Absolute Delivery, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First of all, this statement is not correct, "... once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $200..."The $200 charge was determined right away when the truck driver picked up my car from my friend's house where I left it.The email they sent me (attached) shows that the price was already negotiated for $2,137.25 which included $200 additional charge (not $500). And, this email was sent on January 9th. My car was picked up on January 8th late afternoon.The reason why they charged $200 initially (not $500) is probably because I wasn't aware of that the car wouldn't start on that day, because it was working just fine!So, the bottom line is that both the transporter and I didn't know that my car would work again once the weather warms up when we negotiated the additional charge of $200. And, the most mysterious thing is that the car has been working fine in Winnipeg. In January/February, Winnipeg gets down to -20 degree. And, my car just works fine. So, it doesn't really make sense that my car didn't start because of the cold weather.I have my own theory why my car didn't start on that day, and here are the facts:1. My friend was there when my car was picked up, because I was already in Winnipeg. And, my friend is a doctor, so he doesn't know anything about cars.2. The truck driver strongly suggested that I allow him to take my car to the auto repair shop which is owned by his friend. He assured me that his friend will be able to fix it.3. Typically, in this type of situation, it is very probable that the truck driver receives commission from the repair shop.4. The truck driver opened the hood to try to jump it. If he did something else, my friend wouldn't know it.5. The truck driver is very knowledgeable about cars, so he could've easily set up my car not to start when my friend tried. Of course, I cannot prove this theory, so I won't sue them.However, I demand that they make a partial refund of the $200 which was charged for non-working condition, because at least, my car "restarted working" on the way.]
Regards,
[redacted]

Case ID #[redacted]TOTAL NUMBER OF PAGES INCLUDING THIS PAGE -4:Dear [redacted]I am in receipt of your letter for the above complaint dated 03/6/15 and respond as follows.Mr. [redacted] scheduled the shipment of his 2012 Hyundai Elantra from New York, NY to the bonded warehouse in Winnipeg, MB...

Canada.When we arrived to load the vehicle it was not in rwming condition and therefore we incurred additional costs involved in moving this vehicle.As you can see by Mr. **'s own assertion  he confirms that the vehicle would not start and was rendered in operable.PAGE 01/0In our transport agreement signed  for  by Mr. ** clause 14. states that aU vehicles tendered for transportation and  was not previously disclosed  as inoperable will be subject to a minimum additional charge of $500.00. A copy of the signed  document is attached.In Mr. **'s case while in transit and once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $200.00 for the initial additional expense incurred with the pick up of the vehicle.In lieu of all the above we are denying Mr. **'s partial refund request and are closing this inquiry in our system.Sincerely,[redacted]General Manager.

Dear [redacted], I am in receipt of your letter for the above complaint dated 03/23/15 and respond asfollows. I have read what the client said in his letter and our position in this matter remains thesame. The non-running fee is covered in transport agreement as laid out below.In our transport agreement signed for by Mr. ** clause 14. states that all vehiclestendered for transportation and was not previously disclosed as inoperable wiD besubject to a minimum additional charge of $500.00. A copy of the signed documentis attached. In lieu of the above we are denying Mr. **'s partial refund request and are closing thisinquiry in our system.