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Abraham Lincoln Memorial Hospital

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Reviews Abraham Lincoln Memorial Hospital

Abraham Lincoln Memorial Hospital Reviews (1)

Initial Business Response /* (1000, 5, 2017/04/29) */
Patient was set up as a recurring series account. Admission Date of 10-1-2015 and discharge date of 2-10-2016. This account is under previous owner. At that time recurring series accounts were billed every 30 days. On 12-10-2015 a request was...

made to the Physical Therapy to review the charges for the period 11-4-2015 to 11-8-2015. After department review a credit was applied for one and the bill recreated with the correction to the payer. The payer retracted the previous payment on 4-19-2016. During the billing cycle the coinsurance and deductible amounts applied for each cycle totaled [redacted] The Revenue cycle under the previous owner was to allow the Extended Business Office to provide statements to the patient for patient responsibility. I have requested a copy from them to identify activity. But there is a note on the account for 12-5-16 indicating that the patient had been contacted and the balance discussed. At the time the guarantor requested a copy of the itemized billing which was mailed on 12-8-16. There is a statement that the extended business office request that the account be taken back from collections because the patient requested the opportunity to apply for a HELP Loan which was an option available under the previous owner thru a vendor they contracted with. According to the notes the patient did not follow thru with this. Eventually the patient indicated she thought she had set up a payment schedule based on notices she had received. At this time in reviewing the account in previous owner system there are only two patient payments posted. Customer service at the facility has advised the patient that she will need to work the agency currently managing the account to clarify the payments she states were made. After some review with the Agency the patient indicated that she was making payments thru a web site but it was the facility fault that she made them thru to the wrong portal. The account is now with a second agency and the patient has been advised to follow-up with them regarding the payment issue since we do not have them posted to the account. I have also forwarded request to this agency to respond to the patient complaint. A review of payments and contractual adjustments based on insurance reimbursement have been posted appropriately.
Initial Consumer Rebuttal /* (3000, 7, 2017/05/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The hospital says I did not follow thru with what they call setting up monthly payments. After I received the itemized bill that I requested, I received a statement that listed different payment options. I chose to make the option of [redacted] listed on the statement. Nowhere on the statement did it say a personal phone call would have to be made to initiate this option. I have paid [redacted] continuously each month at the same time even though I received no additional monthly statements. I went to iu health website online and made those payments. It was only after I followed up and investigated that my payments were made and accepted to iu health but was told that there is different systems and my payments were applied to the Indy system and not Laporte and that even though there r same company that don't do each other's billing and that my payments could not b applied to my account but would have to be refunded to me. They they date that it would take 6 weeks to get my payments returned to me. This is unacceptable that this hospital could first tell me I have zero balance when I make the attempt to check on any charges there may be, then almost a year later tell me the balance is now [redacted] lose my payments. It takes them one day to withdraw money from my bank for those payments but they can take 6 weeks to give me my money back. I'm making good faith efforts to promptly pay my account, NOT LATE and this is how I'm treated by turning me over to a collection agency for their incompetence. I also called yesterday to check o. The status of my refund, I asked for a call back with that status and have not received a call. But I am the one being penalized. This is horrible customer service and their response and refusal to rectify this is unacceptable to me. I want the money for the two payments totaling [redacted] refunded to me immediately or applied to my balance and removal from collections

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Address: 200 Stahlhut Dr, Lincoln, Illinois, United States, 62656-5066

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