Able Moving Handyman Service

Complaint: [redacted] I am rejecting this response because: This offer was rejected already because it was less than 40% of the cost of having our damaged furniture repaired The estimate was sent to Able Services in early Novand the paid invoice was sent to them in mid Dec At no time did we receive any dispute from the company After trying to contact them by both e-mail and phone with no success, a complaint was filed with Revdex.com in early Feb It wasn't until then that Able Services objected to the cost of $ Then Able Services contacted us directly instead of going through Revdex.comThey offered a payment of $ If Able Services isn't going to compensate us, we plan to pursue the issue in small claims court along with contacting the MyWay pod company that recommended them We also intend to make it known on social media like [redacted] and [redacted] of their negligence and irresponsibility Sincerely, [redacted]

Thanks for bringing to our attention the concerns of the customerDuring the initial contact we did not disclose to the customer that we were going to do the moveWe requested for pictures of items she wanted to moveWe were contacted to do a move for this customer not knowing until our arrival that she was in fact being evictedThe landlord text us and in his own words, described what he found when he visited the property prior to the moveWhat he indicated was that the place was a disasterOnce we arrived the landlord asked us to “please just get her out” and he would pay the deposit that we had not previously charged her before coming out to do her moveThe total bill was $and the landlord paid $which left a balance owed of $that this customer agreed to pay herselfThat bill is still outstanding and was never paid as she promisedA week after the move she gave us a call to let us know she had a few issues so we went out to her home to address them by assembling a bed, and moving the freezer down into the basement and now she’s claiming thousands of dollars in damagesPrior to us even agreeing to do her move she sent us some photosThe photos represent the condition of her place as well as the condition of the items she’s now claiming that we damagedWe initially were going to decline this job due to what we observed in the photosHowever after speaking with her and hearing the urgency in her voice and the reassurance of the landlord that will be compensated we reluctantly agreed to do itWe are 100% certain that we did NOT cause those damages and that we have gone above and beyond for this customer and will not do anything additional on this matterFurthermore, at the bottom of our contracts there is a paragraph that states: “I have fully read and understand this contract and all of its provisions therein” and that “all items were delivered in good condition” and the customer is asked to sign if they agree with that statement she signed the contractWe will provide a copy of the contract upon request We feel that the customer capitalized on both our's and the Landlord's goodwillIn closing, we are not willing to do anything more for this clientWe have text messages from the landlord confirming the condition of her living area as well as the chaotic and challenging situation and state of the items before we moved them

We at Able never disputed the customer claim of damaged furniture, we just disputed the amount the customer claimed for reimbursementThe customer submitted a receipt that our insurance company wouldn't accept due to it's appearanceNot on any business letterhead or anythingJust regular paper with numbers and amounts the day the customer claims he tried to contact Able Services was just a day our system was being upgradedOur phone lines are not disconnected nor have they beenWe are in contact with our customers 24/7, Mr [redacted] just called at a bad momentwe at Able Services are willing to compensate Mr [redacted] for his damages we are just in dispute of the amount and are still trying to negotiate a reasonable settlement for all involved

*** ***,We attempted to reach out to you on *** as provided and received a disconnected noticePlease provide a number in order for us to amicably resolve this issue.Please note that no business will accept the invoice you submitted as the validity is questionable and there is no phone number or any business reference that can be verifiedThis issue was previously discussed. We will email a copy of the invoice you provided and the contract you signed stipulating the recourse for damageOur goal is be fair in the resolution we both come up with and to go above and beyond the stipulation of the contract you signedIf you do choose take us to the social media as previously indicated we are prepared to respond with pertinent information accordingly.Able ServicesManagement***This is an email that we sent to Mr*** in an attempt to start some form of communication but it this customer's wish to only continue attempts to resolve if the Revdex.com acts as mediatorAble Services has no issue with this suggestion

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the consumer in reference to complaint ID .***, and find that Mediation is necessary
Thank you

Complaint: ***
I am rejecting this response because: After sending emails and making phone calls, I never received a response from Able Services. I sent a copy of the invoice along with photos of the damages and estimated costs to repair and there was never any dispute at that time. When the employee, *** ***, saw the damages during the move, he said that there would be compensation and that we should get our own refinisher to do the job. The original estimate that was sent to Able had the costs listed and they never challenged it then
Sincerely,
*** ***

[A default letter is provided here which indicates your acceptance of MediationIf you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID .***,and find that Mediation is necessary
Regards,
*** ***

Complaint: ***
I am rejecting this response because: An e-mail was sent to us by employee, *** *** (who no longer works for the company) on Novasking us to send them the estimate for repairing the damage to the coffee table and bedpost. Both *** and *** ***, who took his own pictures, acknowledged that they had done the damage. They told us at the time of the move that it was acceptable to have our own refinisher do the repair since he had done work for us before. This refinisher has been in business for over years. It is absurd to suggest that he would not have a valid invoice. On Novan e-mail was sent to *** saying that the table had just been picked up and that the estimate would be sent as soon as we got it from the refinisher. The estimate was received by us on Novand forwarded to Able Services on Nov13. We never received any response from Able Services that there was anything inappropriate about the estimate. Our repaired furniture was returned on Decand the paid invoice was mailed to Able Services the next day. Again, we never received any response from Able Services. Several attempts were made to contact Able Services in January by phone and e-mail with no response. Finally, after attempting to call on Feband finding that the number for Able Services was disconnected, we contacted the Revdex.com. That was the FIRST time that we got a reply. The claim that this was a "prompt" response is obviously false. We did what the employees told us to do and now Able Services is trying to obfuscate their negligence in never contacting us from Novuntil Feb 5. Able Services has never acknowledged that they never informed us that they had any problem with our claim or our estimate/invoice. What is most concerning is that we were told by *** *** that "we should not worry and that everything would be taken care of." The unprofessional way that our claim has been handled by Able Services makes us wonder if there has been some change in management since the company does not seem to be able to keep its promises
Sincerely,
*** ***

We at Able never disputed the customer claim of damaged furniture, we just disputed the amount the customer claimed for reimbursement. The customer submitted a receipt that our insurance company wouldn't accept due to it's appearance. Not on any business letterhead or anything. Just...

regular paper with numbers and amounts.  the day the customer claims he tried to contact Able Services was just a day our system was being upgraded. Our phone lines are not disconnected nor have they been. We are in contact with our customers 24/7, Mr. [redacted] just called at a bad moment. we at Able Services are willing to compensate Mr. [redacted] for his damages we are just in dispute of the amount and are still trying to negotiate a reasonable settlement for all involved.

Initial Business Response /* (1000, 6, 2015/08/26) */
It seems as though this customer never had any intention of fulfilling his contract obligations from the start. On the first leg of this customer's move 07/27/15, when the moving crew arrived he started to complain that he was promised two...

trucks. The second truck was in route and wasn't scheduled to arrive for at least an hour which would give the crew an opportunity to load the first truck partially and not have the customers driveway or street blocked with moving trucks for a prolonged period. The customer wasn't receptive to the reasons given so the lead on the crew made the necessary adjustments to the contract and only charged the customer $115.00 for the first 2 hours of the move. The second truck and the driver arrived at 10:30 a.m. It was noticed that a lot more items than what was previously discussed were being loaded and it was explained to the crew lead that the customer's wife (whom Able Moving had scheduled to move in 2 days) had given this customer items she had planned to trash that he didn't want to throw away. The start time on this Customer was 9 a.m. and all of his items were on Able Moving Trucks at 1 p.m. At this point the customer tells the lead the first leg of his move is over and asked what he owed thus far. @ $115 for the first 1.5 hours($172.50) and $125 for 2.5,($312.00) the customer wrote a check for $562.50. The crew proceeded to the storage unit where the customers property would be stored and worked an additional 2 hours to load this customers property into 2 storage units,10x30 and 8x10. The customer states he was never informed that his items were going to be stored in a storage facility but it is clearly written on the contract (TO STORAGE). Once the crew arrived back at Able Offices the crew lead informed the General Manager of the check payment and the fact that it was short (2 hours)because the customer paid with check, and at the loading site. The General Mgr. attempted to contact the customer 2 times by phone to make him aware of the additional man hours he would be charged for the loading of his property in storage and the company policy of "No Checks" without prior approval. When the General Mgr. got no answer he texted the customers phone with that information and emailed the customer the same information. No response to either phone call, text or email so there was no reason to believe that the customer disputed the charges. The customer states that his property was not to be unloaded and then loaded into a storage unit and this is simply not true. While the customer did have a conversation with the Gen. Mgr. regarding the storage of his property in the trucks, he was informed that it just wasn't possible due to the amount of property he had, and the fact that Able Moving could not make a valid claim to their insurance company if something were to happen to the customer's property while stored on trucks. The customer was well aware of the fact that his property was to be stored at a facility and not on trucks. This customer never called to protest or dispute the charges and his statement that he did just isn't true. The customer states that the following day the General Mgr. came to his home and again this just isn't true. On 7/29 Able Moving was scheduled to move this customers Wife and on that day the General Mgr. followed the moving crew to the job site where this customer's wife was to be moved. At that time the General Mgr. informed this customer of the charges that would be added to the next leg of his move. Prior to leaving this customer's address the customer shouts out to the General Mgr. "so are we good" to which the General Mgr. responds "yes we're good", and leaves. On 8/01/2015, the moving crew arrives at storage unit at 7:45 a.m.(time start) and proceed to load this customers property into Able Trucks and arrive at the customers New residence approx. 2 hours later at 10a.m. The customer's initials both start times on the contract. The charges for the man hours from the 27th are outlined in big letters on the second contract on which this customer has signed his name. if this customer disputed the charges why would he sign the contract. The customer stated to the owner of Able Moving that he didn't sign either contract and when we showed him the signed documents he stated they must be forged. The signature on his checks that he made PARTIAL payment with and the signature that is on this customers contracts are one in the same, no forgery committed by Able Employee. The customer states he was quoted for 4-5 hours of work and in the emails regarding the Quotes it is clearly stated,, AN 8-10 HOUR DAY. At the conclusion of this customers move, 2:30 p.m., a total of 7.25 man hours from storage to new residence. $400 in storage fees,$250 for 2 man hours at storage, and $906 for 7.25 man hours at new residence. A grand total for this day work is $1,556.It is at this stage that the customer complains that he has some damage to his property, specifically a granite table. He also at this point disputes the charges for man hours at the storage and storage fees as well. The labor (man hours) for this day alone totaled $906.25- $250.00 for deposit=656.25. The storage fees were $400.00, how the customer came up with a total of $712.00 is beyond this writer. The customer then told the crew lead that he wanted to speak to someone in authority at Able Moving and the crew lead called the General Mgr. The customer started immediately to dispute the charges outlined on the contract and the general Mgr. asked the customer why didn't he make himself( the Gen. Mgr.)or the crew lead aware of the disputed charges upon arrival, because he was presented with the contract upon arrival of the moving crew with his belongings. The customer said [redacted] to the General Mgr. and handed the phone back to the crew lead and walked away. He at that point wrote a check(after being told about the no check policy)for $712.00, presented it to the crew lead and asked for the Company Owner's phone number. The customer was informed that Able Moving would accept responsibility for any damages that were a direct result of Able Moving as outlined in our contract. The customer at that point took a picture of the Contract(with his signature on it)with his cell phone. The crew lead accepted the payment because to do otherwise may have cost him his job.
The following day the General Mgr. informed the Office Mgr. of the situation regarding this customer ie, damages ,check payment and partial payment of the move. He then instructed the Office Mgr. to conduct any other business with this customer Personally so as to avoid any future conflict. At no point was the General Mgr. or any other Able Employee placed on leave due to their behavior/dealings with the customer because all Able employees acted Professional. This customer has not been honest in his dealings with Able Moving and the attachments to this response to this customers complaint will prove that. Attachments are the following. Two,(2)contract cover pages, one dated 7/27/2015, the other dated 8/01/2015, both signed at the conclusion of the job when asked for payment. One(1) liability page from the contract that also has the customers signature, which outlines the Terms& Conditions of Able Moving's contracts. Printed emails and the customers response or lack of response to those emails. This customer with-held partial payment for services rendered even after he was informed that he could not proceed with a claim until he received a receipt showing PAYMENT IN FULL. Able Moving never denied this customer's potential claim for damages to his property. Able moving even contracted a Certified Handyman outside of our employ to do a damage assessment of this customer's property, however until we receive payment from this customer for services rendered Able Moving cannot and will not proceed with this customer's claim for damages.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am utterly shocked. This is company has no credibility whatsoever. Many of the rebuttals the company states are distorted, inaccurate or complete lies. The fact of the matter is that the company damaged or destroyed valuable antiques and other personal items far beyond just a table and they don't want to pay for them. I have dozens of photos of destroyed items! Their assertion that I owe them for offloading and unloading to a storage unit is just a way for them to recover money from me after realizing they misquoted the job. This company has been disingenuous and acted in poor faith from the beginning.
I never ever used profanity on the telephone. In fact the opposite is true - [redacted] their sales manager (who was promptly put on leave of absence by the company after his behavior with me) screamed at me on the telephone on a rant that lasted over a minute - I never had a chance to even speak much less use profanity. The company foreman [redacted] told me that his company was "out of line" asking for storage fees and added that they had "not done a good job" loading my things. The owner even admitted that it was quote "a job gone bad". Their distorted facts and lies above are the result of me contacting the Revdex.com for help.
Final Business Response /* (4000, 16, 2015/09/22) */
Able Services has tried to resolve this matter, however the customer keeps coming up with prices for items to be repaired or replaced that is just not acceptable. He even admits that his own estimate to replace his granite table at $3500.00 was a bit much. We will replace that table for $350.00 and we will repair/replace all other items we claimed responsibility for when we did our visual damage assessment with the customer and agreed on what we were responsible for. However, there is still the matter of the outstanding balance owed to Able Moving for SERVICES RENDERED. Our company policy dictates that we must be paid any outstanding balance owed for services rendered prior to entertaining any claim for damages. That outstanding balance was $480.00, but in the interest of fair play and good business Able Services has amended that amount to $250.00. Upon receipt of that payment Able Services will gladly fulfill any obligation we have with this customer regarding a damage claim.
Final Consumer Response /* (4200, 19, 2015/10/12) */
To make a good faith resolution, I will credit the company $125 against the 1,446.20 the company owes me.

Thank you for your intervention with our customer. We are still hoping to amicably resolve the issue. We did express our concern to Mr. [redacted] regarding the validity of the invoice he sent us (will attach a copy of the invoice) Furthermore, the moving contract that was signed specifically states that Able Services has the right to repair and inspect any damaged item.(pls see attachment)This was brought to Mr. [redacted]’s attention. He however insisted that he will get the repairs done himself and he explained that the coffee table was previously damaged and he will have the same person who fixed it initially to get it repaired. Thus, when the invoice was sent to us we promptly expressed our objection. Please note that if we applied the terms and condition signed by Mr. [redacted] the claim will have amounted to a $70 based on the 60 cents a pound on damaged item  which is the standard of the moving industry. In the spirit of good business ethics, we are willing to write a check for $200 as a conscientious step towards resolving this issue. We will however not deterred by veiled threat of taking us to the social media or small claims court as stated by Mr. [redacted]. We believe that we responded in good faith and we are prepared to defend our position. Additionally, we believe that paying $385 on a questionable invoice and on an item that was previously damaged will be unjust enrichment.

Complaint: [redacted]
I am rejecting this response because: This offer was rejected already because it was less than 40% of the cost of having our damaged furniture repaired.  The estimate was sent to Able Services in early Nov. and the paid invoice was sent to them in mid Dec.  At no time did we receive any dispute from the company.  After trying to contact them by both e-mail and phone with no success, a complaint was filed with Revdex.com in early Feb.  It wasn't until then that Able Services objected to the cost of $385.  Then Able Services contacted us directly instead of going through Revdex.com. They offered a payment of $150.  If Able Services isn't going to compensate us, we plan to pursue the issue in small claims court along with contacting the MyWay pod company that recommended them.  We also intend to make it known on social media like [redacted] and [redacted] of their negligence and irresponsibility.
Sincerely,
[redacted]

Thanks for bringing to our attention the concerns of the customer. During the initial contact we did not disclose to the customer that we were going to do the move. We requested for pictures of items she wanted to move. We were contacted to do a move for this customer not knowing until our arrival...

that she was in fact being evicted. The landlord text us and in his own words, described what he found when he visited the property prior to the move. What he indicated was that the place was a disaster. Once we arrived the landlord asked us to “please just get her out” and he would pay the deposit that we had not previously charged her before coming out to do her move. The total bill was $1015.00 and the landlord paid $915.00 which left a balance owed of $100.00 that this customer agreed to pay herself. That bill is still outstanding and was never paid as she promised. A week after the move she gave us a call to let us know she had a few issues so we went out to her home to address them by assembling a bed, and moving the freezer down into the basement and now she’s claiming thousands of dollars in damages. Prior to us even agreeing to do her move she sent us some photos. The photos represent the condition of her place as well as the condition of the items she’s now claiming that we damaged. We initially were going to decline this job due to what we observed in the photos. However after speaking with her and hearing the urgency in her voice and the reassurance of the landlord that will be compensated we reluctantly agreed to do it. We are 100% certain that we did NOT cause those damages and that we have gone above and beyond for this customer and will not do anything additional on this matter. Furthermore, at the bottom of our contracts there is a paragraph that states: “I have fully read and understand this contract and all of its provisions therein” and that “all items were delivered in good condition” and the customer is asked to sign if they agree with that statement she signed the contract. We will provide a copy of the contract upon request We feel that the customer capitalized on both our's and the Landlord's goodwill. In closing, we are not willing to do anything more for this client. We have text messages from the landlord confirming the condition of her living area as well as the chaotic and challenging situation and state of the items before we moved them.