Revdex.com I sent my operations manager [redacted] a year employee [redacted] found that our system was on bypass [redacted] took the unit off bypass and everything was working fineWe will continue to monitor to make sure everything is working properly
I received this complaint yesterday (1/18) that mention overdue complaintI would like to clear this matter upI went through the ***’s complaint and I have also gone through the work orders so I would have a clear understandingI am not sure why they are refusing to pay for the service we providedThey mentioned that they had a plumber come out to find out what the problem wasThe plumber told them that the pipe leading to the water softener was cloggedWe do not treat the water before the water softener that would be impossible Our equipment only treats the water after the equipmentWe provided a service at their request,(replaced their clogged pipes) and as far as I know we did a good job, and the water is flowing freelyThe ***’s water is full of iron and sedimentThis will require service on a regular basisI will give them a phone call to discuss options for paying for the service we providedMy understanding after talking with our manager and the service techs that were at the property we might be at an impasseBut again, I will call them to see what we can work outThanks
Revdex.com I sent my operations manager [redacted] a year employee [redacted] found that our system was on bypass [redacted] took the unit off bypass and everything was working fineWe will continue to monitor to make sure everything is working properly
I received this complaint yesterday (1/18) that mention overdue complaintI would like to clear this matter upI went through the ***’s complaint and I have also gone through the work orders so I would have a clear understandingI am not sure why they are refusing to pay for the service we providedThey mentioned that they had a plumber come out to find out what the problem wasThe plumber told them that the pipe leading to the water softener was cloggedWe do not treat the water before the water softener that would be impossible Our equipment only treats the water after the equipmentWe provided a service at their request,(replaced their clogged pipes) and as far as I know we did a good job, and the water is flowing freelyThe ***’s water is full of iron and sedimentThis will require service on a regular basisI will give them a phone call to discuss options for paying for the service we providedMy understanding after talking with our manager and the service techs that were at the property we might be at an impasseBut again, I will call them to see what we can work outThanks