Able Concrete Raising, Inc.

Business Response /* (1000, 15, 2014/07/21) */
Mr.[redacted] did call our office and I was unavailable the first couple of times, When I did speak with [redacted] he explained the issue of a crack in his concrete, he asked me why his concrete cracked after only 1 season. I explained that it could be...

a couple of reasons for the cracking,
Heaving due to the winter,or water getting under the slab after a warm winter melt and a night time freeze and it also expands and shrinks with moisture and temperture. these all very common and especially in a freeze and thaw climate like we live in Minnesota.
[redacted] then ask me if water is getting under his slab through spaces along his building and needed to be caulked why wasn't he told of this? But [redacted] was informed of this and Able Concrete also gave [redacted] an estimate to do all the caulking around his building last year. Able is very sorry for the crack in his parking lot slab and will come out and caulk up the crack if he would like. (The crack would need to be a least a 1/4 inch or more wide for the caulking to hold.) All concrete has a tendency to crack, Able Concrete takes every precaution we can when pouring concrete slabs for our customers to try to keeps cracks to a minimum.
Consumer Response /* (3000, 17, 2014/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This appears to be coming to a "he said, she said" situation.
We did have a discussion about caulking around the building at my request. [redacted] (don't know his last name) did not mention anything about the need to do this to protect THEIR product or service when the job was finished. I would think they would want that discussion if there is a need to protect their product/service. Perhaps they should do this as part of the job? I would like to point out that this building is fully surrounded by concrete sidewalks, installed many years ago by the City of Saint Paul, or whoever they contracted with. There were no new cracks this year - years later (15+) mostly fully intact slabs. These sections went through the same winter as the product Able Concrete installed. There is definitely no caulking between the building and that sidewalk, or we would not have discussed this as a possible service from Able Concrete. So apparently the City of Saint Paul did a superior job?
Also, the fact that [redacted] has yet to even look at the crack being discussed, should say something about the business they run.
An inspection of the problem makes sense?
Business Response /* (1000, 21, 2014/08/12) */
Able Concrete has been out to look at the slab that was poured, and the office was not open yet. for that being said. Able Concrete does not warrantee against cracking in a freeze and thaw climate. we just can't do that. I know in my 28 years in the concrete business what concrete loves to do in Mn. (crack) I will come back out and replace the concrete for my cost of concrete and labor only,if you would like and I will still say it will probably crack again.Im sorry. My own driveway cracked in 3 different spots the 1st and 2nd year.
Consumer Response /* (3000, 23, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am willing to discuss options, but you should honor your agreement to meet with me, in person. You never showed up on 4/23/14, so that we could look at your product/work together. We had an appointment. That is where this communication SHOULD have started. Rather than keep that appointment, you chose "to look at the slab that was poured" when our office is not open. When the customer wouldn't be there. Sounds a little timid. You could have called to reschedule - maybe even apologize? Instead you have resorted to this as a form of communication? Call me - meet with me at an arranged time. Then we can do this right. The way a good business with any interest in providing good service would have approached it. If you want this problem resolved, you will have to look me in the eye someday. Otherwise you don't see this as a problem. Does the Revdex.com get this? How juvenile this is? Tell your member to "man up."
Business Response /* (4000, 25, 2014/09/03) */
I did meet with [redacted] and found the reason for the cracking in the concrete is due to the garbage truck driving on the slab to pick up the dumpster.
Consumer Response /* (3000, 27, 2014/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not completely satisfied. I have an answer on one aspect of the cracks, which I NOW understand. However having to go through this process (Revdex.com complaint) to get a response 5 months later is poor customer service. The owner fully admitted he was "sick of responding to complaints" regarding cracked concrete. I hope you will share the whole scenario with the general public, not favoring the member business.
Bottom line: He's sick of dealing with an important part of being in business, and I'm sick of going through this process just so you can save Able Concrete's Revdex.com Rating.

Business Response /* (1000, 17, 2015/01/27) */
When I came out to your house to look at the apron, we repaired it back to original level, and because of the age, and settling, it would not be perfect or new, and you understood that we do not raise asphalt, and because asphalt settles over...

time, that it is not the indication of a completed job. We did everything we said we were going to do on the contract, your wife was there when we were working, she was satisfied with the finished work. Days later you called saying you were dissatisfied and did not want to pursue it further, I wanted to make sure you were satisfied and came out to discuss the situation, we agreed that I would take $100 off final price, and called it good. As of today, we have not heard from you or received your payment. Even though we had come back out to double check everything, you still filed a complaint through the Revdex.com, even after stating you did not want to pursue anything further. After originally stating you only wanted to let us know you were unhappy, we wanted to make sure to work with you to make sure you were satisfied with the final work. We tried working with you, and went above and beyond, including a discount as a courtesy, and to date we've had no word, nor payment from you. I will be happy to send you a paid in full statement as soon as we receive the agreed upon payment.
[redacted]via phone.

Able just did my garage apron and sidewalk. They did a great job raising both problem areas. They really know what they are doing. The technique that the applicator used was fun to watch, I had a estimate from another company that said they didn't think it could be done without problems and damage. Able did it without problems or damage. They also cleaned all areas up really well before leaving. Nice guys to discuss the work with. I definitely would recommend them.

I have been in the construction field for the past 30 years. I would like to compliment Able on a great job that was done on my replacement of our driveway last summer! I called the office, someone was out to my property to get me an estimate the next day. I originally thought that I had to replace my driveway and my whole sidewalk. While I did end up replacing my driveway I only needed one slab in my walk done which there were able to mud jack, so I actually ended up saving some money. The estimator was and honest guy and the office staff was great to deal with and they scheduled me for the day that I preferred..and they actually showed up when they said they would. I HIGHLY, HIGHLY, RECOMMEND THIS COMPANY!