Absolute Bird Control Inc

In regard to complaint #[redacted] by [redacted] for our company Absolute Bird Control, this has been adequately handled with this customer.  She was given a full refund and our apology for the way this...

was handled.  She stated she was satisfied and would order from Absolute Bird Control in the future if the need arose.
 
Sincerely,
 
[redacted]
Owner

Review: I ordered a sparrow trap four weeks ago on a Sunday then immediately emailed the company and cancelled the order. I received an email verifying my order, again I responded to email stating I had cancelled my order. I received the trap. I called to find out WHY I got the trap. The gentleman said the emails go to a different place then the products and I should have called as well. He also said I could return the product but "I would be PAYING for the return postage AND a 15% restocking fee. I asked why I should pay for both the postage and restocking fee being the trap was sent due to an error by Absolute Bird Control. He said that was their policy. I ask for a discount on the product instead. The gentleman said he would need to get back with me that day or the next working day which was a Monday. I got NO call. My husband called and got the same response. My husband called a third time and again was told they would call us back but they didn't. Finally I emailed this company a third time to try to get a response about the discount. I have not heard from them and it has been two more weeks.

Product_Or_Service: Sparrow trap

Order_Number: #107902784Desired Settlement: See Complaint Text

Business

Response:

In regard to complaint #[redacted] by [redacted] for our company Absolute Bird Control, this has been adequately handled with this customer. She was given a full refund and our apology for the way this was handled. She stated she was satisfied and would order from Absolute Bird Control in the future if the need arose.

Sincerely,

Owner