Absolute Car Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Please see attached email documentation regarding conversation between myself, and the Sales Representative for Clear Blue Solutions, [redacted] Additionally, I would like to point out the inconsistencies with the business's response--as seen below: I first contacted my Sales Representative from Clear Blue Solutions, LLC, [redacted] (Please see Attchment email for reference) I asked him to clarify the rates that were supposed to have been given to us according to his conversation, which was inconsistent with the information provided to me in the first email As of [redacted] , I still had not received any type of documentation to sign, which means that my CONTRACT should not have began until receipt of those documents Additionally, I never received information back from him in clarification of pricing, etc When I called to cancel on [redacted] , I was told I was too late and I missed the 3-day cutoff because the paperwork was SENT to me on [redacted] And clearly, you can see from the messages that as of [redacted] , I still had not received anything to sign contract-wise I then contacted [redacted] on [redacted] , requesting him to send someone out to show us how to work the filtration system, because he nor the installers did not explain anything on how to change the salt or restart the machine when purchased I also at that time requested copied of everything I signed for day of purchase, and was not provided that information I called [redacted] on [redacted] , and never received a phone call or email back with supporting documentation for the purchase of the filtration system I then reached out [redacted] to both [redacted] (lender) and the Clear Blue Solutions manager/owner, requesting AGAIN to be sent my contract information, wanted to get rid of the filtration system and was told I couldn't, and was told someone would be contacting me to schedule a water test and information would be sent to me for the [redacted] website It is now [redacted] , and I still have not received any documentation in the mail, and I had also requested the documents to be emailed to me, which I have not received eitherClear Blue Solutions, LLC, is incorrect in stating that I received any information regarding my contract, because I still TO THIS DAY do not have a copy It is very simple to scan and email, so I am not quite sure why this has become so difficult to provide, other than the complete incompetence of the Business and the Lender I stated to the Clear Blue representative whom I spoke with on [redacted] that from [redacted] to Present, there was no apparent change in the water of my house, that I was still using soaps, shampoos, etcpurchased from stores rather that the [redacted] , because the trial package that was provided by [redacted] on [redacted] was ineffective after a month, and there were no changes to the quality of water, "softer clothing"--which they EXPLICITLY stated would happen, and the all around "better health of my home" I indicated that I already spoke to the Finance company and was told that I needed to reach out to the Business to discuss sell-back of the product, and the Business told me that it was between myself and the Finance company, and there was nothing he could do about it, but he could come check my water I contacted the Business at 9:30am, and did not receive a phone call from his representative until 1:30p, so the statement of immediately contacting me is also completely false I spoke with the representative, asking him if he was also a sales representative that could bring a copy of blank paperwork so I could read what I signed and at least have SOME type of documentation, as again-- NOTHING has been provided to me, and if he could show me how to work the machine The representative told me he was only going to come out to test the water and couldn't do anything else An appointment was NOT scheduled, and I am still left with the same problem as before: no documents, no assistance, no informationI question the reputability of Clear Blue Solutions, LLC., for the following reasons: Clear Blue Solutions website ( [redacted] )-- "Show you endless benefits of clean water by conducting proven tests right at your kitchen sink"; the ONLY test that was run at my house was for Chlorine level, as [redacted] was too concerned about taking pictures of my dog to fully explain the process or product he was selling "In no time you will Taste, See, and Feel the dynamic value ...without affecting your monthly budget, WE GURANTEE IT ;)"-- this is also false, as my monthly budget has increased by paying the finance company for a product that has provided no benefit to me or my family If this was a reputable company, there would be reviews, which are not available on their website or any other review board as of [redacted] , and they would also be accredited by the Revdex.com, of which they are CLEARLY not In addition to the falsification and lack of substantial facts, how is a company reputable when their rebuttal contains grammatical and simple punctuation errors? Reputable companies are established with reviews, word of mouth, and I HIGHLY doubt there have been NO complaints since *** In addition to this nightmare, when reviewing the Finance statement, I have two options listed: "pay my minimum (of $50) and the product will be paid off in years" OR "pay $160/month and pay it off in years" According to conversations with the Finance company which apparently is stated in documents, the TOTAL amount of the system was $5000, and Year I would be paying $50/mo, and years 2-I would be paying $75/mo This clarification has also yet to be provided to me as well I am not expecting a refund of the money I have already paid, but I am expecting a removal of this system, and have the remaining balance of this loan be rectified and reconciled so that I am no longer obligated and responsible, without damage to my credit scoreMESSAGE FROM BUSINESS:Hello, (1) [redacted] first contacted us on [redacted] She claimed she had a problem on the very same day she purchased the system in her Revdex.com complaint which is simply a lie How can one have a problem and not express themselves from the beginning but do it months later Im sorry but non of us at Clear Blue are psychic and dont know of a so called problem unless we are notified of one [redacted] never called us about anything until now We contacted the lender like she asked us and asked them to send her the copies of her paperwork ( the same copy she received initially months ago) which they did (2) She claimed her water was not good(without specifying a reason) while speaking with me this past [redacted] so I got a rep to immediately call her to schedule a time for a water checkback She immediately told the rep instead of come to re test her water, she wanted a copy of her paperwork She also specified in her complaint that she doesnt want us or any of our affiliates to contact her Her year soap membership was also at her disposal from day which she claims that she never used because she didnt know how etc We get calls on occasion from people asking for basic help with their soap membership, how much salt to add to their system, these do happen its normal(3) We are a reputable company with lots of integrity and have been helping people to clean up their water since Jan of [redacted] and have not received a single since that time which clearly shows we are doing something right Not to mention we have hundreds of happy clients that praise us for what we do I understand that when you work with the general public you wont be able to make everyone happy no matter how hard you try We will not issue any type of refund to this customer since we have absolutely nothing wrong and treated her with the most respect like we do for all our clients Thank you Regards,