ABM Air Conditioning and Heating Inc.

The business has responded.  Please see below:Response from M[redacted] T[redacted] I received the information on this client from you on 12/**/15 and began calling them on 12/**/15 and continued my calls until 1/**/16. To note,on two occasions in 2015 [redacted] said she wanted ABM to contact her to make a proposal on settling this account. However, my calls to her subsequent to those calls in 2016 to negotiate a proposal based on your comments to me, were never returned, and included one hang-up call after some rude comments. [So we did try to negotiate, although she said we did not.] How can we negotiate if she does not answer the phone??. With respect to her e/mail, and as we discussed, I never yelled at her during the few conversations we had. Also,..... I do not know how to coerce payment as she said I did in the last paragraph, since we did not receive any payment. Also I did not harass her. I believe she said on one call with me that she was in California. I normally make my business calls in the morning so she would have received my call quite early on California time. I can not tell where people are when I call their cell phones.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Sirs:I apologize for the delayed response.  Please take into consideration that I am not a full fledged office with a staff but rather a stay at home mother with her hands full with 2 children, college applications that were due, blizzard and 2 homes to take care of.  I did not print your email response until Jan [redacted] & thought I had 6 days to respond from that date and not the [redacted] which is when I see you sent it.  I don't know why the urgency & I hope I won't be at fault for the days discrepancies.Due note, that on Jan **, Todt M[redacted] called my home early  in the morning 8:53am from his ####-###-####.  He was yelling & telling me I had to pay my bill with ABM.  I know that Banks are regulated in their collection practices by the Fair Debt Collection Act and this is a simple business but the harassment & refusal to negotiate is intolerable!!  Not only that but ABM never bothered to notify me by phone or in writing that they were using this person for collections! Another bad business move. He nor the company has wanted to negotiate and all my calls when on deaf ears.I have 2 homes with units that were not working. One had a leak and the other was down completely.  I have a bill for hours of work that Im disputing bc the work I called the company for was never done. Very simply I was misled by their workmen and when he tried calling me personally I was alarmed. So work not done and we were dealing with very hot weather conditions so I called a reputable company who came with a team.  [redacted] Air Conditioning & Heating located at [redacted] came in with their team and were competent throughout the entire process.  I will get copies of their bill, as I search my files.  They replaced the unit in Millwood and they found the leak in my Eastchester house and fixed it. I have never avoided speaking with ABM, quite the contrary:5/**/15 I spoke with Kaitlin in their office told her tech here but my problem never fixed. She told my Mgr Ward R[redacted] would call. Both houses have answering machines, Im still waiting for him to call or owner as I have left several messages.  Neither has bothered 5/*/15 I called & briefly spoke with Dawn who was agitated put me on hold & transferred me to Kaitlin. Told her nothing was done & what was there intention, she promised to get back to me after she spoke with Ward & the owner & nothing was done5/** spoke with Kaitlin again said she would email my back with answers, nothing was done6/*/2015 I received Inv [redacted] for the tech spending hours on my property that was completely fabricated since my repairs were never done.  As [redacted] Air will send me copy of work they did in full detail, Im sure that ABM can explain why I got this bill when they work I called for was never done and the units never worked once their tech left. Tech did most certainly call me on several occasions about hunting, I didn't ask what was his weapon of choice, just told him NO!!There weren't any mass mailings for the bill from ABM throughout the entire summer and then in fall is when we received email from Annmarie R[redacted] in their service department.  I spoke to her a couple of times and she told me 'she completely understood my problem'  and would talk to owner and get back to me.  We spoke again and she just wanted full payment with no further explanation. Everything escalated to worst tactics from Todt M[redacted] in Dec 2015 with personal calls to me on my cellphone throughout the holidays trying to coerce payment.  We never received any notice from ABM that they hired a representative who coincidentally was calling from out of state, from a personal line and not one from any agency.   Lastly, since it is ABM with a full fledged office, perhaps they can submit their bill dated 6/*/2015 Invoice [redacted], where they allege we owe them $338.23 and that of Invoice [redacted] where they allege we owe $1375.57.  If they could explain those charges and the lack of work that was done compared to the invoice dated 9/**/2014 invoice # [redacted] for $1559.19.  This last invoice is marked paid and it clearly states that we have a leak. Point is that at the end of the season Sept 2014 they knew we had a problem. We paid $1559.19 for the 'assessment'.  Moving forward beginning of following season 5/2015 I call with the same problem and I get a bill  for a bit over $1700!!!  They billed me twice but never fixed my problem.  I called [redacted] without hesitation and paid for exactly what needed to be fixed for over a year in my dealings with ABM. Again, we completely dispute the charges and are looking for an amicable resolution or Im afraid we will notify our attorneys who will deal with the situation accordingly. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the company is completely misrepresenting themselves:1) they had done work from previous year & are billing me again for an "assessment" of the same problem which was never fixed2) their technician startled us & was completely unprofessional, this was acknowledged by other people at their office3) the bill collector M[redacted] is out right LYING!! he knew I was in California and continued to harass me throughout the holidays, absolute fabrication that he didn't know what time it was but then mistakingly admits I was in California4) the company is accepting zero culpability with their dismal business tacticsWe would like to resolve matter but doesn't seem likely, is a court of law our only resource left???? 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Review: Called company, ABM air conditioning & heating, May 2015 to assess 2 units in our 2 homes. Representative took hours to assess what I had told him the problem was. One unit completely not working & other had a leak. Representative lingered all day to an alarming extent. Told us his whole life history which was [redacted]. Followed up with calls to us, that he wanted to go hunting on our property. We disregarded his personal calls to us & they finally stopped. We received a bill for $1700, from the company!! I called the company several times & spoke with various individuals that there was no service bc nothing was fixed & I was left with same problem. Was told on each & every occasion they would bring to attention of owner. I called another air conditioning company & they verified nothing was fixed & I hired them to fix my units, 1 was replaced, other had leak. Never heard from company until this past Nov. I specifically spoke with Annmarie R[redacted] from ABM, told her my issues with the bill & my concern over the representative which in retrospect was mentally a little off. One of our houses is on 4 acres & the mention of firearms on my property scared me to say the least!! She specifically told me, "I know exactly what you mean, will talk to the owner." I never heard from her. Starting in Dec 2015, I began getting several harassing phone calls from an individual called M[redacted], ####-###-####. At first he would leave messages to call him back. Never heard or met M[redacted] but did call him back & he identified himself that he was collecting for ABM. The caller id list his personal # not a company name. Spoke with him & things quickly escalated. He insistently called Dec [redacted] to my cell phone & my home phone. I was in California with family & told him there are regulations to bill collecting & that I didn't even know if he was legit. (I never received notice from ABM authorizing M[redacted] to call me & discuss bill). Every conversation was increasingly harassing to say the least. Told me he would call me every day if need be. My last conversation told him I was going to file criminal charges if he continued. Several calls from his # still came in but he would hang up. This is NOT the way to settle a billing dispute, need HELP and this to stop!!Desired Settlement: Everything about this company is harassing by nature. Need intervention from bureau, this is NOT acceptable business' practices.

would like to be left alone!

Business

Response:

The business has responded. Please see below:In response to your letter dated January *, 2016, we offer: [redacted]

[redacted] 5/*/15 – Received a call from [redacted] requesting repair. The A/C was not working. At that time there was no request for 2 homes to assess. 5/**/15 - Responded – ABM found unit low on refrigerant and had a bad start capacitor. ABM installed super boost and started filling the unit with refrigerant, but the technician’s supply was low. Return visit was necessary to find where the refrigerant was leaking. Service technician was on site for 1 hour - He was not there for hours. Repair ticket was signed by [redacted] – attesting to the time spent on the job (one hour.) 5/**/15 - Returned – Put dye in system and found leak at expansion valve and one other leak. Continue to fill system with refrigerant. During visit, found the condenser coils were very dirty and would not allow correct cooling. Chemically treated coil, washed and power washed coil. Re-checked entire system. Service technician was on site for 5 hours. Repair ticket was signed by Anthony L[redacted] attesting to the time and repairs that were made. Unit was operating when the service technican left. No call was received to the contrary

[redacted] 5/**/15 – Received call from [redacted] requesting repair of air conditioning. She was told at that time the system was a very old split system and had problems that were diagnosed previously. The repair was not authorized for the previous repair. -----This visit found one side was missing knife disconnect, the other side was plugged. Condenser Fan motor seized. She was told the system needed a new disconnect fan motor, capacitor and contract. Service technician was on site for 2 hours. The needed repairs required signed authorization from the owner before the substantial repair could be made. In fact, [redacted] was sent a quote on September *, 2014 to repair the system and didn’t give approval. ABM will not perform large repairs without authorization, especially since the repair from the previous year took many phones and pleadings to get paid. At the time of both the initial service calls, [redacted] was informed the service would be on a C.O.D. basis. The service technicians were not able to collect any money. After reviewing this complaint with the service technician, he said that [redacted] gave him a $100 tip for the work at [redacted], and Mr. L[redacted] gave him a $100 tip or [redacted]. If the customers were not satisfied with the work, why did they give such a generous tip!!! [redacted] claims a repair was made by another company. We would suggest the Revdex.com request a paid receipt and description of the repairs made in order to substantiate [redacted] statement. As far as the “hunting” request, Mr. L[redacted] was on the site not [redacted]. She brings up firearms. Any hunter knows there is no firearm shooting in Westchester residential neighborhoods, but bow and arrow is allowed. While the technician was working on the outside condenser, Mr. L[redacted] came out and had a conversation with the technician. The technician did not initiate the conversation, the customer did. During that conversation some deer walked across the corner of the property and hunting was discussed. The service technician never made phone calls to [redacted] nor does he have her phone number. ABM called numerous times, left messages, with no response. One call did reach Anthony L[redacted] and he told ABM that [redacted] would handle this. After receiving the August **, 2015 certified letter, [redacted] called and expressed some concerns. She was told the service manager would get back to her. The service manager, Ward Reynolds, called many times with no response from [redacted]. The assistant manager, Annmarie Rodrigues, also called many times, again with no response. The August **. 2015 certified letter indicated that if bills are not paid within 90 days, the situation is taken out of ABM’s hands. The account was subsequently turned over to a collection agent. We gave P[redacted]/L[redacted] many opportunities to resolve this matter from the time of the repair May **, 2015 to the time it was turned over on December **, 2015 – 7 months. Our agent, M[redacted] T[redacted], was diligent in calling and would never hang up with customer. In fact, he had a settlement to offer and [redacted] was not interested. ABM nor M[redacted] T[redacted] have not heard from her again. If [redacted] wants this to stop, she should pay for the service and repairs acknowledged on the signed repair work tickets and accepted, especially in lieu of the tip.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear Sirs:I apologize for the delayed response. Please take into consideration that I am not a full fledged office with a staff but rather a stay at home mother with her hands full with 2 children, college applications that were due, blizzard and 2 homes to take care of. I did not print your email response until Jan [redacted] & thought I had 6 days to respond from that date and not the [redacted] which is when I see you sent it. I don't know why the urgency & I hope I won't be at fault for the days discrepancies.Due note, that on Jan **, Todt M[redacted] called my home early in the morning 8:53am from his ####-###-####. He was yelling & telling me I had to pay my bill with ABM. I know that Banks are regulated in their collection practices by the Fair Debt Collection Act and this is a simple business but the harassment & refusal to negotiate is intolerable!! Not only that but ABM never bothered to notify me by phone or in writing that they were using this person for collections! Another bad business move. He nor the company has wanted to negotiate and all my calls when on deaf ears.I have 2 homes with units that were not working. One had a leak and the other was down completely. I have a bill for hours of work that Im disputing bc the work I called the company for was never done. Very simply I was misled by their workmen and when he tried calling me personally I was alarmed. So work not done and we were dealing with very hot weather conditions so I called a reputable company who came with a team. [redacted] Air Conditioning & Heating located at [redacted] came in with their team and were competent throughout the entire process. I will get copies of their bill, as I search my files. They replaced the unit in Millwood and they found the leak in my Eastchester house and fixed it. I have never avoided speaking with ABM, quite the contrary:5/**/15 I spoke with Kaitlin in their office told her tech here but my problem never fixed. She told my Mgr Ward R[redacted] would call. Both houses have answering machines, Im still waiting for him to call or owner as I have left several messages. Neither has bothered 5/*/15 I called & briefly spoke with Dawn who was agitated put me on hold & transferred me to Kaitlin. Told her nothing was done & what was there intention, she promised to get back to me after she spoke with Ward & the owner & nothing was done5/** spoke with Kaitlin again said she would email my back with answers, nothing was done6/*/2015 I received Inv [redacted] for the tech spending hours on my property that was completely fabricated since my repairs were never done. As [redacted] Air will send me copy of work they did in full detail, Im sure that ABM can explain why I got this bill when they work I called for was never done and the units never worked once their tech left. Tech did most certainly call me on several occasions about hunting, I didn't ask what was his weapon of choice, just told him NO!!There weren't any mass mailings for the bill from ABM throughout the entire summer and then in fall is when we received email from Annmarie R[redacted] in their service department. I spoke to her a couple of times and she told me 'she completely understood my problem' and would talk to owner and get back to me. We spoke again and she just wanted full payment with no further explanation. Everything escalated to worst tactics from Todt M[redacted] in Dec 2015 with personal calls to me on my cellphone throughout the holidays trying to coerce payment. We never received any notice from ABM that they hired a representative who coincidentally was calling from out of state, from a personal line and not one from any agency. Lastly, since it is ABM with a full fledged office, perhaps they can submit their bill dated 6/*/2015 Invoice [redacted], where they allege we owe them $338.23 and that of Invoice [redacted] where they allege we owe $1375.57. If they could explain those charges and the lack of work that was done compared to the invoice dated 9/**/2014 invoice # [redacted] for $1559.19. This last invoice is marked paid and it clearly states that we have a leak. Point is that at the end of the season Sept 2014 they knew we had a problem. We paid $1559.19 for the 'assessment'. Moving forward beginning of following season 5/2015 I call with the same problem and I get a bill for a bit over $1700!!! They billed me twice but never fixed my problem. I called [redacted] without hesitation and paid for exactly what needed to be fixed for over a year in my dealings with ABM. Again, we completely dispute the charges and are looking for an amicable resolution or Im afraid we will notify our attorneys who will deal with the situation accordingly. Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:Response from M[redacted] T[redacted] I received the information on this client from you on 12/**/15 and began calling them on 12/**/15 and continued my calls until 1/**/16. To note,on two occasions in 2015 [redacted] said she wanted ABM to contact her to make a proposal on settling this account. However, my calls to her subsequent to those calls in 2016 to negotiate a proposal based on your comments to me, were never returned, and included one hang-up call after some rude comments. [So we did try to negotiate, although she said we did not.] How can we negotiate if she does not answer the phone??. With respect to her e/mail, and as we discussed, I never yelled at her during the few conversations we had. Also,..... I do not know how to coerce payment as she said I did in the last paragraph, since we did not receive any payment. Also I did not harass her. I believe she said on one call with me that she was in California. I normally make my business calls in the morning so she would have received my call quite early on California time. I can not tell where people are when I call their cell phones.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the company is completely misrepresenting themselves:1) they had done work from previous year & are billing me again for an "assessment" of the same problem which was never fixed2) their technician startled us & was completely unprofessional, this was acknowledged by other people at their office3) the bill collector M[redacted] is out right LYING!! he knew I was in California and continued to harass me throughout the holidays, absolute fabrication that he didn't know what time it was but then mistakingly admits I was in California4) the company is accepting zero culpability with their dismal business tacticsWe would like to resolve matter but doesn't seem likely, is a court of law our only resource left????

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,