Absolute Complete Services

Review: By [redacted]. from [redacted], PA on November 9, 2013I kept calling and calling, finally I got a phone call back from [redacted] the owner. he said that I was scheduled that day and I would get a phone call in 30 minutes to tell me when the installers were coming. I also have has warranty co. And will report them. They showed up after I left work at 10:30 am at 6:30 pm. They pulled up in a [redacted] rent a truck. They took 5 hours to complete the job after 2 runs to [redacted] because they burned 2 valves up with the welding. The owner showed up to take a check and run. Left the guys there to finish the job. the job was finished but They took my old hot water tank up, after I said ''it's unprotected from the bottom in case there is residual water. They proceeded up the steps assuring me that there would be no leak...it leaked rusty water all over the carpeted steps and pergo floor and they broke a lawn light fixture. Unprofessional . So I called the owner no return call. So I called the warranty co and he answered for them. He finally called me back upset that I called the warranty co. Instead of apologizing for the mistakes! I asked for his insurance so I could at least get the carpet cleaned.he stated '' I don't have insurance'' I said has warranty says you do. He shut up and said he would send me via email 2 coupons for 125.00... Never showed up. He won't answer my calls on his business no or his personal cell.. Babb and warranty co. Are next on Monday .. Stay away!Desired Settlement: He promised 2 coupons for service on water heater. Or pay for new carpet on stairs. He will not return my wife or my phone calls there is no emailed coupons like promised.

Business

Response:

Absolute Complete Services has already agreed with warranty company to providing the customer with 2 coupons (worth $125.00 each for [redacted]). Can you reopen the claim so we can provide our response to the customer. Any questions please contact [redacted] @ ###-###-####.

[redacted], Absolute Complete Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: [redacted] won't answer his phone and he promised a month ago he would send 2 service coupons to my email address r[redacted] which I provided for him. Warranty company does not know about agreement

Regards,

Review: I Had a leaking water heater that needed repairer or replaced. I have a home warranty ([redacted]) and they recommended Absolute Complete Services. On 11/22/2013 I met with the owner [redacted] and one of his repair men. They assessed the problem and gave me an estamit on out of pocket cost that would not be covered by my home warranty($368.00). They were to return on Monday Nov 25 at 4:00p.m. to replace my old water heater. [redacted] called at 3:30p.m. to reschedule for Tuesday Nov 26 at 4:00p.m. Two repairmen came they were not experienced and poor workmanship. They could not solder pipe joints correctly compression fittings were put on to tight and crossthread water was leaking everywhare. We had to go to [redacted]'s to get more compression fittings and other parts they did not have. At 11:30p.m. that night when all the work was done we noticed water leaking from the over-flow valve section of the heater. The new hot water heater was defective. With the authrorization from [redacted] they ([redacted] )would get a new water heater and install it on Wednesday 11/27/2013. Again they showed up at 4:00p.m. with a new hot water heater. With a few trial and errors This installation was just as the first it took them 41/2 hours. About an hour after they had gone I went to the basement ant there was water all over the floor and on the ceiling the solder joints did not hold and were leaking. I shut off my water and called [redacted] and Absolute services many times and left countless messages and text to have the repairmen return and fix the problem. No answer and no reply to my text messagees. I called [redacted] and informed them of the situation. They tried unsucessfully to get in touch with Absolute Complete Services and/or [redacted] did file an emergency service claim. The Compant they provided Emergency Maintenance Co. would not be able to dispatch a tech until 11/27/13 Thanksgiving Day between 1:00p.m. and 5:p.m. I could not use my water I neesed service immedately. I found a local Plumbing Co that would provide emergency service that night. I had to pay a service charge of $150.00. It is now 12/3/2013 and I still have not heard from Absolute Complete Services or [redacted]. I have not recieved an invoice for the installation.Desired Settlement: First, I want an invoice for the work performed and amount paid for 11/25/13 and 11/26/13.

Second, I would like to be compensated from Absloute Complete Services or [redacted] for lost time from work. On 11/27/13 Wednesday the second day Absolute services had to come out I had to use an unscheduled vacation day. It is my company's policy to be paid for the Thanksgiving Holiday you must work the day before and the day after said holiday. Since I had to call out of work for the day 11/27/13 I was not paid for the holiday which amounted to about $182.00 I am also seeking compensation for lost over-time pay that I could have earned on 11/26 and 11/27 totaling 271.56.

I would also like an apology from Absolute Complete Services

Business

Response:

Revdex.com in reference [redacted] Absolute will complete the response to the complaint no later than 5:00 PM 12/18/2013. We will need a copy of the other service companies invoice so we can appropriately respond to complaint.

Telephone lines will be down until noon on 12/18/2013.

[redacted], Absolute CPS

Business

Response:

Absolute Complete Plumbing Services

2779 Lincoln Highway, Suite 229

Philadelphia, PA 19053

To: Revdex.com

Attn: [redacted]

Philadelphia, PA

Subject: Response to complaint # [redacted]

The purpose of this response it to

clarify the events concerning **. [redacted] hot water heater claim with

[redacted].

Our initial response to **. [redacted] home

warranty claim was on 11/22/2013 between 4-6pm and we were being flexible with

his work schedule. This was second opinion claim because the customer did not

non-covered pricing from the previous company that was there. Their non-covered

charge where in-excess of $1100 and we were able reduce the non-covered charges

to $368.00 but customer would be responsible for disposal of the hot water

heater. The hot water heater needed to be replaced and customer had to agree to

non-covered charges or he would have cash-out per [redacted] protocol for installing the new unit.

On 11/25/2013 the unit was not available

for pickup until 11/26/2013 due to unit availablility. Absolute CPS been trying

all day up to 3pm to gain access to the hot water heater. The protocol for

picking up a new unit is 48 business day hours which would place pickup date of

11/26/2013. We advise **. [redacted] approximately 3pm that unit was not available

until 11/26/2013. On Friday 11/22/2013 he was advised to go to work and we

would call him on availability of the heater. If he stayed home on 11/25/2013

that was his choice.

On 11/26/2013 used the same protocol to

call 30 minutes prior to coming to install the hot water heater. Absolute called

**. [redacted] that hot water heater came in and he advise us that he available

after 4pm. The hot water heater that we installed had a manufacture defect with

the seal at the T&P valve that was leaking. We cannot be responsible for

manufacture defect in the hot water heater. We advised the **. [redacted] that we will

pick-up another heater on 11/27/2013 and reinstall the new hot water heater.

On 11/27/2013 we returned to install the

second hot water heater and we meet him after 4pm on 11/27/2013. After

installing the hot water heater we stayed and made sure there was no leaks and

customer talked to absolute owner on phone he stated that the heater was not

leaking and installation was completed. We also advise the customer that he had

borderline pressure issue but **. [redacted] refused to address the pressure issue

at all.

The missing of any work, was at the descretion

of the customer. We advised the customer that he could go to work and we would

call him 30 minutes prior to arrival. We followed the Bradford White’s protocol

for replacing a manufacture unit and the customer stated that he understood.

Concerning the non-covered charges in

the amount of $368 for code violations and modifications to put the unit was

agreed to with [redacted] by the customer. This was recorded that

he did agree. We did not charge him anything for the non-covered charges during

installation of the second tank.

The customer did call on 11/28/2013 on

Thanksgiven day but the all technicians were unavailable to Monday 12/02/2013.

That’s why the owner talked to **. [redacted] on 11/27/2013 to confirm the completeness

of the repair. Customer did advise us

that there were no leaks and unit was working within limits of the unit. Since

the customer called [redacted] and they did not given outside

authorization the customer is responsible for any and all charges for his

company to do the repair. However, he was advised the by Home Security of

America that Absolute would return on Monday.

We cannot be responsible for any missed

work whether its overtime or standard time because the customer was advised to

go to work. His contract with [redacted] states that he must be

available during normal working hours. If he provides a detailed invoice from

his plumbing company that indicates diagnosis and what parts were used and how

much labor was required we would consider refund based on home depot on parts

pricing and emergency labor cost we would charge through [redacted]. I have already requested this detailed invoice but no invoice has been

email to [email protected]

Any questions please contact us at [redacted].

[redacted], Absolute Complete Plumbing Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: First; On 11/26/2013 at about 11:00pm I spoke with [redacted] concerning the defective water heater that was just installed. He stated before the heater could be replaced he would have to come out to acses th defect (Bradford White Protocol). We set a time for Wednesday 11/27/2013 between 6:00am and 6:30am. He arrived at 7:30am. He checked the defective heater and indicated to me he would try to have the new heater by 11:00am or 12:00pm noon if I did not hear from him concerning time of installation I was to call him. I called him, no answer I left a message. [redacted] did not advise me to "go to work and we would call him 30 minutes prior to arrival" nor did he tell me they would return to reinstall the heater after 4:30pm. I had to call off from work on 11/27/2013 because my regular 8 hour work schedule is from 7:00am to 3:30pm. At 7:30am I was already late for work and I had know way of knowing what time of the day when [redacted] or one of his technicians were going to call with an ETA to reinstall the hot water heater.

I feel Absolute is responsible for my missed time from work on 11/27/2013 for the reasons I stated above. Also, I should be compensated for my Holiday pay 11/28/2013 I did not get due to missing work on 11/27/2013. Total amount: 363.00

Second; I do have an issue with [redacted] stateing that I did not call absolute until 11/28/2013. On 11/27/2013 at about 9:30pm I did speak with [redacted] after installation of the second hot water heater. At the time there were no leaks. As I stated in my complaint about a hour later 10:30pm water was leaking out of the new solder joints in the hot water pipe coming from the hot water heater. I called Absolute repeatadly to inform them of the situation and to have one of there technicians come back to repair the leak. No answer to any of my phone calls or return calls to the messages I left. I called [redacted] to inform them about my problem and to see if they could get in touch with Absloute and/or [redacted] also could not get in contact Absloute. I needed service that night or first thing in the morning. [redacted] did open an emergency service order for me. Unfortunately, the company Emergency Maintenance Co. was not available until 11/28/2013 between 1:00pm and 5:00pm.

I would like a refund for having to call a local plumbing co for emergency service. Amount $150.00

Regards,

Business

Response:

Absolute Complete Plumbing Services

333 Continental Drive

Newark, Delaware 19713

To: Revdex.com

Philadelphia, PA

Subject: Response to complaint # [redacted]

(The Response to Rejection)

The purpose of this response is to

respond to **. [redacted] rejection. We advised the customer that he is required the

follow the protocol set forth by [redacted].

[redacted] did provide

another vendor that could assisted him on 11/28/2013 between 1:00 – 5:00 pm but

**. [redacted] refused. [redacted] did not authorize him outside

authorization so he should bear these costs because he did not follow the

warranty protocols in reference to recalls under his contract with [redacted].

Any missed work is **. [redacted] responsibility due to making a decision to stay home when we advised him to go

to work and would give 30 minutes advance notice before our arrival. The process to get hot water heaters when the warranty

company is paying for these is usually a 48 hour process, but we were able to

get it after 4:00 pm on the following day. We cannot be responsible for lost

wages when **. [redacted] controlled whether he went to work. We controlled getting

the second heater within 24 hours when it is usually a 48 hour process.

When we installed the second unit for

the customer we did not charge him any additional charges for additional

fittings and labor that were required as customer service discount. He is also

not stating that he was given discounted pricing on the non-covered charges and

additional discount he was given from $95 to $50 on the final payment for his

inconvenice.

In reference to emergency service call

that was not authorized by [redacted]. In the initial response we stated we needed a

copy of invoice with broken down cost for the parts and labor:

”If he provides a detailed invoice from

his plumbing company that indicates diagnosis and what parts were used and how

much labor was required we would consider refund based on home depot on parts

pricing and emergency labor cost we would charge through [redacted].” (Initial Response Letter #[redacted]).

Till this response it has not been

provided by **. [redacted].

[redacted], Absolute Complete Plumbing

Services

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I do not agree with what Absolute Complete Services is saying. They know what kind of fly buy night company they are and I would never recommend then to anyone. But what I will do is notify home warrantty companies to do a thourough background check and screening of Absolute Complete services. I have read other complaints about Absolute by other people on the Revdex.com web site and there experiences were very simular to whai I went through. I would not recommend Absolute Complete Services to anyone. One thing Absolute can do for me is send me an invoice for the hot water heater installation on 11/26/2013 and 11/27/2013.

Regards,