Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of full refund would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I DO DISAGREE with the wording of "has used the membership." Any service over the phone was either past the time I needed to make the reservation, hours away from the destination or as in the case of the cruise...the travel agent could not match what the certificate promisedI know of no 1st response and it was when I contacted the credit card company on Sept1st that a very quick response to my dissatisfaction came Regards, [redacted]
I or my family have now purchased Subaru vehicles from North End Subaru and any issues that have come up (never anything big, just once an accessory listed on sticker was not in car) have always been handled appropriately Never gimmicky or misleading pricing, but always feel like I got a fair price and excellent financing
Thank you for bringing this matter to our attention We did send a response to the first complaintHowever in the meantime she has been issued a full refund by the sales center While we disagree with her complaint and she has used the membershipThe sales center felt to show her we do care about our reputation they are issuing a full refund This should fully resolve this issue completely and we look forward to our account being noted as such Thank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution of full refund would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved I DO DISAGREE with the wording of "has used the membership." Any service over the phone was either past the time I needed to make the reservation, hours away from the destination or as in the case of the cruise...the travel agent could not match what the certificate promisedI know of no 1st response and it was when I contacted the credit card company on Sept1st that a very quick response to my dissatisfaction came Regards, [redacted]
I or my family have now purchased Subaru vehicles from North End Subaru and any issues that have come up (never anything big, just once an accessory listed on sticker was not in car) have always been handled appropriately Never gimmicky or misleading pricing, but always feel like I got a fair price and excellent financing
Thank you for bringing this matter to our attention We did send a response to the first complaintHowever in the meantime she has been issued a full refund by the sales center While we disagree with her complaint and she has used the membershipThe sales center felt to show her we do care about our reputation they are issuing a full refund This should fully resolve this issue completely and we look forward to our account being noted as such Thank you, [redacted]