Able Moving And Storage Inc.

Review: FIRST: Runners were not put down on the stairs as promised verbally and as stated in their brochure. As a result the carpet on our stairs were stained when they moved a freezer. They sent a carpet cleaner to clean the carpet but the stain remained. As a result we lost our security deposit. The company said they talked to the carpet cleaners and according to that conversation there was no reason we should have lost our security deposit due to the stained carpet. I was told if I could prove that was the reason we lost the deposit they would 'see what they could do'. I sent the signed form that stated we were releasing our security deposit as a result of carpet stains on the stairs and sidewalk stains (also from the movers). They will no longer answer my emails or return my phone calls. SECOND: The salesman that came to our home to provide the written estimate underestimated how many truck would be required for the move. A second truck had to come the day after we were supposed to have vacated the house. As a result we were responsible for an extra days rent. I have contacted Able requesting reimbursement for the extra day rent. They have not answer my emails or return my phone calls regarding this issue. THIRD: We bought their insurance to protect our items. We specifically asked if it covered items we packed in boxes ourselves. When we submitted for reimbursement for items that were damaged we were denied items because we had packed them ourself. FOURTH: We have 2 game tables which I specifically showed to the salesman to make sure they would be dismantled, moved and reassembled. I was assured they would be. The movers told us they could not move them because they were pressed wood. It took multiple calls to the company before the movers agreed to do as the salesperson promised. Summary: we are out of our security deposit and an extra day of rent. The company will not respond to our request for reimbursement despite providing pictures of the damage and signed forms documenting our expenses.Desired Settlement: Reimbursement of our security deposit ($500) which we lost due to the company not placing runners on the stairs resulting in permanent carpet stains. Their brochure specifically states 'banisters, balconies and stairs are covered in professional moving pads and runners to maintain the beauty of your home.' If the stairs would have been covered they would not have been stained. We are also requesting ($100) for the extra days rent which we had to pay because they underestimated how many trucks they would need. Thank you

Business

Response:

[redacted],

Review: Able Moving moved our entire household and one car from the ** area to [redacted]. They lied from the beginning to get my business by 'underestimating' charges and then failed to take responsibility for the extensive damage done to my property. The extent of the damage is fully documented and they simply dismissed my claim by stating that the damage could not be verified and offered a very low settlement check.Desired Settlement: Full reimbursement for lost items and damage done to my car and household goods.

Business

Response:

From: [redacted]

Date: Mon, Apr 1, 2013 at 4:25 PM

Subject: Revdex.com Complaint #[redacted] and Able Moving & Storage

To: [redacted]

Cc: [redacted]

To whom it may concern, In response to the complaint # [redacted] - Household Goods Relocation with Able Moving & Storage, Inc. J[redacted], President of Able Moving & Storage has personally resolved the issues listed in the above complaint from [redacted] to meet his satisfaction. Please contact the offices of Able Moving & Storage should anything further be required. Kind Regards, [redacted]Governement Services CoordinatorAble Moving & Storage, Inc.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Able just handled a very difficult move for me and I am totally impressed. I had underestimated the amount of furniture and boxes to be moved so the move took much longer than expected. We also had a stop to make to pick up furniture stored elsewhere. The moving crew, run by Jose, was patient, polite, and extremely hard-working. There were a number of challenges to their strength and patience. Despite the difficult conditions they couldn't have been nicer. They must have been dog-tired by the end of a long and difficult day but they still wanted to be sure the job was done well. Highly recommended.

Review: Household storage for USG assignment overseas. Sofa was damaged while in storage. Was not the way it left the house. Able did not take fault for the damage and said I had to proved that was their fault. It did not have the damage when it was taken from the house. All the years of having storage from various pack outs for my job with USG and never had a problem until this company. Did not report the disrespect received from packer when packing out because he wanted to finish up earlier and company made him take item from truck that he had put in truck that should not go into storage. I did not report him, as he was young and did not want to cause him to lose job. I did however put him in his place and all the other team were visably surprised and unhappy that he would do something like he did. They were very respectful and apologielic in their own way. I have told [redacted]/State Department shipping that this is a company they should not use again. What the company offered me $250 would not cover covering it. they turned it over to their insurance company and you and I both know, insurance companies jobs are to not pay for anything.

Thank you.Desired Settlement: That they recover or pay to have it recovered.

Business

Response:

Dear Revdex.com,