ABM

Initial Business Response / [redacted] (1000, 6, 2015/12/23) */ Good Afternoon, Please submit an appeal to our appeals department with the ticket number and a copy of the receipt so that we can look into this matter further Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ticket was dismissed by the appeals department after three weeks of attempted communication via email (with ticket number and copy of the receipt)

Initial Business Response / [redacted] (1000, 10, 2015/10/27) */ Good Day, The ticket for reserved parking was written because the vehicle in question was parked in a monthly only reserved stallThe stall is marked by the stall sign stating Monthly only parking Monday through Friday from 8am to 5pm all other times pay the stall numberBy parking in this stall a monthly parker was unable to park and had to park somewhere else and we had to pay for their parking in another parking lotThe second ticket was issued for payment not being madeThere was an hourly fee paid for parking however the time was expired at the time the ticket was writtenFull payment for parking was not made at the time of parkingA ticket for parking in a reserved stall was issued as well as a non payment ticketIf full payment would have been made at the time of parking only a ticket for reserved parking would have been issuedBoth parking tickets will be upheld as two violations occurred Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/10/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept the violation for parking in a reserved stallI will not accept receiving a violation for FULL payment not being madeI provided ABM my receipt showing I purchased ALL day parking for $The signage at the lot and the kiosk states all day parking is $I purchased the parking receipt at 10:am on September 28thThe parking receipt shows expiration/date time as 11:59PM that eveningI have provided proof that I purchased all day parking for this lot and want this ticket removedA copy of the receipt is attached belowThank you Final Business Response / [redacted] (4000, 18, 2015/11/09) */ Good Afternoon, Please contact Macksine Howell at [redacted] or by email at [redacted] @abm.comPlease forward the receipts to her so that she can process a refund for the $ Final Consumer Response / [redacted] (2000, 20, 2015/11/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2015/12/09) */
Good Morning,
The ticket was upheld because we need to see the receipt in order to clear up a violation. The receipt provides us with the date the parking was purchased, the time the parking was purchased, the amount paid, the expiration...

time of the receipt and the stall number that was paid for. In order to park you must pay for parking at the time of parking. Without the receipt we cannot verify that the parking was paid prior to parking. The expiration date and time is for how long parking was paid for. Without the receipt we cannot verify this from a credit card receipt. The stall number is for the stall the vehicle was parked in and must be paid for. We cannot verify the stall number from the bank statement. We apologize for any inconvenience however we need the receipt in order to verify the payment information.
Initial Consumer Rebuttal /* (3000, 11, 2015/12/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I understand needing a receipt but you need to adopt more timely business practices in identifying these such things so people aren't paying more than once. I unsure why your business thinks people keep receipts and parking tickets from a year? Either A. Come up with better practices of identifying these types of things within a timely manner (max 60 days) or B. Hire competent people to do a better job.

Initial Business Response /* (1000, 9, 2015/10/13) */
Good Morning,
This ticket was voided out of our system on 9/27/15. The customer was also responded to via email.
Initial Consumer Rebuttal /* (2000, 11, 2015/10/15) */
complaint has been resolved by the business.

Initial Business Response /* (1000, 10, 2015/10/27) */
Good Day, The ticket for reserved parking was written because the vehicle in question was parked in a monthly only reserved stall. The stall is marked by the stall sign stating Monthly only parking Monday through Friday from 8am to 5pm all...

other times pay the stall number. By parking in this stall a monthly parker was unable to park and had to park somewhere else and we had to pay for their parking in another parking lot. The second ticket was issued for payment not being made. There was an hourly fee paid for parking however the time was expired at the time the ticket was written. Full payment for parking was not made at the time of parking. A ticket for parking in a reserved stall was issued as well as a non payment ticket. If full payment would have been made at the time of parking only a ticket for reserved parking would have been issued. Both parking tickets will be upheld as two violations occurred.
Initial Consumer Rebuttal /* (3000, 12, 2015/10/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept the violation for parking in a reserved stall. I will not accept receiving a violation for FULL payment not being made. I provided ABM my receipt showing I purchased ALL day parking for $11. The signage at the lot and the kiosk states all day parking is $11. I purchased the parking receipt at 10:03 am on September 28th. The parking receipt shows expiration/date time as 11:59PM that evening. I have provided proof that I purchased all day parking for this lot and want this ticket removed. A copy of the receipt is attached below. Thank you
Final Business Response /* (4000, 18, 2015/11/09) */
Good Afternoon,
Please contact Macksine Howell at [redacted] or by email at [redacted]@abm.com. Please forward the receipts to her so that she can process a refund for the $81.00.
Final Consumer Response /* (2000, 20, 2015/11/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 9, 2015/12/03) */
Good Morning,
Please let us know what the ticket numbers are that are in dispute and also send in copies of the QuickPay receipts so we can come to a fast resolution.
Final Business Response /* (1000, 12, 2015/12/07) */
ABM does not nor...

have they ever issued fraudulent parking ticket / violations. If a ticket has been issued in error ABM offers the customer the opportunity to appeal the ticket using the ABM ticket appeals department,([redacted]@gmail.com). It is the policy of ABM that all tickets must be appealed through the ticket department for the purpose of segregation of duties. When appealing a ticket please provide the payment receipt, the ticket number.

Initial Business Response /* (1000, 6, 2015/12/23) */
Good Afternoon,
Please submit an appeal to our appeals department with the ticket number and a copy of the receipt so that we can look into this matter further.
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal...

/* (2000, 8, 2015/12/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Ticket was dismissed by the appeals department after three weeks of attempted communication via email (with ticket number and copy of the receipt).