Initial Business Response /* (1000, 5, 2015/06/24) */
[redacted] called our office to have part of her 1 level condo cleaned. She rents out a bedroom, bathroom and shares the kitchen with tenants. She asked us to come over and view the space which I did....
[redacted] There is a special key fob to get in the front entrance and a key for her suite.
[redacted] showed me the rooms to be cleaned and also asked to have washing done. I told her depending on the amount of wash and the length of time her washer and dryer takes to wash and dry the items an approximate cost. The job was to be done when her tenants had moved out on a certain time and date in determined by [redacted]. She changed her cleaning date once and we showed up on time to clean what was asked. The washing and drying took longer than expected because of the amount of laundry and the ability of the dryer to dry the bedlinen and towels. My staff cleaned the bathroom, bedroom, kitchen, floors and much more while they waited for the washer and dryer to wash and dry the laundry. Please note that even though we finished cleaning what was asked for my staff kept on cleaning to help [redacted] out instead of just sitting and waiting. It would have been nice to have been at least thanked for the extra work done for free.
I inspected the work done and we left. A week or two later, when [redacted] got back from her trip down east she called our office. She asked me to send the key back in the mail. I asked to verify the mailing address from the first time she gave it to me. The Postal Code was different from the first time we talked so I am glad I verified it. I was not asked to send it registered mail by her. [redacted] called me a few weeks later to see if I mailed it because she had not received it. It told her I mailed the key the same day. I told her that all our envelopes have a return address stamped on them and it may be returned. I also told her I would call the Post Office and ask would could be done in a case like this. I was told what [redacted] and I discussed that it may be returned to our office if she did not received it.
I sent the key back as per [redacted]'s instructions and verified the address. [redacted] could have picked up the key if she thought our Post Office would loose her key. I am not responsible for our Post Office loosing mail, I simply followed her instructions.
This was a one time job for [redacted] before her new tenants moved in and in no way was it an ongoing cleaning. That is why the key was being sent back.
Thank you.
[redacted]
General Manager
Initial Business Response /* (1000, 5, 2015/06/24) */
[redacted] called our office to have part of her 1 level condo cleaned. She rents out a bedroom, bathroom and shares the kitchen with tenants. She asked us to come over and view the space which I did....
[redacted] There is a special key fob to get in the front entrance and a key for her suite.
[redacted] showed me the rooms to be cleaned and also asked to have washing done. I told her depending on the amount of wash and the length of time her washer and dryer takes to wash and dry the items an approximate cost. The job was to be done when her tenants had moved out on a certain time and date in determined by [redacted]. She changed her cleaning date once and we showed up on time to clean what was asked. The washing and drying took longer than expected because of the amount of laundry and the ability of the dryer to dry the bedlinen and towels. My staff cleaned the bathroom, bedroom, kitchen, floors and much more while they waited for the washer and dryer to wash and dry the laundry. Please note that even though we finished cleaning what was asked for my staff kept on cleaning to help [redacted] out instead of just sitting and waiting. It would have been nice to have been at least thanked for the extra work done for free.
I inspected the work done and we left. A week or two later, when [redacted] got back from her trip down east she called our office. She asked me to send the key back in the mail. I asked to verify the mailing address from the first time she gave it to me. The Postal Code was different from the first time we talked so I am glad I verified it. I was not asked to send it registered mail by her. [redacted] called me a few weeks later to see if I mailed it because she had not received it. It told her I mailed the key the same day. I told her that all our envelopes have a return address stamped on them and it may be returned. I also told her I would call the Post Office and ask would could be done in a case like this. I was told what [redacted] and I discussed that it may be returned to our office if she did not received it.
I sent the key back as per [redacted]'s instructions and verified the address. [redacted] could have picked up the key if she thought our Post Office would loose her key. I am not responsible for our Post Office loosing mail, I simply followed her instructions.
This was a one time job for [redacted] before her new tenants moved in and in no way was it an ongoing cleaning. That is why the key was being sent back.
Thank you.
[redacted]
General Manager