Absolute Carpet Care Inc

It is extremely
unfortunate that this event has been brought to the attention of the B.B.B. We
don’t see the need for the B.B.B.’s involvement as this forum seems out of place
and unnecessary
for the situation at hand. However, we are happy to have the
opportunity to comment.
The B.B.Bis an
organization that should be used to protect all consumers against companies
performing in unethical, dishonest and misleading acts and activities. This is
NOT Absolute Carpet Care!! We have been in business since and pride
ourselves on our exemplary reputation and our high level of customer service.
We have NEVER had a complaint filed against us in the years we have been in
business. While we understand the client’s concerns the day we provided
service, the event was actually very minor and was easily correctable by opening
the windows temporarily to “air the home out”. We spoke with the client on
several occasions expressing our deepest apologies
Our cleaning truck
was parked near the garage during cleaning. It is assumed that our cleaning
machine’s exhaust inadvertently blew into the garage and subsequently into the
house. If this was the cause of the detector activating, it was not done
intentionally and was not even known to be an issue while we were at the
client’s home. In fact, the Carbon Monoxide detector didn’t go off while we
were there cleaning. It happened after we left. We will go so far as to say
that it is not out of the realm of possibility that something could have
happened after we left the client’s residence, leaving us completely
un-responsible for the detector’s activity.
However, when we
received the call from the client regarding the occurring events, we were happy
to oblige and immediately sent our technicians back to the residence to inspect
things and while there they fully cooperated with the fire department.
This was an isolated
and unintended event and it occurred without all parties involved “in the
know”.
In response to the
client’s desire for “compensation”… There are several reasons for refusing to
do so
1.
The client agreed to
pay the amount on our invoice for services rendered per our signed contract.
Those services were in fact performed
2.
The client already
received a discount of $
3.
The client was asking
for the services to be rendered at no charge due to the issue with the carbon
monoxide detector. We found this request to be unreasonable. What we did see
reasonable was working with the client to find out how to ensure things were
“safe” for her as this clearly should have been the main concern.
Had this event
occurred due to something done with bad intent or negligence we likely would
have been more willing to provide additional discounts. We would also add that
the contentious nature and demeanor of the client with separate employees in
our office made a “win-win” outcome very challenging and
unattractive
Finally, to the
B.B.B., we would like to add that we have advised all of our cleaning
technicians on the events that took place and asked them all to take a proactive
approach in the future by parking as far away from the home as possible and to
go so far as to take the direction of the wind into account when parking, all to
avoid a similar situation in the future
Please call us for
additional information if needed. We can be reached at ###-###-#### between the
hours of 8:and 5:00. We wish our previous client the best moving forward and
apologize to all parties (especially the B.B.B.) for the time involved in
this
Thank
you!
Customer Support and
Client Retention
Absolute Carpet Care,
Inc###-###-####

It is extremely
unfortunate that this event has been brought to the attention of the B.B.B.  We
don’t see the need for the B.B.B.’s involvement as this forum seems out of place
and unnecessary for the situation at hand.  However, we are happy to have the
opportunity to...

comment. 
The B.B.B. is an
organization that should be used to protect all consumers against companies
performing in unethical, dishonest and misleading acts and activities.  This is
NOT Absolute Carpet Care!!  We have been in business since 1987 and pride
ourselves on our exemplary reputation and our high level of customer service. 
We have NEVER had a complaint filed against us in the 28 years we have been in
business.  While we understand the client’s concerns the day we provided
service, the event was actually very minor and was easily correctable by opening
the windows temporarily to “air the home out”.  We spoke with the client on
several occasions expressing our deepest apologies.   
Our cleaning truck
was parked near the garage during cleaning.  It is assumed that our cleaning
machine’s exhaust inadvertently blew into the garage and subsequently into the
house.  If this was the cause of the detector activating, it was not done
intentionally and was not even known to be an issue while we were at the
client’s home.  In fact, the Carbon Monoxide detector didn’t go off while we
were there cleaning.  It happened after we left.  We will go so far as to say
that it is not out of the realm of possibility that something could have
happened after we left the client’s residence, leaving us completely
un-responsible for the detector’s activity. 
However, when we
received the call from the client regarding the occurring events, we were happy
to oblige and immediately sent our technicians back to the residence to inspect
things and while there they fully cooperated with the fire department. 
This was an isolated
and unintended event and it occurred without all parties involved “in the
know”. 
In response to the
client’s desire for “compensation”…  There are several reasons for refusing to
do so.
1.    
The client agreed to
pay the amount on our invoice for services rendered per our signed contract. 
Those services were in fact performed.
2.    
The client already
received a discount of $87.21.
3.    
The client was asking
for the services to be rendered at no charge due to the issue with the carbon
monoxide detector.  We found this request to be unreasonable.  What we did see
reasonable was working with the client to find out how to ensure things were
“safe” for her as this clearly should have been the main concern. 
Had this event
occurred due to something done with bad intent or negligence we likely would
have been more willing to provide additional discounts.  We would also add that
the contentious nature and demeanor of the client with 3 separate employees in
our office made a “win-win” outcome very challenging and
unattractive.
Finally, to the
B.B.B., we would like to add that we have advised all of our cleaning
technicians on the events that took place and asked them all to take a proactive
approach in the future by parking as far away from the home as possible and to
go so far as to take the direction of the wind into account when parking, all to
avoid a similar situation in the future.   
Please call us for
additional information if needed.  We can be reached at ###-###-#### between the
hours of 8:00 and 5:00.  We wish our previous client the best moving forward and
apologize to all parties (especially the B.B.B.) for the time involved in
this.
 
Thank
you!
Customer Support and
Client Retention
Absolute Carpet Care,
Inc.###-###-####