Abracadabra Movers

Complaint: [redacted] I am rejecting this response because: The company took pictures of the damaged items while on siteThe pictures were sent to Pierre, the manager by his employee right in front of usWhen emailing back and forth with Lee she stated she knew they had picturesIf she had told me it was absolutely necessary I send in more pictures, I would have but she stopped communicatingI have pictures of one broken dresser but it has been thrown out because I could not use it and didn't want it in my son's roomThe other dresser is still in our room and barely working, broken in numerous spotsNo where on the contract does it say for the broken pieceA dresser can not work as a whole without these pieces being fixedI was communicating and working with the company, they are the ones that stopped contactEven if the insurance company came to a decision I was not given the decision and don't agree.Sincerely, [redacted]

In response to the complaint, the customer in question sent in a request for a claim regarding two dressers that were slightly damaged. We submitted the claim to the insurance company. The insurance company asked for pictures of the dressers. Normally when a customer files a complaint according to... the WUTC we need to collect the damaged items that we are paying the claim on. The customs could not provide pictures and as far as we no has sold the dressers. They sent in a copy of the manufactures specs of the dressers, but we cannot prove they are the same dressers due to no pictures. The customer signed for Basic insurance which only covers .60 cents per lb of the damaged item, we have no proof of what part of the dresser was damaged, if it was just a drawer it would only be .60 per lb for that piece not the whole dresser. The customer is asking for .60 per lb for the full weight of both dressers.Thank you for your time.Lee G.Office ManagerBest Regards,Lee G [redacted] Moving ConsultantAbracadabra Moverswww.abracadabramoving.com [redacted]

Complaint: ***I am rejecting this response because:There was a binding agreement. The owner sent me the agreement via email. I was not notified that the worker had left until I questioned the remaining worker what was going on. The moving company owes me the amount of money I quoted.Sincerely,*** ***

Complaint: [redacted]I am rejecting this response because: The company took pictures of the damaged items while on site. The pictures were sent to Pierre, the manager by his employee right in front of us. When emailing back and forth with Lee she stated she knew they had pictures. If she had told me it was absolutely necessary I send in more pictures, I would have but she stopped communicating. I have pictures of one broken dresser but it has been thrown out because I could not use it and didn't want it in my son's room. The other dresser is still in our room and barely working, broken in numerous spots. No where on the contract does it say for the broken piece. A dresser can not work as a whole without these pieces being fixed. I was communicating and working with the company, they are the ones that stopped contact. Even if the insurance company came to a decision I was not given the decision and don't agree.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:I have an email from the owner of the business specifying the estimate for my move.  If things were so bad, he should have cancelled the move and I would have found someone else to do the job.  He chose to continue the move so he stick to the estimate that he gave me.  Again, I have the email he sent me, at my request, of the estimate for the move.Sincerely,[redacted]

[redacted] scheduled a move with our company, there was never a binding estimate done for her. She explained to us everything would be ready and packed when we arrived. When we arrived the house was in complete disarray. The boxes were not taped and the home was not completely packed. There was cat...

feces all over the floor and furniture. Please see the pictures attached. I have more if need. These pictures were sent by the mover that left the job. He said he could not breathe due to the smell in the home. Although we could have stopped the job and left due to the unsanitary atmosphere our workers diligently completed her job. Before the worker walked off the job he notified the office and made sure there was a replacement before he left. Also, she was notified immediately that the worker left. She was not charged for any time that was not rendered to her. Not only that she  was not charged the full amount of hours that our workers actually worked. We charged her $85 per hour. If you look at our website we charge $120 per hour for our regular rate. We are not willing to giver her anything else.

In response to the complaint, the customer in question sent in a request for a claim regarding two dressers that were slightly damaged. We submitted the claim to the insurance company. The insurance company asked for pictures of the dressers. Normally when a customer files a complaint according to...

the WUTC we need to collect the damaged items that we are paying the claim on. The customs could not provide pictures and as far as we no has sold the dressers. They sent in a copy of the manufactures specs of the dressers, but we cannot prove they are the same dressers due to no pictures.  The customer signed for Basic insurance which only covers .60 cents per lb of the damaged item, we have no proof of what part of the dresser was damaged, if it was just a drawer it would only be .60 per lb for that piece not the whole dresser. The customer is asking for .60 per lb for the full weight of both dressers.Thank you for your time.Lee G.Office ManagerBest Regards,Lee G[redacted]Moving ConsultantAbracadabra Moverswww.abracadabramoving.com[redacted]

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