Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below In this day and age you should have programing of a receipt to include shipping chargesIt is not where web issues like, I can not get proper programming might be acceptable excuse but it not If you decide to save money but not having a fully functioning web site it should not be the the customer that is forced to bear that burden Since I had a finalized receipt I quoted the customer the price, now I have to go back to the customer and change his invoiceAfter giving him a different quote based on the information the receipt provided The next day when I called the company we had a very contentious loud and angry conversation, in which I requested a manager a few timesWas assured that she was the manager and nobody else was there It was a pointless conversation as they made the mistake and were stuffing me with the over chargesI find it very funny that the first response indicated that a higher level manager was listening to the conversation She asked me if I wanted them to ship it my response was "ya your screwing me"The phone conversation ended badly with me screaming and cursing and slamming down the phoneThe tone of the phone conversation did not match the response written to you from RPW, and there was an attitude on her part which was one of the reasons why I wanted a managerShe was a useless gate keeper just paid to say no Later that day I got an e-mail Just to confirm our phone conversation, the shipping charges on your order are $224.05, for a total of $ Please confirm that you approve these charges and agree to proceed with the order A copy of your final order is attached Thank you, Amy H [redacted] Marketing Manager Racer Parts Wholesale, Dorman, Indianapolis, IN www.racerpartswholesale.com 800-397- I never responded I made the assumption that they would not ship unless I confirmed this e-mail Please confirm that you approve these charges and agree to proceed with the order Means to me that unless I respond we are not going to shipAt this point I would pay more and buy from anyone else Since they were tying up my money I had to make other arrangements to purchase it from a reputable company that did not play gamesI had found two that offered free shipping on the same item that I had wanted to purchase from RPW So some time passes and I get a text from my client stating the order showed upSo I checked with my CC company and instead of issuing a refund because I never responded to confirm that I wanted it they billed me for shippingSo at that point I filed a complaint with my CC that I never finalized the orderI have disputed the shipping charges So I am not happy about it, looks like fraud and deceptive business practiceAnd I plan to mention this to every racer I know [redacted] Regards, [redacted]
We stand by our original response to Mr*** I will add that we shipped the product because, before Mr*** ended the call, Amy asked him if he wanted us to ship the item, this is when he made the comment “yeah, you’re screwing me”. Since this was our last contact with him, even though he was unhappy, we elected to ship the order. I must correct his sequence of events though. He received the email detailing the shipping cost prior to him contacting us by phone. Again, our last contact was a verbal from him to ship the order
We will deal with the credit card issue through the proper channels
Regards,
Jack B***
Racer Parts Wholesale
jb***@racerpartswholesale.com
www.racerpartswholesale.com
317-639-
Most orders over $39.99 receive free shipping. However due to some items being oversize we must add a shipping charge. This is noted in the Customer Service page of our website and on the individual item’s page. In this case, The Longacre Scale set-up Platen. This...
shipment included 4 separate packages and weighed a total of 222 lbs. Clearly not an item that can be shipped for free.
This order was retrieved from our e-commerce site the morning of Mar 1. When we receive an order for an item that does not qualify for free shipping we calculate the shipping and e-mail this to the customer for their approval. There are never any charges made to a customer’s credit card until we receive their approval and the item has shipped. The “receipt” to which Mr. [redacted] refers is in fact an order confirmation and not a receipt.
Here is the exact e-mail sent to Mr. [redacted]:
“Thank you for your recent order with Racer Parts Wholesale! The Longacre Scale Platen Setup ships directly from Longacre. Shipping to your shop will be $224.05, bringing your order total to $2560.05. It will ship within a day and will take about a week to get to you. Please advise if you approve these charges and would like to proceed with your order.”
As you can see the e-mail does not state that “we will not ship unless you pay the extra 224 dollars in shipping charges”. It simply states that this item has a shipping charge, shows the shipping charge and total charge, and politely asks if we should proceed with the order.
As I’ve noted above, and as Amy explained to Mr. [redacted] several times on the phone, our website clearly indicates additional charges may (and did) apply to this item.
I was in the office while Amy was on the phone with Mr. [redacted]. At no time did she ever tell him “too bad either pay the shipping cost or we cancel the order”. She was extremely patient and professional the entire time.
If you have any questions please feel free to contact myself or Amy.
Regards,
Jack B[redacted]
Racer Parts Wholesale
jb[redacted]@racerpartswholesale.com
www.racerpartswholesale.com
317-639-0725
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In this day and age you should have programing of a receipt to include shipping charges. It is 2016 not 2010 where web issues like, I can not get proper programming might be acceptable excuse but it not.
If you decide to save money but not having a fully functioning web site it should not be the the customer that is forced to bear that burden
Since I had a finalized receipt I quoted the customer the price, now I have to go back to the customer and change his invoice. After giving him a different quote based on the information the receipt provided.
The next day when I called the company we had a very contentious loud and angry conversation, in which I requested a manager a few times. Was assured that she was the manager and nobody else was there.
It was a pointless conversation as they made the mistake and were stuffing me with the over charges. I find it very funny that the first response indicated that a higher level manager was listening to the conversation.
She asked me if I wanted them to ship it my response was "ya your screwing me". The phone conversation ended badly with me screaming and cursing and slamming down the phone. The tone of the phone conversation did not match the response written to you from RPW, and there was an attitude on her part which was one of the reasons why I wanted a manager. She was a useless gate keeper just paid to say no.
Later that day I got an e-mail.
Just to confirm our phone conversation, the shipping charges on your order are $224.05, for a total of $2560.05. Please confirm that you approve these
charges and agree to proceed with the order. A copy of your final order is
attached.
Thank you,
Amy H[redacted]
Marketing Manager
Racer Parts Wholesale, 411 Dorman, Indianapolis, IN 46202 www.racerpartswholesale.com
800-397-7815
I never responded I made the assumption that they would not ship unless I confirmed this e-mail.
Please confirm that you approve these
charges and agree to proceed with the order.
Means to me that unless I respond we are not going to ship. At this point I would pay more and buy from anyone else.
Since they were tying up my money I had to make other arrangements to purchase it from a reputable company that did not play games. I had found two that offered free shipping on the same item that I had wanted to purchase from RPW.
So some time passes and I get a text from my client stating the order showed up. So I checked with my CC company and instead of issuing a refund because I never responded to confirm that I wanted it they billed me for shipping. So at that point I filed a complaint with my CC that I never finalized the order. I have disputed the shipping charges.
So I am not happy about it, looks like fraud and deceptive business practice. And I plan to mention this to every racer I know.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] He lied they sent me two e-mails.The first one prompted me to call, 3-1-2016 @ 10:27[redacted],Thank you for your recent order with Racer Parts Wholesale! The Longacre Scale Platen Setup ships directly from Longacre. Shipping to your shop will be $224.05, bringing your order total to $2560.05. It will ship within a day and will take about a week to get to you. Please advise if you approve these charges and would like to proceed with your order. Thank you,Amy H[redacted]Marketing ManagerRacer Parts Wholesale, 411 Dorman, Indianapolis, IN 46202the second one 3-1-2016 @11:50[redacted], Just to confirm our phone conversation, the shipping charges on your order are $224.05, for a total of $2560.05. Please confirm that you approve these charges and agree to proceed with the order. A copy of your final order is attached. Thank you, Amy H[redacted] Marketing ManagerI ignored did not think anyone would be so stupid to ship me a product after the phone call and sending me this e-mail so here is my response [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below In this day and age you should have programing of a receipt to include shipping chargesIt is not where web issues like, I can not get proper programming might be acceptable excuse but it not If you decide to save money but not having a fully functioning web site it should not be the the customer that is forced to bear that burden Since I had a finalized receipt I quoted the customer the price, now I have to go back to the customer and change his invoiceAfter giving him a different quote based on the information the receipt provided The next day when I called the company we had a very contentious loud and angry conversation, in which I requested a manager a few timesWas assured that she was the manager and nobody else was there It was a pointless conversation as they made the mistake and were stuffing me with the over chargesI find it very funny that the first response indicated that a higher level manager was listening to the conversation She asked me if I wanted them to ship it my response was "ya your screwing me"The phone conversation ended badly with me screaming and cursing and slamming down the phoneThe tone of the phone conversation did not match the response written to you from RPW, and there was an attitude on her part which was one of the reasons why I wanted a managerShe was a useless gate keeper just paid to say no Later that day I got an e-mail Just to confirm our phone conversation, the shipping charges on your order are $224.05, for a total of $ Please confirm that you approve these charges and agree to proceed with the order A copy of your final order is attached Thank you, Amy H [redacted] Marketing Manager Racer Parts Wholesale, Dorman, Indianapolis, IN www.racerpartswholesale.com 800-397- I never responded I made the assumption that they would not ship unless I confirmed this e-mail Please confirm that you approve these charges and agree to proceed with the order Means to me that unless I respond we are not going to shipAt this point I would pay more and buy from anyone else Since they were tying up my money I had to make other arrangements to purchase it from a reputable company that did not play gamesI had found two that offered free shipping on the same item that I had wanted to purchase from RPW So some time passes and I get a text from my client stating the order showed upSo I checked with my CC company and instead of issuing a refund because I never responded to confirm that I wanted it they billed me for shippingSo at that point I filed a complaint with my CC that I never finalized the orderI have disputed the shipping charges So I am not happy about it, looks like fraud and deceptive business practiceAnd I plan to mention this to every racer I know [redacted] Regards, [redacted]
We stand by our original response to Mr*** I will add that we shipped the product because, before Mr*** ended the call, Amy asked him if he wanted us to ship the item, this is when he made the comment “yeah, you’re screwing me”. Since this was our last contact with him, even though he was unhappy, we elected to ship the order. I must correct his sequence of events though. He received the email detailing the shipping cost prior to him contacting us by phone. Again, our last contact was a verbal from him to ship the order
We will deal with the credit card issue through the proper channels
Regards,
Jack B***
Racer Parts Wholesale
jb***@racerpartswholesale.com
www.racerpartswholesale.com
317-639-
Most orders over $39.99 receive free shipping. However due to some items being oversize we must add a shipping charge. This is noted in the Customer Service page of our website and on the individual item’s page. In this case, The Longacre Scale set-up Platen. This...
shipment included 4 separate packages and weighed a total of 222 lbs. Clearly not an item that can be shipped for free.
This order was retrieved from our e-commerce site the morning of Mar 1. When we receive an order for an item that does not qualify for free shipping we calculate the shipping and e-mail this to the customer for their approval. There are never any charges made to a customer’s credit card until we receive their approval and the item has shipped. The “receipt” to which Mr. [redacted] refers is in fact an order confirmation and not a receipt.
Here is the exact e-mail sent to Mr. [redacted]:
“Thank you for your recent order with Racer Parts Wholesale! The Longacre Scale Platen Setup ships directly from Longacre. Shipping to your shop will be $224.05, bringing your order total to $2560.05. It will ship within a day and will take about a week to get to you. Please advise if you approve these charges and would like to proceed with your order.”
As you can see the e-mail does not state that “we will not ship unless you pay the extra 224 dollars in shipping charges”. It simply states that this item has a shipping charge, shows the shipping charge and total charge, and politely asks if we should proceed with the order.
As I’ve noted above, and as Amy explained to Mr. [redacted] several times on the phone, our website clearly indicates additional charges may (and did) apply to this item.
I was in the office while Amy was on the phone with Mr. [redacted]. At no time did she ever tell him “too bad either pay the shipping cost or we cancel the order”. She was extremely patient and professional the entire time.
If you have any questions please feel free to contact myself or Amy.
Regards,
Jack B[redacted]
Racer Parts Wholesale
jb[redacted]@racerpartswholesale.com
www.racerpartswholesale.com
317-639-0725
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In this day and age you should have programing of a receipt to include shipping charges. It is 2016 not 2010 where web issues like, I can not get proper programming might be acceptable excuse but it not.
If you decide to save money but not having a fully functioning web site it should not be the the customer that is forced to bear that burden
Since I had a finalized receipt I quoted the customer the price, now I have to go back to the customer and change his invoice. After giving him a different quote based on the information the receipt provided.
The next day when I called the company we had a very contentious loud and angry conversation, in which I requested a manager a few times. Was assured that she was the manager and nobody else was there.
It was a pointless conversation as they made the mistake and were stuffing me with the over charges. I find it very funny that the first response indicated that a higher level manager was listening to the conversation.
She asked me if I wanted them to ship it my response was "ya your screwing me". The phone conversation ended badly with me screaming and cursing and slamming down the phone. The tone of the phone conversation did not match the response written to you from RPW, and there was an attitude on her part which was one of the reasons why I wanted a manager. She was a useless gate keeper just paid to say no.
Later that day I got an e-mail.
Just to confirm our phone conversation, the shipping charges on your order are $224.05, for a total of $2560.05. Please confirm that you approve these
charges and agree to proceed with the order. A copy of your final order is
attached.
Thank you,
Amy H[redacted]
Marketing Manager
Racer Parts Wholesale, 411 Dorman, Indianapolis, IN 46202 www.racerpartswholesale.com
800-397-7815
I never responded I made the assumption that they would not ship unless I confirmed this e-mail.
Please confirm that you approve these
charges and agree to proceed with the order.
Means to me that unless I respond we are not going to ship. At this point I would pay more and buy from anyone else.
Since they were tying up my money I had to make other arrangements to purchase it from a reputable company that did not play games. I had found two that offered free shipping on the same item that I had wanted to purchase from RPW.
So some time passes and I get a text from my client stating the order showed up. So I checked with my CC company and instead of issuing a refund because I never responded to confirm that I wanted it they billed me for shipping. So at that point I filed a complaint with my CC that I never finalized the order. I have disputed the shipping charges.
So I am not happy about it, looks like fraud and deceptive business practice. And I plan to mention this to every racer I know.
[redacted]Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] He lied they sent me two e-mails.The first one prompted me to call, 3-1-2016 @ 10:27[redacted],Thank you for your recent order with Racer Parts Wholesale! The Longacre Scale Platen Setup ships directly from Longacre. Shipping to your shop will be $224.05, bringing your order total to $2560.05. It will ship within a day and will take about a week to get to you. Please advise if you approve these charges and would like to proceed with your order. Thank you,Amy H[redacted]Marketing ManagerRacer Parts Wholesale, 411 Dorman, Indianapolis, IN 46202the second one 3-1-2016 @11:50[redacted], Just to confirm our phone conversation, the shipping charges on your order are $224.05, for a total of $2560.05. Please confirm that you approve these charges and agree to proceed with the order. A copy of your final order is attached. Thank you, Amy H[redacted] Marketing ManagerI ignored did not think anyone would be so stupid to ship me a product after the phone call and sending me this e-mail so here is my response [redacted]