Absolute Carpet and Upholstery Cleaners

I stand behind my company and my work 100%My ratings and reviews with homeadvisor speak for themselvesEven with Mrs [redacted] ' complaint and review, I'm still a on a five star scaleI have a day guarantee on any work that I do, so if Miss [redacted] can complain to the Revdex.com before even so much as giving me a call to rectify the situation speaks volumesI cleaned two areas for $which is my minimum charge for Miss [redacted] I cleaned her hallway free of chargeShe wanted to exchange a bedroom for staircase but there's a dollar difference and that's where the problem beganI still cleaned half of her staircase free of chargeIf a customer walks on wet carpet that has just been cleaned- after being instructed not to and then compounds the situation by rubbing on it with a used towel, then they are not going to be happy with the outcomeI don't have to have an address on my business card, or invoice because my work is done on siteI have a phone number, I have a email address, and better yet you can check my references and reviews any time with homeadvisorI've been cleaning carpet for years and I have been a business owner for years- which ironically is how long in between carpet cleanings for Mrs [redacted] To add to the reference of my character, quality of service, and performance, the last reviews I received after Mrs [redacted] were both five star ratingsI've already talked to [redacted] so if anybody has any questions for me feel free to contact me

I stand behind my company and my work 100%. My ratings and reviews with homeadvisor speak for themselves. Even with Mrs [redacted]' complaint and review, I'm still a 4.6 on a five star scale. I have a 14...

day guarantee on any work that I do, so if Miss [redacted] can complain to the Revdex.com before even so much as giving me a call to rectify the situation speaks volumes. I cleaned two areas for $85 which is my minimum charge for Miss [redacted]. I cleaned her hallway free of charge. She wanted to exchange a bedroom for staircase but there's a 25 dollar difference and that's where the problem began. I still cleaned half of her staircase free of charge. If a customer walks on wet carpet that has just been cleaned- after being instructed not to and then compounds the situation by rubbing on it with a used towel, then they are not going to be happy with the outcome. I don't have to have an address on my business card, or invoice because my work is done on site. I have a phone number, I have a email address, and better yet you can check my references and reviews any time with homeadvisor. I've been cleaning carpet for 15 years and I have been a business owner for 8 years- which ironically is how long in between carpet cleanings for Mrs. [redacted]. To add to the reference of my character, quality of service, and performance, the last 2 reviews I received after Mrs [redacted] were both five star ratings. I've already talked to [redacted] so if anybody has any questions for me feel free to contact me.

Review: I called Home Advisor for a referral for a carpet cleaning company. They suggested that I use Absolute Carpet and Upholstery Cleaners. I called Absolute and made an appointement for Thursday, Jan 29, 2015. Absolute never showed up so I called Home Advisor and they left a message with Absolute. Absolute then called me back and told me that I was on the schedule for Friday. To which I replied, there is no way I would make the appointment for Friday because my husband works from home on Fridays and the carpet cleaning would be a distraction. (In my heart I knew Absolute had written my appointment down on the wrong day, but I wanted to give them the benefit of the doubt.) I rescheduled for today, Tuesday, February 3, 2015 at 11 am. Absolute called this morning and said they would be 20 minutes late, and asked me again for my address (provided twice on previous calls). Terrence of Absolute arrived around 11:30am. When he arrived, he asked me what he quoted me. I told him $85. His actual quote was two rooms and a hallway for $85.00. I aksed Terrance if instead of a second room, if he waould do the stairs. He agreed, but he only cleaned 5 stairs and one riser, not the entire stairwell. When terrance finished the carpet cleaning I noticed some areas that were still grey and I brought this up. Terrance told me these areas were still grey due to "wear" and insisted that the carpet was clean. He left and I got a white (like a sheet of paper) terry towel and rubbed the still moist areas I was not happy with. The towel turned dark grey when I rubbed the specified areas. If the carpet was clean as Terrance had calimed, there would have been no dirt on the towel. I contacted Home Advisor and informed them that I was not happy with the carpet cleaning or their referral. Absolute Carpet Cleaning and Upholstery did not have their address listed on their business card or their invoice so I had to call Home Advisor back to find out what it was. I did not find this acceptable either.Desired Settlement: I would like a complete refund by Absolute of the $85.00 I spent to get the carpet cleaned returned by mail. I do not wish to do business with Home Advisor or Absolute ever again. Please put them both on a 5 year probation and remove ability to use Revdex.com as a reference.(Shocker - the invoice has no invoice number on it either!)

Business

Response:

I stand behind my company and my work 100%. My ratings and reviews with homeadvisor speak for themselves. Even with Mrs [redacted]' complaint and review, I'm still a 4.6 on a five star scale. I have a 14 day guarantee on any work that I do, so if Miss [redacted] can complain to the Revdex.com before even so much as giving me a call to rectify the situation speaks volumes. I cleaned two areas for $85 which is my minimum charge for Miss [redacted]. I cleaned her hallway free of charge. She wanted to exchange a bedroom for staircase but there's a 25 dollar difference and that's where the problem began. I still cleaned half of her staircase free of charge. If a customer walks on wet carpet that has just been cleaned- after being instructed not to and then compounds the situation by rubbing on it with a used towel, then they are not going to be happy with the outcome. I don't have to have an address on my business card, or invoice because my work is done on site. I have a phone number, I have a email address, and better yet you can check my references and reviews any time with homeadvisor. I've been cleaning carpet for 15 years and I have been a business owner for 8 years- which ironically is how long in between carpet cleanings for Mrs. [redacted]. To add to the reference of my character, quality of service, and performance, the last 2 reviews I received after Mrs [redacted] were both five star ratings. I've already talked to [redacted] so if anybody has any questions for me feel free to contact me.