ABS Alaskan

ON OCTOBER 24, 2019 I ORDERED A EZ-15 EZ FREEZE PROPANE REFRIGERATOR VIA TELEPHONE FROM ABS ALASKAN INC. (JASON M SALES REP.). THIS IS A SPECIAL ORDER PURCHASE AND REQUIRES PAYMENT UP FRONT, $2798.00 PAID WITH BANK OF AMERICA CC. ON INVOICE # *** JASON STATED IT WOULD BE DELIVERED TO THIER ANCHORAGE STORE IN 4-6 WEEKS. ON DEC. 19, 2019 I CONTACTED THE ANCHORAGE ABS STORE DELANDA (STORE REP) HAD NO CURRENT STATUS ON THIS ORDER, BUT WOULD CALL ME LATER AFTER SHE RESEARCHED IT. I NEVER GOT A CALL FROM ABS. I STOPPED BY THE STORE JAN.17, 2020 TO CHECK ON THIS ORDER, AND AGAIN THE ITEM WAS NOT RECIEVED AND NO SHOPPING INFO WAS AVALIBLE DELANDA SAID SHE WOULD CALL ME LATER THAT DAY. LATER ON THIS DAY I CALLED ABS AND WAS TOLD THE SHIPPER HAD CLOSED FOR THE DAY NOT TO REOPEN TILL JAN. 21 DUE TO THE MLK HOLIDAY AND DELANDA WOULD CALL ME ON THE JAN 21 OR 22 WITH THE SHIPPING INFORMATION. ONCE AGAIN I NEVER RECIEVED A CALL. ON MARCH 20, 2020 I CALLED ABS TO CANCEL THE ORDER DELANDA SAID SHE WOULD E-MAIL JIM N (FAIBANKS STORE) TO AUTHORIZE THHE CANCELLATION, ONCE DONE SHE WOULD CALL ME BACK. I NEVER RECIEVED A CALL AGAIN! ON MAR. 26, 2020 I CALLED ABS TO VERIFY THE CANX. AND GET A REFUND DELANDA HAD NO STATUS ON THE ORDER OR CANCELLATION.I WAS REFERRED TO JIM N ON MARCH 27 (907-452-2002) HE ASSURED ME THE REFRIGERATOR WOULD ARRIVE IN ANCHORAGE ON APRIL 8 2020. ON APRIL 9, 2020 I CALLED JIM AGAIN HE ONLY KNEW THE FRIDGE WAS IN TRANSIT BUT HAD NO IDEA WHERE IT WAS OR WHEN IT WOULD ARRIVE IN ANCHORAGE. APRIL 15 I CALLED JIM WHO TOLD ME TO CALL BACK THE NEXT DAY APRIL 16,2020 AND COULD TELL ME WHERE THE REFRIGERATOR WOULD BE. I CALLED ABS ALASKAN (FAIRBANKS STORE) ASKING FOR JIM 2 TIMES (1200 AND 1550) ON APRIL 16 BUT JIM WAS OUT OF THE OFFICE AND NO ONE ELSE WAS AWARE OR COULD HELP ME WITH THIS ISSUE!!! IT SEEMS I'VE BEEN GIVEN THE RUN-AROUND FOR 6 MONTHS AND AM TIRED OF THIS TREATMENT. THIS ITEM I WAS TOLD SHOULD HAVE BEEN DELIVERED IN 6 WEEKS MAX!!!