Initial Business Response / [redacted] (1000, 8, 2014/08/05) */ Dear [redacted] ***, we have been trying to get in touch with you since last week of July but was unable to get hold of youWe would like to inform you that we have de-activated your IPTV service as you said you only wish to avail TFC onlinePlease ship back to us the IPTV unit and indicate Return Authorization # XXXXX on the packageOnce we confirm receipt of the unit, we will go ahead and process any necessary refund back to your accountAs for TFC online, you may go directly to www.tfc.tv and subscribePlease call our customer service hotline at X-XXX-XXX-XXXX anytime for any other concerns Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) many times prior to Aug 5, I have been speaking to many of their representatives from the customer service department to notify them about the situation, which is the service not fully rendered and the activation of the account by somebody else, I was told then that I supposed to have received a box, so I told them that I have never received the box, and ask if they could just switch the service to tfc for $12.95, and just refund me the restThe communication between the company happened multiple times, and one of them I got so fed up so I ask if I can speak to the supervisor, but the supervisor refused to speak to me and just told the customer service rep to tell me that I should just pay the total amount of the service, and that's when I decided to report to Revdex.comThe calls that they mentioned on their response were calls from Aug 5th and no attempts were made between the times after my complaint and the date of the message I have received on Aug 5thwhich were missed calls, which I quickly responded to as soon as I saw the messageAnd again I mentioned then that I have never received the box that they were talking about in the message because they ask me to return the box and to discontinue the service but had no intention nor mention of refunding the appropriate amount of Approx$If they have done their investigations properly, and listened to the conversations between myself and the repsthen the message that they have left on my answering machine would have been different Final Business Response / [redacted] (4000, 12, 2014/08/19) */ Dear [redacted] ***, thank you for the clarificationWe do apologize for any inconvenience this has causedPlease be informed that a refund for your initial payment of $was processed today and should reflect in your Discover credit card ending in in the next couple of daysWe are happy to learn that you have availed TFC.TV and we look forward to having you as a long time customerPlease feel free to get in touch with us for any other concerns via chat at tfc.tv or by calling us at X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2014/05/16) */ We would like to thank you for taking the time to inform us that our service did not meet your expectations We would also like to extend our gratitude for bringing this matter to our attentionThis will help us in providing you better service in the futureWe take our customer complaints seriously and again, we appreciate that you brought this issue to our attentionRest assured that we are seriously addressing the issues to prevent this from happening againOur aim is to regain your confidence and trust We tried calling you earlier, and left you message regarding your refundWe would like to inform you that we have issued a refund last May to your checking account amounting to $2,The refund should have been reflected in you account by now We value our relationship and we hope that you will stay with us If you have any questions or comments regarding this matter, please feel free to discuss it with us @ X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 8, 2015/01/26) */ Thank you for bringing this to our attentionBased on our records the refund for $was processed last Jan Our customer service agent was able to inform the customer regarding the refund the following day, Jan Please also, be informed that we have provided months subscription credit to customers account as goodwillWe sincerely apologize for any inconvenience this has causedWe enjoin the customer to call our 24xtoll free X-XXX-XXX-XXXX or e-mail at [redacted] @abs-cbni.com for any other concernsWe thank the customer for her understanding and continued patronage to TFC
Initial Business Response /* (1000, 8, 2015/07/22) */
Thank you for escalating this concern to usThis issue has been resolved since July Based on our records, customer did request for cancellation on 06/less than a day from activation of serviceOur retention agent was able to
get in touch with customer and a FEDEX return label for the unit was mailed the following day, 06/The unit was received in our WHSE on 07/and Pre-term fee was waived on 07/We enjoin the customer to call our toll free hotline at X-XXX-XXGOTFC for any further assistance
Initial Consumer Rebuttal /* (2000, 10, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/19) */
Thank you for bringing this to our attentionWe have checked our records and the delivery of the cargo boxes were made more than a month agoAs per delivery receipt signed by *** *** dated Nov 17, the cargo package were
received in good order and conditionI have attached the document including the picture of the recipient and the cargoes, herein for the shipper's information and referenceMoreover, please note last sentence in the receipt which states: "In case of damages, shortage or losses of cartons, consignee must file claims with SKYLAND BROKERAGE, INCwithin working days from receipt of cargo." We sincerely regret, that that the prescribed period to make a claim has passedWe enjoin the customer to call our hotline at *** for any other concerns
Initial Consumer Rebuttal /* (3000, 7, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the one who accepted the cargo is a househelp only and there is no other in the family who saw the box at that momentthe picture will show the pilferage done on the box iteselfMy wife who came home from the united states was the one who open the box and discovered the discrepancydays is not enough to file a claim when my wife is flying from the United States to the Philippines to witness the incident
Final Business Response /* (4000, 16, 2015/01/28) */
Initial Business Response /* (1000, 6, 2014/03/10) */
Dear *** ***
This is in response to the Revdex.com complaint letter we received from your good office regarding subject above
We would like to thank, *** ***, for bringing this matter to our attention as this helps us
improve our services
In response to customers desired resolution item # 1, upon further checking of *** ***'s account, we found a "system issue" that created a confusion in the SOA (Statement of Account) that was sent to customer
Details of our findings as follows:
09/02/- There was an order created for Premium subscription and a customer deposit (payment) was made for this orderRef: Sales Order # XXXXXXX; Customer Deposit # *** ($29.99)
09/06/- Premium subscription order was cancelled but, refund was not processed for $Another order was processed for a Lite subscription and another customer deposit for $was collected
The $overpayment was then applied to the succeeding invoice of $which made the balance -$
Please see detailed computation below:
For March SOA, there was a previous balance of $and a payment of $ was made
There was an overpayment of $which was refunded on March
The customer balance for the current subscription period March to April ($16.99) is now accurate as attached
However, as a token of goodwill, we have credited, today, March 10, the customers account for $or month subscription credit
In effect, automatic payment set for April will be $
On customers desired resolution item # 2, unfortunately, under our terms and conditions, the minimum subscription period for new subscribers shall be one (1) year from date of the activationShould the subscriber not opt to renew before the end of a Renewal term, choose to terminate or cancel the subscription prior to the end of the Initial Period, the Subscriber shall pay an early termination fee of One Hundred Twenty Five US Dollars ($125.00)
If you have any questions or comments regarding this matter, please feel free to discuss it with me by directly responding to this e-mail or by calling my direct line as provided
Regards,
**
___________________________________________
*** ***
Global Customer Support & Supply Chain Management
ABS-CBN International
*** *** ***
*** *** CA XXXXX
Direct Line: ***
Initial Business Response /* (1000, 5, 2014/05/07) */
Dear Ms***,
We would like to thank you for spending your time to inform us that our service did not meet your expectationsWe would also like to extend our gratitude for bringing this matter to our attentionThis will help us
in providing you better service in the futureWe take our customer complaints seriously and again, we appreciate that you brought this issue to our attentionRest assured that we are seriously addressing the issues to prevent this from happening againOur aim is to regain your confidence and trust
We tried calling you earlier, however, your voice mail is fullWe would like to inform you that we have issued a refund today to your credit card amounting to $Please expect your refund within 3-days
We value our relationship and we hope that you will stay with us
If you have any questions or comments regarding this matter, please feel free to discuss it with us @ ***
Sincerely,
Customer Support Operations
***
Initial Business Response /* (1000, 5, 2015/03/10) */
Thank you for escalating this concern to usWe have checked the customers account and based on our records, customer processed her first online transaction last Feb On Feb we have requested the customer to send the following
documents: State ID, SSN Card, Latest Utility Bill and Bank statement as required by our Compliance OfficerHowever, as per customer request dated on the same date, Feb 26, she wants the transaction cancelled due to too much requirementsWe regret that customer did not find our service to her satisfaction due to the required documentsAs a highly regulated service, MyRemit ensures compliance with anti-terrorism and anti-money laundering laws as such, certain documents are required especially from first time customers to establish and confirm identity especially as this is an online transactionCustomer can however, opt to go to our nearest remittance center near her area to expedite remittance processingWe have locations all over CA (see attached)We enjoin the customer to call our MyRemit hotline at X-XXX-XXX-XXXX anytime for any inquiries or other concern
Initial Consumer Rebuttal /* (3000, 7, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't read any of the response
Final Business Response /* (4000, 9, 2015/03/18) */
The customer opted to cancel the remittance transaction which was done accordinglyCustomer can still process any future remittance with us via online or any remittance centerHowever, supporting documents may be required for compliance purposesFor any other inquiries, we enjoin the customer to call our MyRemit hotline anytime at X-XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/08/07) */
We appreciate the effort exerted in bringing this concern to our attention as it helps us improve our serviceAs an update, we have contacted *** *** last July 31st, apologized for the inconvenience and advised him that refund
for $was processed and returned back to his bank account dated July The credit should have been reflected in his bank account by this timeWe hope to be of service to *** *** for his remittance needs moving forwardFor any other inquiries, we enjoin the customer to call our customer service hotline at X-XXX-XXX-XXXX anytime
Initial Consumer Rebuttal /* (2000, 7, 2014/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the remittance credit on the said dates and appreciate ABS-CBN Remittance's recognition of their shortcomings and faultsIn any regard, I will never recommend this company to anybody
Initial Business Response /* (1000, 8, 2015/07/30) */
Thank you for escalating this concern to usUpon checking our records, refund for $was already processed last July 8, to customers Mastercard ending in *** with reference # ***We enjoin the customer to call our toll free
hotline at X-XGO TFC should he need further assistance
Initial Business Response /* (1000, 5, 2014/05/16) */
We would like to thank you for taking the time to inform us that our service did not meet your expectations.
We would also like to extend our gratitude for bringing this matter to our attention. This will help us in providing
you better...
service in the future. We take our customer complaints seriously and again, we appreciate that you
brought this issue to our attention. Rest assured that we are seriously addressing the issues to prevent this from
happening again. Our aim is to regain your confidence and trust.
We tried calling you earlier, and left you message regarding your refund. We would like to inform you that we have issued a
refund last May 13 to your checking account amounting to $2,805.99. The refund should have been reflected in you account by now.
We value our relationship and we hope that you will stay with us.
If you have any questions or comments regarding this matter, please feel free to discuss it with us @ X-XXX-XXX-XXXX.
Initial Business Response /* (1000, 8, 2014/08/05) */
Dear [redacted], we have been trying to get in touch with you since last week of July but was unable to get hold of you. We would like to inform you that we have de-activated your IPTV service as you said you only wish to avail TFC...
online. Please ship back to us the IPTV unit and indicate Return Authorization # XXXXX on the package. Once we confirm receipt of the unit, we will go ahead and process any necessary refund back to your account. As for TFC online, you may go directly to www.tfc.tv and subscribe. Please call our customer service hotline at X-XXX-XXX-XXXX anytime for any other concerns.
Initial Consumer Rebuttal /* (3000, 10, 2014/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
many times prior to Aug 5, I have been speaking to many of their representatives from the customer service department to notify them about the situation, which is the service not fully rendered and the activation of the account by somebody else, I was told then that I supposed to have received a box, so I told them that I have never received the box, and ask if they could just switch the service to tfc for $12.95, and just refund me the rest. The communication between the company happened multiple times, and one of them I got so fed up so I ask if I can speak to the supervisor, but the supervisor refused to speak to me and just told the customer service rep to tell me that I should just pay the total amount of the service, and that's when I decided to report to Revdex.com. The calls that they mentioned on their response were calls from Aug 5th and no attempts were made between the times after my complaint and the date of the message I have received on Aug 5th. which were missed calls, which I quickly responded to as soon as I saw the message. And again I mentioned then that I have never received the box that they were talking about in the message because they ask me to return the box and to discontinue the service but had no intention nor mention of refunding the appropriate amount of Approx. $17. If they have done their investigations properly, and listened to the conversations between myself and the reps. then the message that they have left on my answering machine would have been different.
Final Business Response /* (4000, 12, 2014/08/19) */
Dear [redacted], thank you for the clarification. We do apologize for any inconvenience this has caused. Please be informed that a refund for your initial payment of $29.99 was processed today and should reflect in your Discover credit card ending in 9616 in the next couple of days. We are happy to learn that you have availed TFC.TV and we look forward to having you as a long time customer. Please feel free to get in touch with us for any other concerns via chat at tfc.tv or by calling us at X-XXX-XXX-XXXX.
Initial Business Response /* (1000, 8, 2015/01/26) */
Thank you for bringing this to our attention. Based on our records the refund for $125 was processed last Jan 4. Our customer service agent was able to inform the customer regarding the refund the following day, Jan 5. Please also, be...
informed that we have provided 2 months subscription credit to customers account as goodwill. We sincerely apologize for any inconvenience this has caused. We enjoin the customer to call our 24x7 toll free X-XXX-XXX-XXXX or e-mail at [redacted]@abs-cbni.com for any other concerns. We thank the customer for her understanding and continued patronage to TFC.
Initial Business Response / [redacted] (1000, 8, 2014/08/05) */ Dear [redacted] ***, we have been trying to get in touch with you since last week of July but was unable to get hold of youWe would like to inform you that we have de-activated your IPTV service as you said you only wish to avail TFC onlinePlease ship back to us the IPTV unit and indicate Return Authorization # XXXXX on the packageOnce we confirm receipt of the unit, we will go ahead and process any necessary refund back to your accountAs for TFC online, you may go directly to www.tfc.tv and subscribePlease call our customer service hotline at X-XXX-XXX-XXXX anytime for any other concerns Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) many times prior to Aug 5, I have been speaking to many of their representatives from the customer service department to notify them about the situation, which is the service not fully rendered and the activation of the account by somebody else, I was told then that I supposed to have received a box, so I told them that I have never received the box, and ask if they could just switch the service to tfc for $12.95, and just refund me the restThe communication between the company happened multiple times, and one of them I got so fed up so I ask if I can speak to the supervisor, but the supervisor refused to speak to me and just told the customer service rep to tell me that I should just pay the total amount of the service, and that's when I decided to report to Revdex.comThe calls that they mentioned on their response were calls from Aug 5th and no attempts were made between the times after my complaint and the date of the message I have received on Aug 5thwhich were missed calls, which I quickly responded to as soon as I saw the messageAnd again I mentioned then that I have never received the box that they were talking about in the message because they ask me to return the box and to discontinue the service but had no intention nor mention of refunding the appropriate amount of Approx$If they have done their investigations properly, and listened to the conversations between myself and the repsthen the message that they have left on my answering machine would have been different Final Business Response / [redacted] (4000, 12, 2014/08/19) */ Dear [redacted] ***, thank you for the clarificationWe do apologize for any inconvenience this has causedPlease be informed that a refund for your initial payment of $was processed today and should reflect in your Discover credit card ending in in the next couple of daysWe are happy to learn that you have availed TFC.TV and we look forward to having you as a long time customerPlease feel free to get in touch with us for any other concerns via chat at tfc.tv or by calling us at X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2014/05/16) */ We would like to thank you for taking the time to inform us that our service did not meet your expectations We would also like to extend our gratitude for bringing this matter to our attentionThis will help us in providing you better service in the futureWe take our customer complaints seriously and again, we appreciate that you brought this issue to our attentionRest assured that we are seriously addressing the issues to prevent this from happening againOur aim is to regain your confidence and trust We tried calling you earlier, and left you message regarding your refundWe would like to inform you that we have issued a refund last May to your checking account amounting to $2,The refund should have been reflected in you account by now We value our relationship and we hope that you will stay with us If you have any questions or comments regarding this matter, please feel free to discuss it with us @ X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 8, 2015/01/26) */ Thank you for bringing this to our attentionBased on our records the refund for $was processed last Jan Our customer service agent was able to inform the customer regarding the refund the following day, Jan Please also, be informed that we have provided months subscription credit to customers account as goodwillWe sincerely apologize for any inconvenience this has causedWe enjoin the customer to call our 24xtoll free X-XXX-XXX-XXXX or e-mail at [redacted] @abs-cbni.com for any other concernsWe thank the customer for her understanding and continued patronage to TFC
Initial Business Response /* (1000, 8, 2015/07/22) */
Thank you for escalating this concern to usThis issue has been resolved since July Based on our records, customer did request for cancellation on 06/less than a day from activation of serviceOur retention agent was able to
get in touch with customer and a FEDEX return label for the unit was mailed the following day, 06/The unit was received in our WHSE on 07/and Pre-term fee was waived on 07/We enjoin the customer to call our toll free hotline at X-XXX-XXGOTFC for any further assistance
Initial Consumer Rebuttal /* (2000, 10, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/12/19) */
Thank you for bringing this to our attentionWe have checked our records and the delivery of the cargo boxes were made more than a month agoAs per delivery receipt signed by *** *** dated Nov 17, the cargo package were
received in good order and conditionI have attached the document including the picture of the recipient and the cargoes, herein for the shipper's information and referenceMoreover, please note last sentence in the receipt which states: "In case of damages, shortage or losses of cartons, consignee must file claims with SKYLAND BROKERAGE, INCwithin working days from receipt of cargo." We sincerely regret, that that the prescribed period to make a claim has passedWe enjoin the customer to call our hotline at *** for any other concerns
Initial Consumer Rebuttal /* (3000, 7, 2014/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the one who accepted the cargo is a househelp only and there is no other in the family who saw the box at that momentthe picture will show the pilferage done on the box iteselfMy wife who came home from the united states was the one who open the box and discovered the discrepancydays is not enough to file a claim when my wife is flying from the United States to the Philippines to witness the incident
Final Business Response /* (4000, 16, 2015/01/28) */
Initial Business Response /* (1000, 6, 2014/03/10) */
Dear *** ***
This is in response to the Revdex.com complaint letter we received from your good office regarding subject above
We would like to thank, *** ***, for bringing this matter to our attention as this helps us
improve our services
In response to customers desired resolution item # 1, upon further checking of *** ***'s account, we found a "system issue" that created a confusion in the SOA (Statement of Account) that was sent to customer
Details of our findings as follows:
09/02/- There was an order created for Premium subscription and a customer deposit (payment) was made for this orderRef: Sales Order # XXXXXXX; Customer Deposit # *** ($29.99)
09/06/- Premium subscription order was cancelled but, refund was not processed for $Another order was processed for a Lite subscription and another customer deposit for $was collected
The $overpayment was then applied to the succeeding invoice of $which made the balance -$
Please see detailed computation below:
For March SOA, there was a previous balance of $and a payment of $ was made
There was an overpayment of $which was refunded on March
The customer balance for the current subscription period March to April ($16.99) is now accurate as attached
However, as a token of goodwill, we have credited, today, March 10, the customers account for $or month subscription credit
In effect, automatic payment set for April will be $
On customers desired resolution item # 2, unfortunately, under our terms and conditions, the minimum subscription period for new subscribers shall be one (1) year from date of the activationShould the subscriber not opt to renew before the end of a Renewal term, choose to terminate or cancel the subscription prior to the end of the Initial Period, the Subscriber shall pay an early termination fee of One Hundred Twenty Five US Dollars ($125.00)
If you have any questions or comments regarding this matter, please feel free to discuss it with me by directly responding to this e-mail or by calling my direct line as provided
Regards,
**
___________________________________________
*** ***
Global Customer Support & Supply Chain Management
ABS-CBN International
*** *** ***
*** *** CA XXXXX
Direct Line: ***
Initial Business Response /* (1000, 5, 2014/05/07) */
Dear Ms***,
We would like to thank you for spending your time to inform us that our service did not meet your expectationsWe would also like to extend our gratitude for bringing this matter to our attentionThis will help us
in providing you better service in the futureWe take our customer complaints seriously and again, we appreciate that you brought this issue to our attentionRest assured that we are seriously addressing the issues to prevent this from happening againOur aim is to regain your confidence and trust
We tried calling you earlier, however, your voice mail is fullWe would like to inform you that we have issued a refund today to your credit card amounting to $Please expect your refund within 3-days
We value our relationship and we hope that you will stay with us
If you have any questions or comments regarding this matter, please feel free to discuss it with us @ ***
Sincerely,
Customer Support Operations
***
Initial Business Response /* (1000, 5, 2015/03/10) */
Thank you for escalating this concern to usWe have checked the customers account and based on our records, customer processed her first online transaction last Feb On Feb we have requested the customer to send the following
documents: State ID, SSN Card, Latest Utility Bill and Bank statement as required by our Compliance OfficerHowever, as per customer request dated on the same date, Feb 26, she wants the transaction cancelled due to too much requirementsWe regret that customer did not find our service to her satisfaction due to the required documentsAs a highly regulated service, MyRemit ensures compliance with anti-terrorism and anti-money laundering laws as such, certain documents are required especially from first time customers to establish and confirm identity especially as this is an online transactionCustomer can however, opt to go to our nearest remittance center near her area to expedite remittance processingWe have locations all over CA (see attached)We enjoin the customer to call our MyRemit hotline at X-XXX-XXX-XXXX anytime for any inquiries or other concern
Initial Consumer Rebuttal /* (3000, 7, 2015/03/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I can't read any of the response
Final Business Response /* (4000, 9, 2015/03/18) */
The customer opted to cancel the remittance transaction which was done accordinglyCustomer can still process any future remittance with us via online or any remittance centerHowever, supporting documents may be required for compliance purposesFor any other inquiries, we enjoin the customer to call our MyRemit hotline anytime at X-XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/08/07) */
We appreciate the effort exerted in bringing this concern to our attention as it helps us improve our serviceAs an update, we have contacted *** *** last July 31st, apologized for the inconvenience and advised him that refund
for $was processed and returned back to his bank account dated July The credit should have been reflected in his bank account by this timeWe hope to be of service to *** *** for his remittance needs moving forwardFor any other inquiries, we enjoin the customer to call our customer service hotline at X-XXX-XXX-XXXX anytime
Initial Consumer Rebuttal /* (2000, 7, 2014/08/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received the remittance credit on the said dates and appreciate ABS-CBN Remittance's recognition of their shortcomings and faultsIn any regard, I will never recommend this company to anybody
Initial Business Response /* (1000, 8, 2015/07/30) */
Thank you for escalating this concern to usUpon checking our records, refund for $was already processed last July 8, to customers Mastercard ending in *** with reference # ***We enjoin the customer to call our toll free
hotline at X-XGO TFC should he need further assistance
Initial Business Response /* (1000, 5, 2014/05/16) */
We would like to thank you for taking the time to inform us that our service did not meet your expectations.
We would also like to extend our gratitude for bringing this matter to our attention. This will help us in providing
you better...
service in the future. We take our customer complaints seriously and again, we appreciate that you
brought this issue to our attention. Rest assured that we are seriously addressing the issues to prevent this from
happening again. Our aim is to regain your confidence and trust.
We tried calling you earlier, and left you message regarding your refund. We would like to inform you that we have issued a
refund last May 13 to your checking account amounting to $2,805.99. The refund should have been reflected in you account by now.
We value our relationship and we hope that you will stay with us.
If you have any questions or comments regarding this matter, please feel free to discuss it with us @ X-XXX-XXX-XXXX.
Initial Business Response /* (1000, 8, 2014/08/05) */
Dear [redacted], we have been trying to get in touch with you since last week of July but was unable to get hold of you. We would like to inform you that we have de-activated your IPTV service as you said you only wish to avail TFC...
online. Please ship back to us the IPTV unit and indicate Return Authorization # XXXXX on the package. Once we confirm receipt of the unit, we will go ahead and process any necessary refund back to your account. As for TFC online, you may go directly to www.tfc.tv and subscribe. Please call our customer service hotline at X-XXX-XXX-XXXX anytime for any other concerns.
Initial Consumer Rebuttal /* (3000, 10, 2014/08/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
many times prior to Aug 5, I have been speaking to many of their representatives from the customer service department to notify them about the situation, which is the service not fully rendered and the activation of the account by somebody else, I was told then that I supposed to have received a box, so I told them that I have never received the box, and ask if they could just switch the service to tfc for $12.95, and just refund me the rest. The communication between the company happened multiple times, and one of them I got so fed up so I ask if I can speak to the supervisor, but the supervisor refused to speak to me and just told the customer service rep to tell me that I should just pay the total amount of the service, and that's when I decided to report to Revdex.com. The calls that they mentioned on their response were calls from Aug 5th and no attempts were made between the times after my complaint and the date of the message I have received on Aug 5th. which were missed calls, which I quickly responded to as soon as I saw the message. And again I mentioned then that I have never received the box that they were talking about in the message because they ask me to return the box and to discontinue the service but had no intention nor mention of refunding the appropriate amount of Approx. $17. If they have done their investigations properly, and listened to the conversations between myself and the reps. then the message that they have left on my answering machine would have been different.
Final Business Response /* (4000, 12, 2014/08/19) */
Dear [redacted], thank you for the clarification. We do apologize for any inconvenience this has caused. Please be informed that a refund for your initial payment of $29.99 was processed today and should reflect in your Discover credit card ending in 9616 in the next couple of days. We are happy to learn that you have availed TFC.TV and we look forward to having you as a long time customer. Please feel free to get in touch with us for any other concerns via chat at tfc.tv or by calling us at X-XXX-XXX-XXXX.
Initial Business Response /* (1000, 8, 2015/01/26) */
Thank you for bringing this to our attention. Based on our records the refund for $125 was processed last Jan 4. Our customer service agent was able to inform the customer regarding the refund the following day, Jan 5. Please also, be...
informed that we have provided 2 months subscription credit to customers account as goodwill. We sincerely apologize for any inconvenience this has caused. We enjoin the customer to call our 24x7 toll free X-XXX-XXX-XXXX or e-mail at [redacted]@abs-cbni.com for any other concerns. We thank the customer for her understanding and continued patronage to TFC.