
Fred M***
Able Care Group LLC

This company is so considerate of the needs of the disabled community .
Our experience was great . the men were so kind and respecfull I will always recommend them to anyone who has need .workman's ship and products are professional and great quality. No questions at al . Hire the .

Wonderful experience with all Able Care representatives, and Audrey at the home office!!! Quick and reliable and an excellent product installed at my home. Would refer them to anyone in need of a lift or lift product for their new home after Hurricane Sandy.

Our experience with Able Care Group was exceptional. My mother was in need of in home chairlift as soon as possible. The professionalism, empathy, knowledge/ expertise and urgency to meet our needs was demonstrated with each team member interaction... starting with [redacted] who received my initial call - [redacted] was so patient and knowledgeable with my numerous questions to [redacted] whose detailed expertise on the product and extreme kindness, assisted us in choosing the perfect chair for my mother through the best of all, [redacted] who was consummate professional. [redacted] installation went perfectly - extremely neat, efficient, kind, personable as well as a wonderful teacher. Each member of the Able Care Team made a very difficult situation much easier to bear and process. I strongly recommend their services!!!

With the unexpected onset of a medical situation, I needed a means to access my home from a wheelchair and or a walker going up/down 5 to 6 outside steps. Able Care Group was very helpful in suggesting options and ultimately installing a very satisfactory wheelchair lift solution in a short amount of time. Office personnel and installers of this family owned/managed business were totally courteous, helpful and professional and prompt. The wheelchair lift product and workmanship are outstanding. Able went out of their way to satisfy my needs as quickly as possible. The job was done as quickly as possible. Overall, the product is outstanding, the business is caring and professional; finally my assisted living solution is top rated. I would certainly recommend Able Care Group to anyone needing assisted living equipment..

This company is so considerate of the needs of the disabled community .

Our experience was great . the men were so kind and respecfull I will always recommend them to anyone who has need .workman's ship and products are professional and great quality. No questions at al . Hire the .

Review: The service provider completed a bathroom modification a few months ago which included tile work. We contacted Lee M[redacted] (left a message) with the provider's office on May 27, 2015 to advise that the grout and the caulk had fallen off around certain tiles. We left another message on May 29, 2015. No return calls. I finally spoke with Mr. M[redacted] on Monday June 1. Mr. M[redacted] was very unresponsive. He said he could not send a contractor out to the house without first having us send him a photo of the issue. He warned that if we did not send the photo it would take longer to address. I sent the photo within 24 hours. I emailed him and left messages over the course of last week but did not hear back from him. I again left a message with the office on June 8, 2015. My complaint against Able Care is two-fold. First, they are unresponsive. Their customer service is atrocious. They seem to have lost interest now that they have been paid in full. Second, the work was poorly done. It is a great concern that only after a few months the tile work is damaged. The contractor that they used was not experienced. He was not a bathroom contractor. He was merely a "handyman". They received thousands of dollars for the work performed. It is not an unreasonable expectation that the work be done correctly and that it be of good quality and performed by experienced individuals. I would like Able Care to send a qualified contractor immediately to repair the defective tile work.Desired Settlement: Repair defective work immediately.

Refrain from sending "handymen" to perform work that should be performed by a qualified contractor.

Be responsive.

Business

Response:

Good Morning,Able Care has addressed several concerns of this client, some of which were changes from the original agreement due to personal client preference. We have stayed close to this client and are going to the residence yet again today. Efforts to rectify this concern will be made in a timely fashion.Thanks to all involved.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: their response is misleading and fails to address the fact that the tile work installation is defective and why they have unqualified individuals performing work that should have been done by a tiling contractor. The current complaint relates to defective work product. It has been 2 weeks since we notified the company of the issue and only today did Lee M[redacted] return my several calls to advise that he would be visiting the home today to "look" at what needs to be repaired. It has yet to be determined if after "looking" at the areas that need to be repaired they will in fact repair the faulty workmanship.

Regards,

Business

Response:

We visited the [redacted] Residence last week and the concern was addressed by Lee M[redacted], both homeowners were satisfied with the corrective action taken.

Wonderful experience with all Able Care representatives, and Audrey at the home office!!! Quick and reliable and an excellent product installed at my home. Would refer them to anyone in need of a lift or lift product for their new home after Hurricane Sandy.

Review: My 12 y.o son is a quadriplegic and I had able care install 2 chair lift in the house for which I paid in cash. We were told that if he had a repair issue, to call and they would have a technician out ASAP. For the last 2-3 weeks, we have been calling - spoke directly with Mr. Lee M[redacted] and he has told us - we will be there. Unfortunately, this has been going on without much response. I am trying to get my son down the stairs and the seat on one of the chair lifts was not installed properly and is leading over to the side. It is getting progressively worst. I call Mr. Lee on Friday the 11 of Sep and he called my wife - sorry for the delay - will be there on Monday. This is the 3nd time he has promised this. No call, no show nothing.

I need to be able to get my son up and down the stairs.

They have and advertise a grantee of a discount for veterans - that I was told - it did not apply to me. Nothing in their flyer as to there being restrictions. I am a veteran and quite honestly - I just went with it as I need the equipment for my son.Desired Settlement: They need to replace the unit as it may be damaged to the point that the warranty my no longer apply.

Business

Response:

[redacted] emailed me personally at 10:14pm on Monday night 9/14/15 regarding his Stairlift concern - I replied at 10:49pm from home and reassured him that his concern would be addressed the following morning. We reached out to [redacted] wife in the morning and Lee M[redacted] was onsite at the residence at 10:30am that morning and performed further adjustments on the Custom Curved Stairlift to [redacted] satisfaction. In further discussions with [redacted] and the Stairlift Manufacturer, it was decided to do more adjustments on Friday 10/2/15 as per [redacted] request. We are in close contact with the [redacted] Family and are committed to see the project through to a mutual satisfactory resolution.Fred M[redacted]Able Care Group LLC

Our experience with Able Care Group was exceptional. My mother was in need of in home chairlift as soon as possible. The professionalism, empathy, knowledge/ expertise and urgency to meet our needs was demonstrated with each team member interaction... starting with [redacted] who received my initial call - [redacted] was so patient and knowledgeable with my numerous questions to [redacted] whose detailed expertise on the product and extreme kindness, assisted us in choosing the perfect chair for my mother through the best of all, [redacted] who was consummate professional. [redacted] installation went perfectly - extremely neat, efficient, kind, personable as well as a wonderful teacher. Each member of the Able Care Team made a very difficult situation much easier to bear and process. I strongly recommend their services!!!

Review: I am a 67 yr old disabled person. I live on the second floor needing assistance with my out door stairs. I may I contracted Able Care to install an outside stair lift. I am still waiting for the permits to be submitted to the township

for approval. They asked for $500. to get the project started. They were give permission to charge my credit card and they did.Desired Settlement: START AND FINIS THE JOB

Business

Response:

Dear Revdex.com,Thanks for bringing this Customer concern to our attention, [redacted] personally reconnected with [redacted] on Thursday October 15th and reassured her of the necessary steps needed in the approval process. We are working on the completion

of her permit application for the installation of her new stairlift.

The complexity of the permit process is as follows; Zoning Approval, Building

Approval, Electrical Approval, Elevator Approval, and Landlord Approval. We received the Electrical Permit on Friday October 16th and a full

submittal will be made to the township by tomorrow October 20th. Kind Regards,Fred M[redacted]Able Care Group LLC

Consumer

Response:

Review: 10856914

I am rejecting this response because:Able Care still has not sent the information [redacted] Twsp needs to issue a work permit 1. provide the rail installation details 2. Verify the stair with as described BC 1009.1 exception # 1 This request was issued by Joseph W[redacted]

Regards,

Business

Response:

We are in constant contact with the Building Dept regarding the [redacted] Stairlift Project - including today faxing to [redacted] further Stairlift Specs as he requested.

Our church had a lift and stair glide installed for our senior congregants. Able Care did an outstanding job!