Able Towing Company

Initial Business Response / [redacted] (1000, 5, 2015/07/28) */ Able Towing was contacted by property management to tow an illegally parked vehicle Our driver had the vehicle lifted off the ground and dollies placed under the tires when the vehicle owner appeared on scene and stated she knew she should not park there, paid $to have the vehicle released rather than towed As she states, her car was being prepared to be towed We had the car lifted and dollies had been placed on the car The vehicle code she referenced does not apply Please refer to the applicable vehicle code section h of cvc XXXXX removal from private property as follows: (h) A towing company may impose a charge of not more than one-half of the regular towing charge for the towing of a vehicle at the request of the owner, the owner's agent, or the person in lawful possession of the private property pursuant to this section if the owner of the vehicle or the vehicle owner's agent returns to the vehicle after the vehicle is coupled to the tow truck by means of a regular hitch, coupling device, drawbar, portable dolly, or is lifted off the ground by means of a conventional trailer, and before it is removed from the private propertyThe regular towing charge may only be imposed after the vehicle has been removed from the property and is in transit This is the section of law that applies to this instanceThe customer was charged in accordance with the law and no refund should be issued Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/07/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/28) */
Able Towing was contacted by property management to tow an illegally parked vehicle.
Our driver had the vehicle lifted off the ground and dollies placed under the tires when the vehicle owner appeared on scene and stated she knew she should...

not park there, paid $120 to have the vehicle released rather than towed.
As she states, her car was being prepared to be towed.
We had the car lifted and dollies had been placed on the car.
The vehicle code she referenced does not apply.
Please refer to the applicable vehicle code section h of cvc XXXXX removal from private property as follows:
(h) A towing company may impose a charge of not more than one-half of the regular towing charge for the towing of a vehicle at the request of the owner, the owner's agent, or the person in lawful possession of the private property pursuant to this section if the owner of the vehicle or the vehicle owner's agent returns to the vehicle after the vehicle is coupled to the tow truck by means of a regular hitch, coupling device, drawbar, portable dolly, or is lifted off the ground by means of a conventional trailer, and before it is removed from the private property. The regular towing charge may only be imposed after the vehicle has been removed from the property and is in transit.
This is the section of law that applies to this instance. The customer was charged in accordance with the law and no refund should be issued.
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)