The above referenced customer came and the store and wanted her monies back because her name was not embroidered on her jacket; just her logo was embroidered. My girl ran the refund for the name however upon closing out for the day she realized that she had not refunded
the customer for the name; but had run the charge again. My honest employee called the customer to let her know that she had made a mistake and would be refunding the amount to her card. She alerted me right away and I called or cc processing company. They told us it might take - days for the customer to see it however they sent me an emailed confirmation. The customer called screaming and swearing at me (Dawn ***) as she was at my staff member when she was in my store. I told her if she did not stop yelling and screaming that I would not speak with her further however it had been processed. This customer continued to curse and scream as I had indicated; I hung up the phone and terminated our conversation. Her boyfriend called me back a short while later and spoke with me very professionally. I assured him that the cc company had been alerted to the mistake and the $was being refunded to her card. We had received an email confirmation. We will no longer accept business from this customer
Complaint: [redacted]
I am rejecting this response because: The owner Dawn is lying about how her employee Hailee supposedly called me to tell me about an error made debiting my account. No ONE from the cop and fire shop bothered to call me and tell me and I believe they were going to try to keep the money what kind of business owner doesn't call a customer for a mistake made on their bank account ? I was the one who called the store asking for the owner because I checked my account and noticed that I did not have a refund instead I had a charge from them so she is being dishonest . When I told Dawn about the error she told me that she knew and asked me for my credit card information, which leads me to believe that she never contacted the cc processing company and she never told me that Hailee called me . Why would I call this unprofessional place of business inquiring about my refund if I had allegedly spoken to Hailee? It makes no sense. I did become upset bc they knew about the mistake and never contacted me which also leads me to think that if I never called them they would have kept my money. Once I got upset and asked Dawn why they didn't bother to tell me she hung up on me. No customer service skills at all and very rude of an owner to do. I had not even given her my credit card information so I called back and they would not answer my calls finally I got in touch with her again and she told me that she would cal the cc processing company . But before she told me she had already supposedly called . Another lie. I called my credit card company and they reviewed my bank account and confirmed that no refund had been initiated and no cc processing company had initiated a credit back toy account so Dawn had never even called them . Dawn also threatened to call my boss at my place of employment to get me in trouble and slander my name at work and have me discliplined . What kind of professional business owner tries to discredit a law enforcement officer and attack my integrity at the My professional work place. I think Dawn showed a lack of maturity and professionalism and should have handled her business and not made it a personal attack on me and my workplace. It's a shame that a business owner would take it this far after making so many mistakes with not completing my order correctly or refunding my money correctly . This store would never have the privilege of getting my business again or the business of any of my coworker. I am extremely dissatisfied and disappointed on how I was treated as an officer of the law it was totally disrespectful.
Sincerely,
Juana [redacted]
The above referenced customer came and the store and wanted her monies back because her name was not embroidered on her jacket; just her logo was embroidered. My girl ran the refund for the name however upon closing out for the day she realized that she had not refunded
the customer for the name; but had run the charge again. My honest employee called the customer to let her know that she had made a mistake and would be refunding the amount to her card. She alerted me right away and I called or cc processing company. They told us it might take - days for the customer to see it however they sent me an emailed confirmation. The customer called screaming and swearing at me (Dawn ***) as she was at my staff member when she was in my store. I told her if she did not stop yelling and screaming that I would not speak with her further however it had been processed. This customer continued to curse and scream as I had indicated; I hung up the phone and terminated our conversation. Her boyfriend called me back a short while later and spoke with me very professionally. I assured him that the cc company had been alerted to the mistake and the $was being refunded to her card. We had received an email confirmation. We will no longer accept business from this customer
Complaint: [redacted]
I am rejecting this response because: The owner Dawn is lying about how her employee Hailee supposedly called me to tell me about an error made debiting my account. No ONE from the cop and fire shop bothered to call me and tell me and I believe they were going to try to keep the money what kind of business owner doesn't call a customer for a mistake made on their bank account ? I was the one who called the store asking for the owner because I checked my account and noticed that I did not have a refund instead I had a charge from them so she is being dishonest . When I told Dawn about the error she told me that she knew and asked me for my credit card information, which leads me to believe that she never contacted the cc processing company and she never told me that Hailee called me . Why would I call this unprofessional place of business inquiring about my refund if I had allegedly spoken to Hailee? It makes no sense. I did become upset bc they knew about the mistake and never contacted me which also leads me to think that if I never called them they would have kept my money. Once I got upset and asked Dawn why they didn't bother to tell me she hung up on me. No customer service skills at all and very rude of an owner to do. I had not even given her my credit card information so I called back and they would not answer my calls finally I got in touch with her again and she told me that she would cal the cc processing company . But before she told me she had already supposedly called . Another lie. I called my credit card company and they reviewed my bank account and confirmed that no refund had been initiated and no cc processing company had initiated a credit back toy account so Dawn had never even called them . Dawn also threatened to call my boss at my place of employment to get me in trouble and slander my name at work and have me discliplined . What kind of professional business owner tries to discredit a law enforcement officer and attack my integrity at the My professional work place. I think Dawn showed a lack of maturity and professionalism and should have handled her business and not made it a personal attack on me and my workplace. It's a shame that a business owner would take it this far after making so many mistakes with not completing my order correctly or refunding my money correctly . This store would never have the privilege of getting my business again or the business of any of my coworker. I am extremely dissatisfied and disappointed on how I was treated as an officer of the law it was totally disrespectful.
Sincerely,
Juana [redacted]