Able & Ready Appliance Repair

My experience with this company was abominable I had an appointment scheduled to have an oven part replaced and my first visit was cancelled by the company the morning of (after I had stayed home from work for the appt) I called and scheduled a second appt for a weekend day and that day came and went without a call or anyone showing up When I scheduled a 3rd appt I asked to speak to a manager about a discounted rate for the visit considering the previous problems and never heard back from anyone despite two calls to their office the week before the 3rd scheduled appt That appt never happened either, will not be using them ever again How they are in business with such poor customer service and communication is a mystery to me

FIXED APPLIANCE, CALLED WITH A PROBLEM THEY SET APPOINTMENTS AND DIDN'T SHOW TWICE, NO CALL, JUST NO SHOW *** THEIR NAME AND SEE ALL THE COMPLAINTS Revdex.com OUT OF TOUCH

Tell us why here...There was a puddle on the floor and our hardwood floors, that we installed just a year earlier were ruined. - floor being ruined was never mentioned to our office or to the technicianinitial service dispatched and scheduled for service on 12/**/14...

 TECHNICIAN DETECTED NO LEAK, HOWEVER, as a courtesy and based on customer's complaint we returned with a door gasket, installed on 1/**/15Tech was rude and refused to take off shoes in the house, while we actually have a small baby who crawls and picks everything up from the floor. I had to do a lot of floor washing after tech left.- customer never mentioned, to our office that our tech was rude or that she requested he tech off his shoes. our tech's will do this, when the type of repair is safe enough to do so. only time a tech will refuse to do this, is if there is a safety issue. sometimes the type of repair warrants that the technician have proper traction when completing a repair, to avoid slipping and injury.we thought the dishwasher was fixed and went on using it without towels underneath. Little did we know, it continued leaking. So again, a huge puddle, more wet floors.  - 2nd dispatch was sent to our office on 2/*/15, customer mentioned "unit only leaks on sanitize cycle",  any on going leak could easily have been avoided, by using a different cycle.scheduled a return visit on 2/*/15 .  tech went out and DETECTED NO LEAK, again, as a courtesy and because of the customer's insistence that the unit leaked, the tech ordered a soap dispenser. this was determined because the door gasket and soap dispenser are general reasons why dishwashers leak.Dishwasher continued to leak. But this time, it was not every time we ran it- this was the issue from the beginning, the tech never detected the leak the customer complained ofDishwasher continued to leak. But this time, it was not every time we ran it, but rather every second time. Unpredictable. -  units cannot be repaired properly when the actual problem is not witnessed by the technician. this was the ongoing problem from the inception of the call.THE TECHNICIAN NEVER WITNESSED A LEAK OF ANY SORT OR FLOOR DAMAGE, NOR DID THE CUSTOMER MAKE US AWARE OF ANY DAMAGE TO THE FLOORWe called them for the third time-  called  was dispatched on 3/**/15 and description of problem was "STILL LEAKING EVERY TIME THE UNIT IS BEING USED IN  SANITIZED CYCLE"  call was given a same day appointment on 3/**/15 btwn 1-4 pmTECH CALLED AND SPOKE TO CUSTOMER 10 TO 20 MINUTES PRIOR TO HIS ARRIVAL, ASKING TO PLEASE RUN THE CYCLE SO THAT UPON ARRIVAL HE COULD DETERMINE WHERE THE LEAK WAS COMING FROM. THE CUSTOMER AGREED. Same tech comes in, yells at me saying why didn't I ran it before he showed up, - THE CUSTOMER NEVER CALLED OUR OFFICE TO COMPLAIN THAT THE TECH "YELLED AT HER"  perhaps the inflection of the tech's voice was onE of surprise, when he asked why she had not run the unit.our experience with this technician is quite the contrary; he IS mild mannered and we never receive complaints from customer's regarding his disposition with them. he services over 50 clients, on average, per week.  we also asked the technician, directly what occurred, and he described what is stated herein.said he sees no problem and left.  He didn't open it up to investigate, did nothing. He just saw that there was no water under the door and left. -  technician witnessed no leak, once againA week or two later dishwasher started leaking even more, this time almost every single time we ran it.So we call for the fourth time and schedule a service for wednesday, april [redacted]. I wait and wait, wait and wait, alotted time came and went - nobody shows up. I call customer service - and they tell me - oh, technician said that your dishwasher is fine and there is no need for him to see it.I take a day off work and Able and ready calls back in the morning of the service and confirms a time window when a technician has to come back.I wait and wait, wait and wait, alotted time came and went - nobody shows up. I call customer service - and they tell me - oh, technician said that your dishwasher is fine and there is no need for him to see it. Meanwhile I'm standing in a puddle of water. So I lost a day of wages waiting for a technician, and he never shows up! Doesn't even have a courtesy to call and ask if there is a problem currently or at least to cancel. - call was dispatched on 4/* and given a scheduled appt. for 4/* in error. unfortunately our office dispatcher was not aware, when this call was setup, that there were ongoing service issues. this call service is linked directly to our database with the customer's insurance company. insurance companies have an idea of our scheduling availability, but do ask us if there are any ongoing issues with calls, they just dispatch the call directly to our database. the system has this flaw, unfortunately, in terms of communicating back to us that thiswas a third or fourth dispatch for this customer. we would haveimmediately reached out to her service insurance company to inform them of the issue and our recommendation for another service company to be dispatch to service her unit. when the call was dispatched and scheduled for 4/*, it should not have been placed on the route for the technician. by the time the dispatcher was aware of the issue it did not leave enough time to contact the customerregarding the change.I want my money back for the lost wages for that day, along with a repair of damage of hardwood floors from the last leak.- money for a day of lost wages cannot be compensated our technician's are paid by commission. every time this customer called we were not paid by her insurance company. also, the customer was aware of the ongoing issue with her unit using the sanitize cycle.- service insurance policies pay our company only once after 30 days have elapsed.  if return service calls occur within 30 days of our last visit, these are considered under warranty, without pay but must still be serviced at lease 1 or 2 times, as per our contract agreement.in this instance we had gone out 3 times without witness to a leak. - the customer's complaint was considered, not based on any leaks seen or damage to the floor, but based on her complaint. on the 3rd visit it was asked of the customer to run a cycle so the tech could determine where the leak was coming from, she did not comply. it does require that the customer cooperate with the technician to to service a unit properly.- no leaks were ever detected nor damage to floor, nor was there ever complaint to our office of floor damage or that the technician was rude or that she asked that the tech remove his shoes.as well as $40 in tips that I gave to that technician for prior service.  I was actually trying to be nice.- tips are given at the customer's discretion and not required. however, it is evidence that the technician's service pleased the customer.that the tech should be penalized, (by returning the $40 in tips) because he had exhausted any further type of repair, without evidence of leaks, or the willingness of the customer to cooperate, by running a cycle before he arrived,is irrelevant to all the work and effort of his prior visits to the customer's home.

our files for this cusotmer was updated and as of 9/*/15 customer's unit was replaced, as per her insurance service contract with SEARS.Unfortunately, we could only do what we were instructed,as per customer's service insurance contract company.repairs had to continue, until it was warranted...

by her insurance service contract company (SEARS),that further repairs, were not cost effective.

My experience with this company was abominable. I had an appointment scheduled to have an oven part replaced and my first visit was cancelled by the company the morning of (after I had stayed home from work for the appt). I called and scheduled a second appt for a weekend day and that day came and went without a call or anyone showing up.
When I scheduled a 3rd appt I asked to speak to a manager about a discounted rate for the visit considering the previous problems and never heard back from anyone despite two calls to their office the week before the 3rd scheduled appt. That appt never happened either, will not be using them ever again.
How they are in business with such poor customer service and communication is a mystery to me.

Review: I purchased a washer and dryer from [redacted] (another irresponsible party) and they send Able and Ready to do the service. I have been working with them since mid July and the service technician has been at my house 3 times and has not been able to fix it. He has taken the machine apart and just keeps ordering parts and Able and Ready has not given us any proper explanation. Terrible service!Desired Settlement: I need this machine fixed ASAP or a replacement by sears.

Business

Response:

our files for this cusotmer was updated and as of 9/*/15 customer's unit was replaced, as per her insurance service contract with SEARS.Unfortunately, we could only do what we were instructed,as per customer's service insurance contract company.repairs had to continue, until it was warranted by her insurance service contract company (SEARS),that further repairs, were not cost effective.

FIXED APPLIANCE, CALLED WITH A PROBLEM. THEY SET APPOINTMENTS AND DIDN'T SHOW TWICE, NO CALL, JUST NO SHOW. [redacted] THEIR NAME AND SEE ALL THE COMPLAINTS. Revdex.com OUT OF TOUCH.

Review: We purchased extended warranty on our dishwasher, and [redacted]'s hired Able and Ready as an authorized repair service. First time we called in December 2014, when our dishwasher started to leak. There was a puddle on the floor and our hardwood floors, that we installed just a year earlier were ruined. A technician came in, took a look, said that it was a problem with a gasket and we need a new one. Few weeks later, same tech came back installed a gasket and left. (Tech was rude and refused to take off shoes in the house, while we actually have a small baby who crawls and picks everything up from the floor. I had to do a lot of floor washing after tech left). So, we thought the dishwasher was fixed and went on using it without towels underneath. Little did we know, it continued leaking. So again, a huge puddle, more wet floors. We called again sometime in February. Same tech comes in, looks very irritated. Looks at dishwasher - and says, hm, this time the problem is with a soap dispenser. So he ordered a dispenser and came back a couple of weeks later to replace it. Dishwasher continued to leak. But this time, it was not every time we ran it, but rather every second time. Unpredictable. We called them for the third time. Same tech comes in, yells at me saying why didn't I ran it before he showed up, said he sees no problem and left. He didn't open it up to investigate, did nothing. He just saw that there was no water under the door and left. A week or two later dishwasher started leaking even more, this time almost every single time we ran it. So we call for the fourth time and schedule a service for wednesday, april [redacted]. I take a day off work and Able and ready calls back in the morning of the service and confirms a time window when a technician has to come back. I wait and wait, wait and wait, a lotted time came and went - nobody shows up. I call customer service - and they tell me - oh, technician said that your dishwasher is fine and there is no need for him to see it. Meanwhile I'm standing in a puddle of water. So I lost a day of wages waiting for a technician, and he never shows up! Doesn't even have a courtesy to call and ask if there is a problem currently or at least to cancel. I want my money back for the lost wages for that day, along with a repair of damage of hardwood floors from the last leak, as well as $40 in tips that I gave to that technician for prior service. I was actually trying to be nice.Desired Settlement: $40 for tips

$150 to fix the floor from last leak

$125 for lost wages for 5 hours that I had to miss off work.

Business

Response:

Tell us why here...There was a puddle on the floor and our hardwood floors, that we installed just a year earlier were ruined. - floor being ruined was never mentioned to our office or to the technicianinitial service dispatched and scheduled for service on 12/**/14 TECHNICIAN DETECTED NO LEAK, HOWEVER, as a courtesy and based on customer's complaint we returned with a door gasket, installed on 1/**/15Tech was rude and refused to take off shoes in the house, while we actually have a small baby who crawls and picks everything up from the floor. I had to do a lot of floor washing after tech left.- customer never mentioned, to our office that our tech was rude or that she requested he tech off his shoes. our tech's will do this, when the type of repair is safe enough to do so. only time a tech will refuse to do this, is if there is a safety issue. sometimes the type of repair warrants that the technician have proper traction when completing a repair, to avoid slipping and injury.we thought the dishwasher was fixed and went on using it without towels underneath. Little did we know, it continued leaking. So again, a huge puddle, more wet floors. - 2nd dispatch was sent to our office on 2/*/15, customer mentioned "unit only leaks on sanitize cycle", any on going leak could easily have been avoided, by using a different cycle.scheduled a return visit on 2/*/15 . tech went out and DETECTED NO LEAK, again, as a courtesy and because of the customer's insistence that the unit leaked, the tech ordered a soap dispenser. this was determined because the door gasket and soap dispenser are general reasons why dishwashers leak.Dishwasher continued to leak. But this time, it was not every time we ran it- this was the issue from the beginning, the tech never detected the leak the customer complained ofDishwasher continued to leak. But this time, it was not every time we ran it, but rather every second time. Unpredictable. - units cannot be repaired properly when the actual problem is not witnessed by the technician. this was the ongoing problem from the inception of the call.THE TECHNICIAN NEVER WITNESSED A LEAK OF ANY SORT OR FLOOR DAMAGE, NOR DID THE CUSTOMER MAKE US AWARE OF ANY DAMAGE TO THE FLOORWe called them for the third time- called was dispatched on 3/**/15 and description of problem was "STILL LEAKING EVERY TIME THE UNIT IS BEING USED IN SANITIZED CYCLE" call was given a same day appointment on 3/**/15 btwn 1-4 pmTECH CALLED AND SPOKE TO CUSTOMER 10 TO 20 MINUTES PRIOR TO HIS ARRIVAL, ASKING TO PLEASE RUN THE CYCLE SO THAT UPON ARRIVAL HE COULD DETERMINE WHERE THE LEAK WAS COMING FROM. THE CUSTOMER AGREED. Same tech comes in, yells at me saying why didn't I ran it before he showed up, - THE CUSTOMER NEVER CALLED OUR OFFICE TO COMPLAIN THAT THE TECH "YELLED AT HER" perhaps the inflection of the tech's voice was onE of surprise, when he asked why she had not run the unit.our experience with this technician is quite the contrary; he IS mild mannered and we never receive complaints from customer's regarding his disposition with them. he services over 50 clients, on average, per week. we also asked the technician, directly what occurred, and he described what is stated herein.said he sees no problem and left. He didn't open it up to investigate, did nothing. He just saw that there was no water under the door and left. - technician witnessed no leak, once againA week or two later dishwasher started leaking even more, this time almost every single time we ran it.So we call for the fourth time and schedule a service for wednesday, april [redacted]. I wait and wait, wait and wait, alotted time came and went - nobody shows up. I call customer service - and they tell me - oh, technician said that your dishwasher is fine and there is no need for him to see it.I take a day off work and Able and ready calls back in the morning of the service and confirms a time window when a technician has to come back.I wait and wait, wait and wait, alotted time came and went - nobody shows up. I call customer service - and they tell me - oh, technician said that your dishwasher is fine and there is no need for him to see it. Meanwhile I'm standing in a puddle of water. So I lost a day of wages waiting for a technician, and he never shows up! Doesn't even have a courtesy to call and ask if there is a problem currently or at least to cancel. - call was dispatched on 4/* and given a scheduled appt. for 4/* in error. unfortunately our office dispatcher was not aware, when this call was setup, that there were ongoing service issues. this call service is linked directly to our database with the customer's insurance company. insurance companies have an idea of our scheduling availability, but do ask us if there are any ongoing issues with calls, they just dispatch the call directly to our database. the system has this flaw, unfortunately, in terms of communicating back to us that thiswas a third or fourth dispatch for this customer. we would haveimmediately reached out to her service insurance company to inform them of the issue and our recommendation for another service company to be dispatch to service her unit. when the call was dispatched and scheduled for 4/*, it should not have been placed on the route for the technician. by the time the dispatcher was aware of the issue it did not leave enough time to contact the customerregarding the change.I want my money back for the lost wages for that day, along with a repair of damage of hardwood floors from the last leak.- money for a day of lost wages cannot be compensated our technician's are paid by commission. every time this customer called we were not paid by her insurance company. also, the customer was aware of the ongoing issue with her unit using the sanitize cycle.- service insurance policies pay our company only once after 30 days have elapsed. if return service calls occur within 30 days of our last visit, these are considered under warranty, without pay but must still be serviced at lease 1 or 2 times, as per our contract agreement.in this instance we had gone out 3 times without witness to a leak. - the customer's complaint was considered, not based on any leaks seen or damage to the floor, but based on her complaint. on the 3rd visit it was asked of the customer to run a cycle so the tech could determine where the leak was coming from, she did not comply. it does require that the customer cooperate with the technician to to service a unit properly.- no leaks were ever detected nor damage to floor, nor was there ever complaint to our office of floor damage or that the technician was rude or that she asked that the tech remove his shoes.as well as $40 in tips that I gave to that technician for prior service. I was actually trying to be nice.- tips are given at the customer's discretion and not required. however, it is evidence that the technician's service pleased the customer.that the tech should be penalized, (by returning the $40 in tips) because he had exhausted any further type of repair, without evidence of leaks, or the willingness of the customer to cooperate, by running a cycle before he arrived,is irrelevant to all the work and effort of his prior visits to the customer's home.