Absolute Auto Solutions LLC

I am responding back to the complaint Id# [redacted] through email because there was not a link on the pageIn regards to the matter of the plates issue for [redacted] this gentleman he is a repeat customer that we were in contact with through the whole process of paperwork and [redacted] was given a temporary plate during the time that we were processing his permanent title and plates, there was a small delay as there was a bank lien on the title and we were waiting for a release which was out of our hands sometimes there is a delay on paperwork from banks etc but all the proper permanent title and registration is in [redacted] s name and has been taken care ofIf there are any further questions you can contact me directly at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

I am responding back to the complaint Id# *** through email because there was not a link on the pageIn regards to the matter of the plates issue for *** *** this gentleman he is a repeat customer that we were in contact with through the whole process of paperwork and **
*** was given a temporary plate during the time that we were processing his permanent title and plates, there was a small delay as there was a bank lien on the title and we were waiting for a release which was out of our hands sometimes there is a delay on paperwork from banks etc but all the proper permanent title and registration is in ** ***s name and has been taken care ofIf there are any further questions you can contact me directly at ***

Complaint: ***I am rejecting this response because:Your account of the events are not entirely trueIt is true that we purchased the vehicle as is condition and that vehicle after purchase needed several thousands of dollars of repairsThe true events are that we purchased the vehicle on May 23rd, I visited the dealership a few days priorI was told by staff that the vehicle and all the dealership vehicles are inspected by a certified mechanic for any "major mechanical issues" and that was a selling point for the salesmanI asked the salesman if I may bring the vehicle miles away to my certified mechanic for inspection and that request was deniedAfter arriving home miles from the dealership I noticed a radiator leak which I brought the vehicle to a mechanic that stated that the vehicle would need several thousand dollars of repairsI called the dealership and advised them of the findingsThe vehicle was brought to a second mechanic and they confirmed the repairs needed and the estimates was faxed to the dealershipI called the dealership several times ( to times ) and sent two emailsI never received a call from the managerSince the vehicle was not road wrothery and that the reason we bought the vehicle was to drive it! I had the vehicle repaired, because of the lack of cooperation from the dealershipIt is true that I was on vacation the first week of June, but had my cell phone and email account during that time, again I never received a call or emailAfter returning I made calls again to the dealership and againI made one final attempt to contact the manager on June or so by email and I received a call from the manager on June The manager advised that there was notinghe could do.
Regards,
*** ***

Complaint: ***I am rejecting this response because:
Your account of the events are not entirely trueIt is true that we purchased the vehicle as is condition and that vehicle after purchase needed several thousands of dollars of repairsThe true events are that we purchased the vehicle on May 23rd, I visited the dealership a few days priorI was told by staff that the vehicle and all the dealership vehicles are inspected by a certified mechanic for any "major mechanical issues" and that was a selling point for the salesmanI asked the salesman if I may bring the vehicle miles away to my certified mechanic for inspection and that request was deniedAfter arriving home miles from the dealership I noticed a radiator leak which I brought the vehicle to a mechanic that stated that the vehicle would need several thousand dollars of repairsI called the dealership and advised them of the findingsThe vehicle was brought to a second mechanic and they confirmed the repairs needed and the estimates was faxed to the dealershipI called the dealership several times ( to times ) and sent two emailsI never received a call from the managerSince the vehicle was not road wrothery and that the reason we bought the vehicle was to drive it! I had the vehicle repaired, because of the lack of cooperation from the dealershipIt is true that I was on vacation the first week of June, but had my cell phone and email account during that time, again I never received a call or emailAfter returning I made calls again to the dealership and againI made one final attempt to contact the manager on June or so by email and I received a call from the manager on June The manager advised that there was notinghe could do.
Regards,
*** ***

To whom it may concern, ** *** came into our dealership to purchase a vehicle on April 15, ** *** asked to bring it to his mechanic which is a few towns awayWe instructed *** *** our company policy"Customers can
bring there mechanic to our facility prior to purchase or arrange a Pre-purchase inspection with a repair shop of there choice within the town of long branch" He declined either option and purchased the vehicle "With No Warranty" We are a wholesale dealer without a repair facilityWe have a local mechanic who services our vehicles, as per our knowledge the vehicle showed no signs of defectsAfter purchase *** *** then called stating the vehicle was in need of repair, we asked the customer to fax over a estimate from his repair facility so that we could bring it to a mechanic we do business with to extend our cost which would have been substantially less than his estimateWe attempted to contact the customer who did not answer for a week because he was on vacation, then he returned our call and informed us the repairs were already madeI told *** *** to contact me before any future maintenance work, hoping we can save him some money

To whom it may concern, [redacted] came into our dealership to purchase a vehicle on April 15, 2015. [redacted] asked to bring it to his mechanic which is a few towns away. We instructed [redacted] our company policy. "Customers can bring there mechanic to our facility prior to purchase or arrange a...

Pre-purchase inspection with a repair shop of there choice within the town of long branch" He declined either option and purchased the vehicle "As-Is With No Warranty" We are a wholesale dealer without a repair facility. We have a local mechanic who services our vehicles, as per our knowledge the vehicle showed no signs of defects. After purchase [redacted] then called stating the vehicle was in need of repair, we asked the customer to fax over a estimate from his repair facility so that we could bring it to a mechanic we do business with to extend our cost which would have been substantially less than his estimate. We attempted to contact the customer who did not answer for a week because he was on vacation, then he returned our call and informed us the repairs were already made. I told [redacted] to contact me before any future maintenance work, hoping we can save him some money.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am responding back to the complaint Id# [redacted] through email because there was not a link on the page. In regards to the matter of the plates issue for [redacted] this gentleman he is...

a repeat customer that we were in contact with through the whole process of paperwork and [redacted] was given a temporary plate during the time that we were processing his permanent title and plates, there was a small delay as there was a bank lien on the title and we were waiting for a release which was out of our hands sometimes there is a delay on paperwork from banks etc but all the proper permanent title and registration is in [redacted]s  name and has been taken care of. If there are any further questions you can contact me directly at [redacted]