Absolte Air Industries

AppStar Financial has reviewed this complaint as well as the
calls between the merchant and our corporate office. This review has shown that
the merchant was provided proper closing instructions on multiple occasions,
dating back to 2013 when she called in to close her son’s account and...

continuing
through this year, when she quoted part of the closing procedure to the rep she
was speaking with.  This rep was asked to
call her back and left several messages for her which were not returned.  In addition, after the initial contact,
messages left for the merchant with her staff were not returned.  AppStar aims to work with every merchant to
address their issues as they arise, but relies on the merchant responding to
our calls to do so. 
It should be noted that the merchant faxed in a statement
from her current processor showing she had paid them $208.73 on $5,115.09 in
sales volume.  To put that in
perspective, the merchant paid AppStar $256.63 on $10,472.97 in sales, almost
twice the volume.  If she had processed
that volume with her current processor, she would have paid $427.37 or 167%
more than AppStar charged.
During our one contact, the merchant stated she was
unwilling to return to AppStar as she had paid $500.00 for a terminal to the
new processor, the same model that AppStar loans to merchants.
We look forward to working with the merchant but ask that
she contact us at 858-712-0146 so that this matter can be resolved.

Per our earlier response, both accounts, [redacted]
[redacted] and [redacted] and [redacted], were submitted for closure on May 8th,
2015.  On May 7th, [redacted]
[redacted] was closed due to repeated ACH rejects and sent to collections.  This was the cause of the account being
billed an early termination fee in error. 
Once we were notified of this error, AppStar Financial
contacted the merchant, advised him to have his bank reject the ACH and let
them know that we would not contest the rejection.  This was the fastest way for us to get the
funds back to the merchant and avoided the 5 business day delay for the funds
to clear.
As a result of this error, we rushed the refund of fees
collected to date.  The fees for [redacted]
were issued via check and sent via [redacted] to the merchant.  This avoided them becoming delayed by the ACH
reject on the account and was again the fastest way to get the funds to the
merchant.
The refund for [redacted] and Paint was sent via
ACH.  Again, this was the fastest way to
get the funds to the merchant.
The refund for [redacted] was calculated as
follows:
3/15 fees             $64.79
4/15 fees             $64.39
Annual Fee         $95.00
Refund                 $224.18 check # [redacted]
 
The refund for [redacted] and [redacted] was calculated as
follows:
3/15 fees             64.79
refunded 5/15
4/15 fees             rejected
– no refund due
Annual Fee         $95.00  refunded 5/8/15
 
We’d like to apologize to the merchant for the error and
thank him for his assistance in resolving the issue.

AppStar Financial believes this issue was resolved on
October 20, 2015.  We were contacted by
[redacted] partner, in August 2015 regarding a prior processor
reimbursement (PPR).  We explained at
that time that the deal was submitted without this paperwork.  [redacted]...

submitted this on September 1, 2015
and the PPR was approved as an exception. 
The PPR was sent to [redacted] via ACH on October 20, 2015 via ACH to
account ending the [redacted] account ending in [redacted].
While AppStar Financial strives to handle all PPR’s in a timely
manner in this case the reimbursement was delayed by AppStar being a) unaware
of the offer and b) by the merchant submitting unsigned reimbursement paperwork
after the deadline for submission.  In
the end, exceptions for the late submission and the unsigned reimbursement
paperwork were made and the reimbursement was issued.
We ask that [redacted] check the October bank statement for the
account ending in [redacted] to verify that she sees the deposit.  In the event that she does not, AppStar will
request a trace on the deposit.
In regards to the savings, AppStar has only partial copies
of the October and November 2014 statements to compare to, but these show that
the merchant was paying 2.55% on average per month with the previous.  With AppStar, they are paying 2.42% based on
the October 2015 statement. 
We hope this answers [redacted] concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11529187, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi, Jackie I wanted to contact you in regard of the case ID: 11529187 I did not have a chance to respond with in the 5 days because I wanted to get some documentation for the fee that I was charge on 4/26/16 from appstar and today its the only day I have time to go to the bank.  Now I do have it on and I will forward a  copy to you.On the last message they mention 4 things  and I wanted to respond to each one.  -- 1.- They never told my that I was going to have a yearly fee in first place and on April 26 on my bank account I see I withdrawal of $ 124.75  (sorry I was not a $150 as I mention on my complain) and they did not put this information on the statement that I got from them the only reason I find out is because I went and check my bank account statement.  I will attached a copy of the bank statement.  2.-  I went and check and I did not find fees for application, programming, encryption, anuel imprinter but every month I was charge with this fees.  ACCT MNTC FEE $9.95 BTCH HDR CREDIT $5.50 PLAT BENEFITS $8.85 REG COMP FEE $3.42 NTWK FEE FOR VS $4.90 NTWK FEE FOR MC $2.90 $50K BREACH PRG $5.32 PROC FEE FOR MC $6.27 PROC FEE FOR VS $18.20 that I have no idea I was going to be charged. 3.- When the Sales man show up on my store they wanted to sign the contract without any time to check the service I had to tell them that If they did not give me at least 1 month with out cancellation fees they told me that they could not do that but at the end they end up giving me 30 day trial.( I made them write it down on the form)  I sign the contract on 12/15/15 and end up receiving the credit card reader on the 12/29/15 so I did not used it on December at all . I used the credit card reader all January everything was fine by February I have  gotten any of the statements so I called and they told me how to access the statements online went and check and find out that for the month of December I was charged $61.18 and I did not processed  any payments on December I was really Mad but then my trial period was expired  they never never told me that the trial period was extended other ways I would just cancel it the service right  then.  4.- I do have the terminal I did not wanted to send back till this its resolve. I have no intention to keep it. As soon this is resolve they will get the credit card reader. They are asking more then $600 dollars because I cancel I guess this is how they make money stilling other person's money. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]