Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern,12/02/2015With hours of my sister purchasing a vehicle at Weber-Harris Ford the dealership was contacted, via phone by myself and in person by our brother, informing them that our sister was not in sound mind to make an executive decisionThey were also told she could not afford the vehicle as she no longer had a 2nd income nor would her condition allow her to return to the workforceThe dealership informed both of us that even without her additional income she could “more than afford” the car on her SSDI income and they refused to retract the sale.Once the loan information was able to be obtained it was discovered that the loan was in fact based on the combined income, which was $more than her actual incomeThe dealership used questionable/illicit accounting practice to arrive at an overstated and unsubstantiated income in order to meet the needs of the sale despite being informed otherwiseWithout these inflated numbers the bank informed us that the loan would have never been approved.Aggressive sales tactics were also used to add accessories and extended warranties bringing the final cost from $18,to $25,The car payment is approximately 1/of her monthly income which does not allow her to cover her monthly expenses.The dealership had no regard for the sanctity of customer relationship and was only concerned with making a sale.Sincerely, [redacted] RE: # [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Re: *** *** # ***To whom it may concern.Thank you for the opportunity to respond to this complaintMs*** purchased a vehicle from us on June 8, She traded in a Focus that she had in her possessionThe income in question in this complaint was provided to us by Ms
*** it was a combination of gross social security earnings and income she stated that she was averaging with part time work at McDonalds.Regardless of what Ms***s circumstance is now, we are not required by our lien holders to verify income with pay stubs, award letters or bank statements and at the time Ms*** purchased her vehicle, she had a valid drivers license automobile insurance policy and was not hospitalized.Please let me know if you need any additional information.Regards,Frank F* General Manager Weber Harris Ford
Re: *** *** ***Reference number: ***To whom it may concern,Thank you for the opportunity to respond to this complaintThe sales promotion referenced in this complaint ran from June 9, to June 13, According to the rules of the promotion, the participant was to match like
symbolsIf there were like symbols, according to the rules, the customer would need to come in and compare their activation code on their flyer to the prize board at the dealershipAs stated in the complaint, her activation code did not match the number for the grand prize. Please let me know if you need any additional information.Thank you,*** *** *General Manager Weber Harris Ford
Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220September 14, 2015Complaint [redacted]To whom it may concern,Thank you for the opportunity to respond to the complaint from Mr. [redacted]. Mr. [redacted] purchased a 2014 Ford F150 from our dealership on March 12, 2015. The dealership over...
allowed for his trade which was reflected in the selling price of the vehicle he purchased. I was not aware that Mr. [redacted] didn't receive the window sticker to his vehicle until he was in for his complimentary oil change a few weeks back. He claims he also didn't receive his owner manual either. Which I would imagine the window sticker and the owners manual were probably together. I have ordered a new window sticker for Mr. [redacted], and will forward to him when I receive it.If you have any questions, please don't hesitate to contact me.Thank you,[redacted] General Manager Weber Harris Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received your correspondence and the reply from Weber-Harris. The dealership failed to provide the window sticker when it was requested at the time of sale (could have been generated on the Ford Website). I was with another purchaser who also requested the original sticker and did not receive it at the time of purchase. Not the best way to do business. It still seems they are not sharing the sticker so they can appear to give you a better trade-in by escalating the price. It happened to both of us and I would assume to a lot of other customers. We ran the sticker prices online and I received the owner's manual by calling Ford direct.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern,12/02/2015With hours of my sister purchasing a vehicle at Weber-Harris Ford the dealership was contacted, via phone by myself and in person by our brother, informing them that our sister was not in sound mind to make an executive decision. They were also told she could not afford the vehicle as she no longer had a 2nd income nor would her condition allow her to return to the workforce. The dealership informed both of us that even without her additional income she could “more than afford” the car on her SSDI income and they refused to retract the sale.Once the loan information was able to be obtained it was discovered that the loan was in fact based on the combined income, which was $530 more than her actual income. The dealership used questionable/illicit accounting practice to arrive at an overstated and unsubstantiated income in order to meet the needs of the sale despite being informed otherwise. Without these inflated numbers the bank informed us that the loan would have never been approved.Aggressive sales tactics were also used to add accessories and extended warranties bringing the final cost from $18,000 to $25,000. The car payment is approximately 1/3 of her monthly income which does not allow her to cover her monthly expenses.The dealership had no regard for the sanctity of customer relationship and was only concerned with making a sale.Sincerely,[redacted] RE: #[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below To whom it may concern,12/02/2015With hours of my sister purchasing a vehicle at Weber-Harris Ford the dealership was contacted, via phone by myself and in person by our brother, informing them that our sister was not in sound mind to make an executive decisionThey were also told she could not afford the vehicle as she no longer had a 2nd income nor would her condition allow her to return to the workforceThe dealership informed both of us that even without her additional income she could “more than afford” the car on her SSDI income and they refused to retract the sale.Once the loan information was able to be obtained it was discovered that the loan was in fact based on the combined income, which was $more than her actual incomeThe dealership used questionable/illicit accounting practice to arrive at an overstated and unsubstantiated income in order to meet the needs of the sale despite being informed otherwiseWithout these inflated numbers the bank informed us that the loan would have never been approved.Aggressive sales tactics were also used to add accessories and extended warranties bringing the final cost from $18,to $25,The car payment is approximately 1/of her monthly income which does not allow her to cover her monthly expenses.The dealership had no regard for the sanctity of customer relationship and was only concerned with making a sale.Sincerely, [redacted] RE: # [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***
Re: *** *** # ***To whom it may concern.Thank you for the opportunity to respond to this complaintMs*** purchased a vehicle from us on June 8, She traded in a Focus that she had in her possessionThe income in question in this complaint was provided to us by Ms
* General Manager Weber Harris Ford
*** it was a combination of gross social security earnings and income she stated that she was averaging with part time work at McDonalds.Regardless of what Ms***s circumstance is now, we are not required by our lien holders to verify income with pay stubs, award letters or bank statements and at the time Ms*** purchased her vehicle, she had a valid drivers license automobile insurance policy and was not hospitalized.Please let me know if you need any additional information.Regards,Frank F
Re: *** *** ***Reference number: ***To whom it may concern,Thank you for the opportunity to respond to this complaintThe sales promotion referenced in this complaint ran from June 9, to June 13, According to the rules of the promotion, the participant was to match like
symbolsIf there were like symbols, according to the rules, the customer would need to come in and compare their activation code on their flyer to the prize board at the dealershipAs stated in the complaint, her activation code did not match the number for the grand prize. Please let me know if you need any additional information.Thank you,*** *** *General Manager Weber Harris Ford
Revdex.com 400 Holiday Drive, Suite 220 Pittsburgh, PA 15220September 14, 2015Complaint [redacted]To whom it may concern,Thank you for the opportunity to respond to the complaint from Mr. [redacted]. Mr. [redacted] purchased a 2014 Ford F150 from our dealership on March 12, 2015. The dealership over...
allowed for his trade which was reflected in the selling price of the vehicle he purchased. I was not aware that Mr. [redacted] didn't receive the window sticker to his vehicle until he was in for his complimentary oil change a few weeks back. He claims he also didn't receive his owner manual either. Which I would imagine the window sticker and the owners manual were probably together. I have ordered a new window sticker for Mr. [redacted], and will forward to him when I receive it.If you have any questions, please don't hesitate to contact me.Thank you,[redacted] General Manager Weber Harris Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I received your correspondence and the reply from Weber-Harris. The dealership failed to provide the window sticker when it was requested at the time of sale (could have been generated on the Ford Website). I was with another purchaser who also requested the original sticker and did not receive it at the time of purchase. Not the best way to do business. It still seems they are not sharing the sticker so they can appear to give you a better trade-in by escalating the price. It happened to both of us and I would assume to a lot of other customers. We ran the sticker prices online and I received the owner's manual by calling Ford direct.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
To whom it may concern,12/02/2015With hours of my sister purchasing a vehicle at Weber-Harris Ford the dealership was contacted, via phone by myself and in person by our brother, informing them that our sister was not in sound mind to make an executive decision. They were also told she could not afford the vehicle as she no longer had a 2nd income nor would her condition allow her to return to the workforce. The dealership informed both of us that even without her additional income she could “more than afford” the car on her SSDI income and they refused to retract the sale.Once the loan information was able to be obtained it was discovered that the loan was in fact based on the combined income, which was $530 more than her actual income. The dealership used questionable/illicit accounting practice to arrive at an overstated and unsubstantiated income in order to meet the needs of the sale despite being informed otherwise. Without these inflated numbers the bank informed us that the loan would have never been approved.Aggressive sales tactics were also used to add accessories and extended warranties bringing the final cost from $18,000 to $25,000. The car payment is approximately 1/3 of her monthly income which does not allow her to cover her monthly expenses.The dealership had no regard for the sanctity of customer relationship and was only concerned with making a sale.Sincerely,[redacted] RE: #[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]