Case ID # [redacted] TOTAL NUMBER OF PAGES INCLUDING THIS PAGE -4:Dear [redacted] I am in receipt of your letter for the above complaint dated 03/6/and respond as follows.Mr [redacted] scheduled the shipment of his Hyundai Elantra from New York, NY to the bonded warehouse in Winnipeg, MB Canada.When we arrived to load the vehicle it was not in rwming condition and therefore we incurred additional costs involved in moving this vehicle.As you can see by Mr**'s own assertion he confirms that the vehicle would not start and was rendered in operable.PAGE 01/0In our transport agreement signed for by Mr [redacted] clause states that aU vehicles tendered for transportation and was not previously disclosed as inoperable will be subject to a minimum additional charge of $A copy of the signed document is attached.In Mr**'s case while in transit and once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $for the initial additional expense incurred with the pick up of the vehicle.In lieu of all the above we are denying Mr**'s partial refund request and are closing this inquiry in our system.Sincerely, [redacted] General Manager
Case ID # [redacted] TOTAL NUMBER OF PAGES INCLUDING THIS PAGE -4:Dear [redacted] I am in receipt of your letter for the above complaint dated 03/6/and respond as follows.Mr [redacted] scheduled the shipment of his Hyundai Elantra from New York, NY to the bonded warehouse in Winnipeg, MB Canada.When we arrived to load the vehicle it was not in rwming condition and therefore we incurred additional costs involved in moving this vehicle.As you can see by Mr**'s own assertion he confirms that the vehicle would not start and was rendered in operable.PAGE 01/0In our transport agreement signed for by Mr [redacted] clause states that aU vehicles tendered for transportation and was not previously disclosed as inoperable will be subject to a minimum additional charge of $A copy of the signed document is attached.In Mr**'s case while in transit and once the vehicle got to warmer temperatures the vehicle did start and for that reason we only charged him $for the initial additional expense incurred with the pick up of the vehicle.In lieu of all the above we are denying Mr**'s partial refund request and are closing this inquiry in our system.Sincerely, [redacted] General Manager