Ables Heating Cooling Electrical & Refrigeration

I want to inform you on my response regarding the complaint letter that was sent by a customerwe previously had by the name of *** *** *** ***As you should know, I have read herletter about the action of service she recorded fiom Ables Hating, Cooling, and ElectricFirstand foremost, I would
like to say we have been in business for years and you can't build abusiness over that period of time on fraudulent scamsAdding to that, we guarantee we do nottake advantage of the elderly or the sick.Both parties could spend a lot of time going back and fonh with an explanation for their side andtrying to explain what happened, which could go on for a long timeSo after the reading of thecomplaint letter, looking at the work orders, and talking with our people that were involved inthis call, I have decided to drop the collections process and zero out the accountWith that beingsaid, we at Ables Heating , Cooling, and Electric regret that she experienced bad service and hada poor customer experience-- it is the exact opposite of what we pride ourselves onWe valueour customers and understand how important it is to offer exceptional service.I appreciate you taking the time to read thisIf you have any questions regarding this, please feelfree to call me at our office number, ###-###-#### or email me at ***.Thank you,*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***