Abner's Climbing High Tree Experts

Following the estimate and prior to the actual work the customer contacted our office to request that I add his name as an additional insulted on my liability policy.  Please not that this is an unusual request by a homeowner and is typically requested for large contracts only.   Despite...

this unusual request our office complied and provided the purported customer with said certificate.  Please further note that the entire home was under renovation insofar as it had been destroyed following a foreclosure action. The pool was likewise destroyed with no liner present and obvious cracks and breaks all over.  The tree was approximately 30' from the pool.  The tree was cut down without any difficulties whatsoever ... there was no damage to any property whatsoever. The property was left on its pre/existing delapadated condition.  Following the completion of the job,the property owner / complainant, walked the entire job site along with me .. and inspected the entire ..complimented the word and paid for the completed job...  approximately one week later the property owner contacted me and stated that our company had damaged the steps on the already destroyed swimming pool. The property owner further states that he had already made the repairs, without ever contacting my office or my insurance company to inspect the damage or even to inform me of any property damage. The homeowner than demanded the sum of five thousand dollars.  Again please note that the homeowner, who incidentally  self reportedly buys and sells homes for a living, inspected the property before payment was tendered to my company, verbally  indicated his total satisfaction with my company and shook my hand,  failed to report any damage to myself or my insurance company until approximately seven days after the work was completed, and finally made the unusually request to be added to my companies insurance policy as an additional insured.  Contrary to the statement made neither I nor any representative of my company made any representations that we had caused any damage to the pool stairs.  photos were taken of both the d and new pool stairs pool stairs  by myself after receiving the call from the homeowner. The following day I returned to take additional photos only to find that the gates had been padlocked  clearly preventing a close inspection of the pool and stairs  I firmly believe that this is an isurance fraud and am speaking with authorities regarding same.  The insurance company had likewise refused to pay on this purported claim thus far, and I will continue to assist the insurance company in any way possible to expose this fraud.   Additionally the cost of the purchase and installation of said pool stairs is estimated at 1600.00.  Further proof that your purported claimant is nothing more than a fraud,criminal , and a theif.   Please. Contact me for any future information you require.  I would further encourage your good offices to carefully investigate this. Claim.  It would be unfortunate for illegitimate claims to sully the veracity of your agencies valid claims.   please contact me if you require further information      Please note that the customers pool repair person stated on the the phone that "when they usually do this ... they just get check  .  Needless to say  I am very disturbed by this entire incident and trust that your offices will resolve it quickly.