Abry Brothers, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10958870, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I only got one voice mail from them saying he was going on vacation to call ***.I Mailed a letter to all address's so they all know how I feel.They need to credit our bill!Let them take off 4years of service calls,they never fixed it when they should have and we have been stressing to long when it could of been fixed.It got to the point where it could be nothing but their tanks causing it and I HAD TO FORCE THEM TO STAY AND FIX IT!My husband is a disabled vet with P.T.S.D.,THIS HAS BEEN A NIGHTMARE!I hope no one else has to go through this just to get water pressure, if you have iron in your water find a dealer who cares this one don't

Revdex.com We are trying to resolve the issue with Mr.***We left a voice massage for him on Friday the day I received this emailI also had my Operation manage call todayHe also left a voice message. Thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10958870, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Joyce Caleb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

 
What Sharp Water is not telling you is the pipes he had to replace was the pipes they put in to connect the softner system!When they first installed it  they said I should not need to call them back for 5 years.One year later I had to call,the service calls only take them 15 min. They would say it was not there softner or hook ups causing the problem.I had 3 plumbers replace everything up to those pipes to the softner,they would not touch it because they were afraid they would void the warranty.Check all the service calls to our house there are many and nothing was ever fixed?I had to threaten and call the boss to make them stay and fix it! I tried to write this on the complaint page but it did not work,please send this to them and let me know.They have pictures of how bad the tanks were,it was bad!

I received this complaint yesterday (1/18) that mention overdue complaint. I would like to clear this matter up. I went through the [redacted]’s complaint and I have also gone through the work orders so I would have a clear understanding. I am not sure why they are refusing to pay for the service we...

provided. They mentioned that they had a plumber come out to find out what the problem was. The plumber told them that the pipe leading to the water softener was clogged. We do not treat the water before the water softener that would be impossible.  Our equipment only treats the water after the equipment. We provided a service at their request,(replaced their clogged pipes) and as far as I know we did a good job, and the water is flowing freely. The [redacted]’s water is full of iron and sediment. This will require service on a regular basis. I will give them a phone call to discuss options for paying for the service we provided. My understanding after talking with our manager and the service techs that were at the property we might be at an impasse. But again, I will call them to see what we can work out. Thanks

Revdex.com
 
I sent my operations manager [redacted] a 30 year employee. [redacted] found that our system was on bypass. [redacted] took the unit off bypass and everything was working fine. We will continue to monitor to make sure everything is working properly.

I will have my manager [redacted] call Mrs.[redacted] today to try and work this out. [redacted] is the one who has talked with her before and has been servicing her area for over 30 years.