ABQ Petcare Hospital

ABQ petcareMontgomery Blvd NE, Suite C Albuquerque, New Mexico 87111###-###-#### Fax ###-###-#### [redacted] Revdex.comJefferson St NE Ste AAlbuquerque, New Mexico ID: # [redacted] Response to Complaint Filed by [redacted] 1/14/2016To Whom it May Concern:In response to the complaint the client claims that her information was given viainvoice to another client is untrueThe clients invoice remained at the hospitalThe client was given a receipt for another animal, but her personal information was not compromised.In response to the insurance claim: Owner was attempting to send insuranceforms via email to the hospitalThe client mentions that they were "undeliverable"Since the hospital receives emails on a daily basis, there must have been an error in the email address that the client entered, that the forms were being sent toIn order to best serve the client, our customer service representative gave her personal email addressto accommodate the client (see attached)The insurance form was received by the hospital on January 11, and submitted to the insurance company on January 14thPlease see attached.If you have any questions or concerns, please feel free to contact meSincerely,Sarah H***Hospital Manager

ABQ petcare9032 Montgomery Blvd NE, Suite C Albuquerque, New Mexico 87111###-###-#### Fax ###-###-#### [redacted]Revdex.com7007 Jefferson St NE Ste AAlbuquerque, New Mexico 87109 ID: # [redacted]Response to Complaint Filed by [redacted] 1/14/2016To Whom it May...

Concern:In response to the complaint the client claims that her information was given viainvoice to another client is untrue. The clients invoice remained at the hospital. The client was given a receipt for another animal, but her personal information was not compromised.In response to the insurance claim: Owner was attempting to send insuranceforms via email to the hospital. The client mentions that they were "undeliverable". Since the hospital receives emails on a daily basis, there must have been an error in the email address that the client entered, that the forms were being sent to. In order to best serve the client, our customer service representative gave her personal email addressto accommodate the client (see attached). The insurance form was received by the hospital on January 11, 2016 and submitted to the insurance company on January 14th. Please see attached.If you have any questions or concerns, please feel free to contact me. Sincerely,Sarah H[redacted]Hospital Manager