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Above Standards Renovations & Repairs

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Above Standards Renovations & Repairs Reviews (1)

We contacted [redacted] to do a few repairs and upgrades in our home. We first asked him to come to the home to give us an estimate. When the estimate visit was scheduled, he was 3 hours late. Although bothered, we continued with the visit, in which [redacted] seemed polite and willing to do the work we needed for several future visits. He gave us specific estimates and at the end of the visit, I specifically asked him if he accepted credit card payments. He stated he preferred check or cash payments, and had to process credit card payments through his bank, but he would work with clients. I took this to assume, while he didn't like accepting credit cards, he did. When the time came for [redacted] and his crew to do the work, he wanted to reschedule, but my husband had already taken the days off work to be at home for the repairs. [redacted] begrudgingly agreed to come and do the work. The day [redacted] came to do the work he was in a bad mood and immediately treated my husband with disregard. When my husband asked about making the payment with a credit card [redacted] became angry and said he wanted cash or credit. When my husband tried to make other arrangements, [redacted] just became more angry and while working, made comments to his co-worker like "We're doing all this [redacted] work and we're not even getting paid for it immediately." On top of the bad attitude towards the work and the method of payment, [redacted] couldn't do the job we asked and he was angry about that. We asked him to install a ventilation fan and he was obviously unable to do the job. Instead of just stopping the work and stating he didn't have the skills to do it, he angrily damaged the sheetrock in the ceiling of our bathroom and stopped the job. We're now stuck with a hole in our ceiling with no lights or power in that bathroom until we can get the problem resolved. We will never work with this contractor again and we'd advise no one else too either.Desired SettlementI personally don't think he deserves the payment he's asking for the small amount of work that he did complete. We deserve an apology for a very poor attitude and an apology for his personal business practices of not clarifying what type of payment he would actually accept. If he specifically did not take credit cards, he should have stated so clearly during the estimate. He also should have stated during the estimate that he expected payment at the time he was finished with the service.

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Description: Home Addition Builders

Address: 8637 Bend of the River Rd, Rocky Mount, North Carolina, United States, 27803-8886

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