We dispute this complaint due to the notated pre-existing condition of the vehicle as well as the lack of any supporting evidence.Ms [redacted] brought her car in for an oil change on 5-25-Our lube text who has over a year and a half experience immediately noticed the engine was making a lot noise that was not and the low oil light was onA Low Oil Light does not mean its time to replace the oil no more than a smoke alarm going off means dinners readyit means you are out of oil! as he proceeded with the requested oil changewhen he drained what little oil was left he found an excessive amount of metal shavings in the oilIt was obvious that there was internal motor damage from lack of maintenancethis was not only noted on her receipt (see [redacted] attachment) the Lube Center Manager [redacted] spoke to her in detail explaining what we found The vehicle left without further incident making the same excessive engine noise as when it came in.The afternoon of the next day the 26thMs [redacted] called and said she her car was leaking oil and was having it towed back inwe immediately told her no problem we would find out what the problem was when the vehicle got herethe vehicle did not show up [redacted] the Lube Center Manager called the wrecker company who told us, she had him tow the vehicle towed to the dealershipThis seemed odd since it was a year old car with excessive engine noise and she had said she was sending it to us.After not hearing anything for days [redacted] Called the dealership to find out what was up with the vehicleThe Dealership Service Writer said they had invested hours of diagnostic time to pull the oil pan and inspect for internal engine failureHe stated the oil filter had no gasket and that the engine had no oilA missing gasket made no sense but we do not dispute what a customer says without first having the factsevery oil filter comes with a gasket attached as seen in attachment looking at attachment and you can see how it is made into the filterAlso, the gasket is coated with oil prior to installanyone who has ever done an oil change knows that, and if there was no gasket it would be obvious even to a noviceWe informed Ms [redacted] that we do our own warranty work if needed, and that the vehicle needed to come to us as we had originally agreedShe then had the vehicle towed to us the next dayShe also told us that she was buying a new car and did not seem to be very worried about her one since in her words it was not worth very much anyway.We automatically assume that we are at fault until proved otherwise and when the vehicle arrived it was obvious that is was the otherwiseNothing we had been told us added upFirst the vehicle ran and made the same engine noise as when she left only now the low oil light was off Then, if for some miraculous reason the vehicle could leave without a gasket there would be oil everywhereThe only oil under her car was from long existing oil leaksThe truth is if a filter had no gasket, as soon as we started the vehicle which we do after every fill, so we can let it run a minute to double check the oil levelWould blow all the oil out of the engine immediately all over the vehicle under carriage and all over our floorBoth of which were clean after the oil change and the vehicles under carriage and still clean when the vehicle showed back up at our shopno car wash could get it allNO EVEIDENCE IT EVER OCCERREDWe looked in the comers and under trim on the piping and cables, everywhere looking for a drop of oil that would show there was ever oil was blowing out of the filter, none could be foundIn this complaint she states there was oil film all over the back windowThere is no evidence of thatThe vehicle has not been washed, look at the dust on the vehicle in the picturesFrom the time the oil supposedly created a film until it showed up at our shop Ms [redacted] did not have possession and so had no time to wash the vehicleThe vehicle is, as it was, when it left our shopI put an X in the dirt in attachment to show it had not been recently washed .Afso view attachments and for more exterior shotsShe also says she has pictures of oil in her driveway?SoI do tooI have a truck in my drive that leaks oil and there's a big stain my Son trans leaks and there's a wet stain in der his tooA picture of an oil stained drive means nothing can make a trail of oil down my street using a bottle of oil myselfThe under carriage of the car is where the majority of the oil would beAttachments alt undercarriage shots show no oil, which would have to be there prior to making it to the back windowNo Sign Of Any OilWe also confirmed that the oil pan was never removed from the vehicle see attachment all it shows is the oil from an existing valve cover gasket that teaks oil down from the top of the engine coating the sides of the oil pan.We have had people try to scam us multiple times over the years bringing us vehicle on their last leg and try to blame us for whateverWe have had people blame us for dents on there cars when we didn't do it hence the camera systems in our shopsit has saved us many times from fraudulent claimswe have had people with failing transmissions ask for a transmission fluid service then try to get us to pay for them a new transmissionI don't like to point fingers or make accusations but there is zero evidence to back up this claimIt is obvious the dealership has misled her into thinking something falseThis would not be the first time we had uncovered a unscrupulous Dealership service writerI have bought engines in the past when we did make a mistakeBut, I will not pay for an engine or for a vehicle that came to our shop on its last leg and is stilt in the exact same shape with NO EVIDENCE of what the dealership claims to have occured.We will not reimburse her for the oil changeIt was performed properly the vehicle left as it was supposed toWe could not let it leave with no oil after draining it and finding all the metal fakes it had to be refilledAs far as the Dealership billIt was her choice to go thereLike I stated earlier we do not pay others to do our warranty workshe elected to go there its her BillShe has no right to spend our money just as we have no right to spend hersThen her wanting us to either put in another motor or buy her car from her is a no goHer Vehicles engine was ruined when she brought it to us for an oil change its in the same shape now.Had we been at fault I would make it right but we obviously are not at fault[redacted] Vice President/Director of Operations Austin's Automotive Specialists
I am sorry if I did not mention all the information you providedSo, I will explain the best I can the probable chain of events (no one can be 100% positive on what failed first)When an alternators output voltage drops the car will still run fine for a period of timethe battery takes up the slack and does its job as long as it can until it is destroyed by the stress and abuse put on it for having to do the work of itself and the failing alternatorSo it is most likely the hours you drove the car until the point you had to jump it, was the killing blow to your battery.As far as the brake switch goes, had you know of the issue and mentioned it to us on the first visit we would have checked it, just as we did the second time you brought it inIf the switch could or would have been confirmed on the first visit, it too would have sold to you as part of the repairHowever it was not a concern on your first visit and it was working fine on your secondIntermittent problems are more difficult to confirm and we do not sell any customer any work unless it can be confirmed as neededThe switch was working on both visitsIt would be a rip off (using Mr [redacted] words) if a part was sold without its need being confirmedYou apparently think that any car issue would or should only need the replacement of one partThis unfortunately is not always the case, in fact it's rarely the casemost issues start off as one issue but soon cascade into multiple parts due to the fact that most issues do not become obvious until there are multiple issues that combine to be an obvious and sometimes critical issueWe did find and fix needed issues and the only reason there is now a question is because of a hidden problem who was not one of your original concerns, so was not looked intoAgain on your second visit the issue was not confirmed either, or we would have sold you a switch at that timeAs far as getting the services you requested, you didProblems were found and fixedThe fact, again, that there was another issue does not change the fact that the alternator and battery needed replacementif there was an unrelated issue or problem it was the switch that was unrelated to the failed alternator and batteryEven though you feel different about it I cannot fix or change your feelings, although I can confirm themEveryone who comes into our shop are treated with respect and we deserve the sameOur reputation with the Revdex.com and the community would not be as excellent as it is, if we were the crooks and rip offs you now claim we are We tried to resolve this with you in a mutually agreeable fashion, you rejected it, so there is nothing more we can do, except acknowledge the dissatisfaction you have with our serviceAgain, we understand that not everyone will be our customer and I hope that you will find a shop that suits your needs.?
Complaint: [redacted] I am rejecting this response because: Based on the responses received, Again, Attorney [redacted] ***, failed to read my complaintOr his client lied to himPlease attorney [redacted] ***, read my complaint for insight I have proof against everything you have said thus far.I will not reply to any more correspondence unless it is an offer from Austin's Automotive Specialists "INTEDRITY IS DOING THE RIGHT THING EVEN WHEN NO ONE IS WATCHING." [redacted] ***Regards, [redacted]
We dispute this complaint due to the notated pre-existing condition of the vehicle as well as the lack of any supporting evidence.Ms [redacted] brought her car in for an oil change on 5-25-Our lube text who has over a year and a half experience immediately noticed the engine was making a lot noise that was not and the low oil light was onA Low Oil Light does not mean its time to replace the oil no more than a smoke alarm going off means dinners readyit means you are out of oil! as he proceeded with the requested oil changewhen he drained what little oil was left he found an excessive amount of metal shavings in the oilIt was obvious that there was internal motor damage from lack of maintenancethis was not only noted on her receipt (see [redacted] attachment) the Lube Center Manager [redacted] spoke to her in detail explaining what we found The vehicle left without further incident making the same excessive engine noise as when it came in.The afternoon of the next day the 26thMs [redacted] called and said she her car was leaking oil and was having it towed back inwe immediately told her no problem we would find out what the problem was when the vehicle got herethe vehicle did not show up [redacted] the Lube Center Manager called the wrecker company who told us, she had him tow the vehicle towed to the dealershipThis seemed odd since it was a year old car with excessive engine noise and she had said she was sending it to us.After not hearing anything for days [redacted] Called the dealership to find out what was up with the vehicleThe Dealership Service Writer said they had invested hours of diagnostic time to pull the oil pan and inspect for internal engine failureHe stated the oil filter had no gasket and that the engine had no oilA missing gasket made no sense but we do not dispute what a customer says without first having the factsevery oil filter comes with a gasket attached as seen in attachment looking at attachment and you can see how it is made into the filterAlso, the gasket is coated with oil prior to installanyone who has ever done an oil change knows that, and if there was no gasket it would be obvious even to a noviceWe informed Ms [redacted] that we do our own warranty work if needed, and that the vehicle needed to come to us as we had originally agreedShe then had the vehicle towed to us the next dayShe also told us that she was buying a new car and did not seem to be very worried about her one since in her words it was not worth very much anyway.We automatically assume that we are at fault until proved otherwise and when the vehicle arrived it was obvious that is was the otherwiseNothing we had been told us added upFirst the vehicle ran and made the same engine noise as when she left only now the low oil light was off Then, if for some miraculous reason the vehicle could leave without a gasket there would be oil everywhereThe only oil under her car was from long existing oil leaksThe truth is if a filter had no gasket, as soon as we started the vehicle which we do after every fill, so we can let it run a minute to double check the oil levelWould blow all the oil out of the engine immediately all over the vehicle under carriage and all over our floorBoth of which were clean after the oil change and the vehicles under carriage and still clean when the vehicle showed back up at our shopno car wash could get it allNO EVEIDENCE IT EVER OCCERREDWe looked in the comers and under trim on the piping and cables, everywhere looking for a drop of oil that would show there was ever oil was blowing out of the filter, none could be foundIn this complaint she states there was oil film all over the back windowThere is no evidence of thatThe vehicle has not been washed, look at the dust on the vehicle in the picturesFrom the time the oil supposedly created a film until it showed up at our shop Ms [redacted] did not have possession and so had no time to wash the vehicleThe vehicle is, as it was, when it left our shopI put an X in the dirt in attachment to show it had not been recently washed .Afso view attachments and for more exterior shotsShe also says she has pictures of oil in her driveway?SoI do tooI have a truck in my drive that leaks oil and there's a big stain my Son trans leaks and there's a wet stain in der his tooA picture of an oil stained drive means nothing can make a trail of oil down my street using a bottle of oil myselfThe under carriage of the car is where the majority of the oil would beAttachments alt undercarriage shots show no oil, which would have to be there prior to making it to the back windowNo Sign Of Any OilWe also confirmed that the oil pan was never removed from the vehicle see attachment all it shows is the oil from an existing valve cover gasket that teaks oil down from the top of the engine coating the sides of the oil pan.We have had people try to scam us multiple times over the years bringing us vehicle on their last leg and try to blame us for whateverWe have had people blame us for dents on there cars when we didn't do it hence the camera systems in our shopsit has saved us many times from fraudulent claimswe have had people with failing transmissions ask for a transmission fluid service then try to get us to pay for them a new transmissionI don't like to point fingers or make accusations but there is zero evidence to back up this claimIt is obvious the dealership has misled her into thinking something falseThis would not be the first time we had uncovered a unscrupulous Dealership service writerI have bought engines in the past when we did make a mistakeBut, I will not pay for an engine or for a vehicle that came to our shop on its last leg and is stilt in the exact same shape with NO EVIDENCE of what the dealership claims to have occured.We will not reimburse her for the oil changeIt was performed properly the vehicle left as it was supposed toWe could not let it leave with no oil after draining it and finding all the metal fakes it had to be refilledAs far as the Dealership billIt was her choice to go thereLike I stated earlier we do not pay others to do our warranty workshe elected to go there its her BillShe has no right to spend our money just as we have no right to spend hersThen her wanting us to either put in another motor or buy her car from her is a no goHer Vehicles engine was ruined when she brought it to us for an oil change its in the same shape now.Had we been at fault I would make it right but we obviously are not at fault[redacted] Vice President/Director of Operations Austin's Automotive Specialists
I am sorry if I did not mention all the information you providedSo, I will explain the best I can the probable chain of events (no one can be 100% positive on what failed first)When an alternators output voltage drops the car will still run fine for a period of timethe battery takes up the slack and does its job as long as it can until it is destroyed by the stress and abuse put on it for having to do the work of itself and the failing alternatorSo it is most likely the hours you drove the car until the point you had to jump it, was the killing blow to your battery.As far as the brake switch goes, had you know of the issue and mentioned it to us on the first visit we would have checked it, just as we did the second time you brought it inIf the switch could or would have been confirmed on the first visit, it too would have sold to you as part of the repairHowever it was not a concern on your first visit and it was working fine on your secondIntermittent problems are more difficult to confirm and we do not sell any customer any work unless it can be confirmed as neededThe switch was working on both visitsIt would be a rip off (using Mr [redacted] words) if a part was sold without its need being confirmedYou apparently think that any car issue would or should only need the replacement of one partThis unfortunately is not always the case, in fact it's rarely the casemost issues start off as one issue but soon cascade into multiple parts due to the fact that most issues do not become obvious until there are multiple issues that combine to be an obvious and sometimes critical issueWe did find and fix needed issues and the only reason there is now a question is because of a hidden problem who was not one of your original concerns, so was not looked intoAgain on your second visit the issue was not confirmed either, or we would have sold you a switch at that timeAs far as getting the services you requested, you didProblems were found and fixedThe fact, again, that there was another issue does not change the fact that the alternator and battery needed replacementif there was an unrelated issue or problem it was the switch that was unrelated to the failed alternator and batteryEven though you feel different about it I cannot fix or change your feelings, although I can confirm themEveryone who comes into our shop are treated with respect and we deserve the sameOur reputation with the Revdex.com and the community would not be as excellent as it is, if we were the crooks and rip offs you now claim we are We tried to resolve this with you in a mutually agreeable fashion, you rejected it, so there is nothing more we can do, except acknowledge the dissatisfaction you have with our serviceAgain, we understand that not everyone will be our customer and I hope that you will find a shop that suits your needs.?
Complaint: [redacted] I am rejecting this response because: Based on the responses received, Again, Attorney [redacted] ***, failed to read my complaintOr his client lied to himPlease attorney [redacted] ***, read my complaint for insight I have proof against everything you have said thus far.I will not reply to any more correspondence unless it is an offer from Austin's Automotive Specialists "INTEDRITY IS DOING THE RIGHT THING EVEN WHEN NO ONE IS WATCHING." [redacted] ***Regards, [redacted]