Absolute Fencing Gear Inc

At Absolute Fencing Gear we truly pride ourselves on customer service and will do our upmost in providing exceptional help to our customers who supported us and built this company to where it is nowUnfortunately some issues arise because of sizing guidelines if not used appropriately
In this case our sizing chart is a very useful tool in helping customer’s with an approximate number in finding the right sizeThe issue at hand with this case in question is that, this was an international order where the complainant had a Jacket that was using a size with European measurements (Centimeters) and the product that he was purchasing was in America using American measurements (Inches)According to our sizing chart, this would have worked if the complainant was comparing European size to a European sizeIn this case the American sized Lame should have been converted to a European size and our website we do provide this help to all using our sizing chart, and then he wouldn’t have had this problemEven at this point at Absolute Fencing Gear would have been happy to exchange the Lame but the problem at hand was that he had stenciled his name on the back of the LameFrom our website you can’t order stenciling because there is a warning that we have to give to each and every customer and that is, in order to put any name on the back of a jacket or lame the customer has to be 100% positive of the size they are ordering because once we stencil it we can’t take it back because of the requested alteration we can’t resell as new anymore because of the printed name on itWhen the complainant received that warning he stated that he was 100% positive of the size, not thinking about the different sizes from state to stateOn our website we give the warning on our sizing chart,” Please use the sizing details below as a guideThese measurements are just estimates and not guaranteed.” Also with that, we have help for the different countries for the United States, Europe, and the United KingdomWe at Absolute Fencing Gear are sorry for the dissatisfaction of this customer and in the future we will try to ascertain more information from the customer to elevate situations like thisBest Regards,
Donovan Absolute Fencing Gear Inc
***
*** ***

My teenage son purchased many pieces of fencing equipment at a local tournament including shoes. He tested the purchased shoes for fit and comfort at the sales table, but once he wore the shoes to his regular fencing lesson he discovered he had no traction and could not properly lunge. The flooring surface at the sales table is quite different from the flooring surface at the Academy where he fences. Absolute Fencing Gear's response was that they could not accept the shoes once worn and it was a lesson learned to test traction and lunging capability upon purchase. I know of no other company that operates under such rude customer service. I assumed merchandise sold by Absolute Fencing Gear would meet any fencer's needs, but apparently not so. Absolute Fencing Gear is not in the business for customer satisfaction.

My teenage son purchased many pieces of fencing equipment at a local tournament including shoes. He tested the purchased shoes for fit and comfort at the sales table, but once he wore the shoes to his regular fencing lesson he discovered he had no traction and could not properly lunge. The flooring surface at the sales table is quite different from the flooring surface at the Academy where he fences. Absolute Fencing Gear's response was that they could not accept the shoes once worn and it was a lesson learned to test traction and lunging capability upon purchase. I know of no other company that operates under such rude customer service. I assumed merchandise sold by Absolute Fencing Gear would meet any fencer's needs, but apparently not so. Absolute Fencing Gear is not in the business for customer satisfaction.