Absolute Home Services Reviews (%countItem)
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Absolute Home Services Rating
Address: 12 145 Schoolhouse St, Coquitlam, British Columbia, Canada, V3K 4X8
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.THIS COMPANY DID A FURNANCE MAINTENANCE INSPECTION. THEY URGED US TO AGREE TO $1200 OF REPAIRS THEY ALSO MISREPRESENTED THE POTENTIAL HEALTH HAZARD OF LEAKING FLUE GAS AND CARBON MONOXIDE EXPOSURE. WE WERE SKEPTICAL OF THIS REPORT, ***.WE CALLED IN *** TO DO A FOLLOW UP INSPECTION, AND ASKED THEM TO ADDRESS ALL OF THE ISSUES IDENTIFIED BY ABSOLUTE.THE *** REPORT DID SO, AND THEY ASSURED US THAT ALL OF THE REPAIRS ABSOLUTE INSISTED WERE NEEDED, WERE IN FACT NOT NEEDED. THE FURNACE PASSED ALL TESTS. IN ADDITION, CARBON MONOXIDE WAS NOT PRESENT AT ALL, AND AT ALL TESTED LOCATIONS WAS ZERO PPM. WE WERE VERY ANGRY AND CALLED ABSOLUTE. WE SENT THEM A COPY OF THE *** REPORT AND ASKED TO BE REIMBURSED THE $261.45 ABSOLUTE CHARGED US FOR THEIR INSPECTION. IN A SUBSEQUENT EMAIL TO US, ABSOLUTE WAS RUDE AND UNPROFESSIONAL, AND SIMPLY STATED THAT *** WAS INCOMPETENT.THEY REPEATED THEIR ATTEMPT TO FRIGHTEN US INTO PAYING FOR REPAIRS THAT WERE IN FACT NOT NEEDED, AND SAID WE RISKED OUR FAMILY HEALTH.THIS IS REPREHENSIBLE AND FACTUALLY UNTRUE. ***.
The complainant telephoned me on the day that the other company came by for the second OPINION. He was very rude and defamatory, accusing me of preying on old people. I calmly told him that I appreciate his concern and if he could send me the second OPINION, that I would review our inspection report and theirs and respond to him. I did as promised and sent him an email explaining that our inspection is very thorough, including temperature rise, gas pressure inlet/outlet, carbon monoxide readings, blower motor and combustion motor amperage, etc. In comparison to the other company whose report was very basic, with no measured readings. In fact the only comment the other company had was that the pilot area of the furnace was rusty. Our report recommended that the venting was not glued correctly and that condensate was leaking from the joints (this was obvious and pics were taken). The other company doesn't mention. If condensate is leaking from a termination flue pipe, one can only expect carbon monoxide to leak as well. I'm no gas fitter personally, ***, but I do have common sense, if water is leaking from a pipe, I'm sure gas may be as well. In my correspondence I never mentioned that his health was in jeopardy, my exact words were if my family's health was at stake I would rather have the professionalism and technical superiority of Absolute Home Services, than the company he used for the inferior report.
In short, I don't feel that a refund is warranted as our report was done in a professional and comprehensive manner. We were in the customers house from 1:40pm to 3:15pm (complainant seemed to think he was in and out, I'm think he is confused with the other company).
Craig E
General Manager
Where are the good comments? A year ago, I had a new furnace installed by Absolute. It was a rush job, my old furnace failed and it was cold. I phoned Absolute about my furnace problem, Craig came out with a portable heater and we talked about possibly fixing my old furnace or upgrading. Decided to upgrade. The new furnace was installed that day. Quieter, more efficient, and the heat distribution is better. They advised me about the rebate and that was duly received. Good service, good advice, I will probably get the new water heater from them as well
This complaint is about the refund for two pressure switches I paid a month ago.
My *** gas furnace didn’t blow warm air on Oct.17th and so Absolute Home Services was called and a technician visited my unit. After some troubleshooting, he concluded the cause was a pressure switch failure. He brought new pressure switches and installed them the next day (Oct. 18th) to replace the existing pressure switches. But the furnace still did not work and showed the same problem. Then the technician told me that the blower motor might be failed and that I would need a new blower motor. The price of a new blower motor he quoted was too expensive to me, so I purchased a replacement blower motor from online and installed it with old pressure switches and my gas furnace is working again now.
The source of the problem was the blower motor failure, not the pressure switches. So it did not need new pressure switches.
I paid $462.00 (including tax) for the two double pressure switches by my credit card on Oct.18th in addition to Service charge. So I am seeking to refund the pressure switches.
I contacted Absolute Home Services by emails and phone call but they refused to refund because they said there was nothing wrong with the technician's troubleshooting and the replacement of the pressure switches. Then they told me they can refund it only if I arrange a licensed technician, have the technician inspect my gas furnace, and send them an email that the pressure switches are not the source of failure. This will charge me an additional service call fee (over $150 plus tax) and my day off and I am not sure how much they are serious about the refund.
The homeowner called us and asked for a technician to fix his furnace as it was not working. He is the new homeowner and saw our phone number on the furnace from the previous owner. Even though we are in the busiest part of the year, I was able to get a technician there same day. The technician went thru the checks that the furnace needs to go thru. The furnaces circuit board indicated that the pressure switches were not opening, that's why the furnace wasn't working. Once the pressure switches were replaced they still weren't opening, that's when the technician diagnosed that the blower motor wasn't powerful enough to open the pressure switches and needed to be replaced. In our industry you do not replace a $1000 blower motor when the circuit board says its 2 $200 pressure switch. The technician did everything correctly. The homeowner did not want the the technician to replace the blower motor because he could get it cheaper online. There is no refund to this customer even though the issue was not the customers original pressure switches, it was a process that needed to happen to get to the solution.
Craig E
General Manager
Complaint: ***
I am rejecting this response because: client's payment for the wrong part replacement did not provide any benefit to the client
Sincerely
My boiler's brand is ***, it is 6 years new.
My boiler is damaged after their technician replaced pump and repaired several times.
I was told the pump has been replaced, but, my boiler was never ever working.
And, after their technician did flushing and draining the system, the next morning he found the pump control board has been burned.
Apr 23, 2019 they charged $208.95 and I was told the circulation pump (***) need to be replaced.
May 13, 2019 they charged $1115.62 and $135.45 I was told the circulation pump (***) was replaced.
We didn't use it during summer. And, the first day after summer, the boilier was still not working.
Sep 30, 2019 they charged $338.62 for flushing and draining the system
Oct 1, 2019 pump control board was burned.
Oct 2, 2019 their customer service quoted $3000 to replace the board
Oct 2, 2019 their sales quoted a new boiler *** price $9500+GST
My boiler is destroyed by the company Absolute Home Services.
I have spoken to this homeowner on numerous occasions and I sympathize with her difficulties with the heater she purchased from the now defunct ***. After speaking to the licensed technician, he diagnosed that the external circulation pump needed to be replaced. To say it was the old pump that caused the internal control board to burn out is like looking into the past. As we were installation and service contractors for ***, we do not carry the burden of the warranty. Unfortunately, the homeowner has to contact a representative for *** or the manufacturer *** to get reimbursed for parts. Again, as I am sympathetic to the homeowner, I did offer a significant discount to fix her heater. She choose to file this complaint instead. As the *** pump was faulty and we do not cover the heaters warranty, I can re-offer a discounted fix or she can find another contractor to fix her heater.
Craig E
Complaint: ***
I am rejecting this response because:
1. The company Absolute Home Service provided services and charged me. They have to take all the responsibilities of their mistakes. 2. I was not watching the technician’s works, as I have to do my own job. And, I trusted them as professionals. I didn’t really know whether or which the pump had been replaced. But, I knew, I paid all they wanted, the boiler was never working. So, they have to refund my payment $1798.643. The control board was burned because the technician has made very serious mistakes. So, the company has to pay for the board. Or, they pay for half value of boiler replacement.
Sincerely
As I stated earlier, the external pump moves water thru the house. The control/circuit board is inside the wall mount boiler. The pump was not working, it was replaced. The boiler was also not working, thus the circuit/control board needs replacing. Replacing the pump CANNOT cause the circuit board to fail. No refund is available for this customer for the reasons stated above.
Craig E
General Manager
Complaint: ***
I am rejecting this response because:
As the homeowner I reject this time and time again.
1. As you are Revdex.com accredited company, we’ve trusted your service and your technician to install a pump with care but clearly with the results given that has not been true. You have to pay for your failure.
2. Given the fact that you said replacing the pump cannot cause the circuit to fail is not a valid reason since there is no other reason why the board would be burnt. You are a living company in this industry, you should do the investigation and research how the accident was made, it's very important that you don't repeat the same to other customers.
3. We’ve only been using the boiler for 6 years when it was supposed to last 15-20 years which means the technician must have built in operations error which resulted into the circuit board burning.
4. This won’t be resolved without a refund and compensation.
Sincerely
When Absolute Home Services installed my furnace they gave me a very poor thermostat (no calibrations--so you can't tell what the temperature is or what temp you have set it for). I complained and was told it was "standard". They also put a drainage pipe across the floor in my basement ONto but not INto my floor drain. This looked ineffective (water could spurt out on the floor) and dangerous as a tripping hazard. I was told there was no other way, which seemed very odd to me as my old furnace did not need such a pipe.
When I complained about the pipe they told me I could have it piped into the laundry drain, but I would have to pay more, whereas the installer had told me there was no other way. The furnace didn't pass city inspection*** The company misled me on the price of my furnace, because they didn't tell me I would have to pay more in order for the pipe to be done properly.
The installer also indicated that my thermostat was ineffective and should be changed to one that is accurate. I contacted Craig, the manager about this, and then sent him a photo of the thermostat. He replied by text that the thermostat was "a piece of crap" (his words) but nothing has been done to change it, despite my phone calls to the company and text messages to
Craig.
I think this company is disorganized and
The customer is correct, the thermostat was a piece of ***. I instructed the installer to change forthwith. It is only now that I have been informed that it has not been completed as I requested. It will be done shortly. As for the option for a condensate pump in lieu of floor drain, if a floor drain is present, that is the normal course of action. The salesperson assumes this to be so and didn't offer the additional price for the condensate pump option. There was no condensate pump on the work order for installer, that's why he said there was no other option. The customer now has what she wanted and the new thermostat will be installed shortly. My apologies for not being aware of this. The customer has texted me in the past and if I would have received one prior to the Revdex.com notice, I would of rectified sooner.
Craig
Dear sir or madam,
On July 20, 2018, we received a phone call from Absolute Home Services. The lady told me that the company would provide annual furnace inspection free due to we bought the furnace from Sears. I accepted the offer.
About two hours later, the inspector Victor came in. After the inspection, he told us that we needed to do Furnace Tune-Up. Because the Tune-up inspector was working in our area, if we chose to do the inspection, we would get $50 discount. We accepted the offer.
About one hour later, the inspector Nick came in. He did Tune-up. When he put all parts back to the furnace, he told us that the pump didn't work and we needed to change to the new one $172.95 + tax. I told him the pump was in good condition. He said no. He also told us that if we changed it right now, we only needed to pay the parts fee; otherwise, we had to pay the labor and parts fee later on. We accepted the offer. When he wanted to bring the old pump with him, we refused him.
On August, we checked the pump. We just connected it to the power, and it worked well. On August 20th, we sent the video (the pump worked well) along with this letter to the general manager Craig, and told him I wanted his feedback.
No response.
On Aug. 24th, I called Craig; he told me he would answer me on next Monday (Aug. 27th).
No response.
On Aug. 30th, I emailed to Craig to ask the response.
No response.
On Sep. 05th, I called Craig. He told me the technician would back on Sept. 14th, and he would contact me on Sept. 17th.
No response.
On Sept. 20th, I sent him an email. I told him that this would my finial email. But I still gave him five days to answer me.
On Sept. 25, he emailed me: I have spoken with Nic the tech and I can now accurately recount your service. Your condensate pump was not working, I have instructed my techs not to repair pumps, only replace. Reason for this is from past experience. We would get a pump unstuck, it would get stuck again before our company 1 year warranty expires, and I have a free service call. My techs are not to try and fix condensate pumps. Therefore, if you were able to fix your condensate pump, you now have a backup when the one we installed fails in 3-5 years. I hope this addresses your concerns.
On Sept. 26th, I emailed to Craig: My pump does work. You may let your other technician check it. I don't want to pay extra.
On Oct. 1st, Craig emailed me: My response is below. I will not send my tech to check your old condensate pump.
That is the whole story. I am not a technician. I just use my common sense: connect with the power, the pump pumps the water out, it works I think.
During the past few weeks, I was patience. I hope I was wrong in this case because I don't want losing trust in people. Now, I totally feel confused which person/company I should trust. I hope this technician is honest and my reaction is over. Only $200, it is not big money. IT IS NOT THE PROBLEM WITH MONEY! I feel uncomfortable. My kids know this case. How can I explain to them? How let them see this world......
Issue: my pump works, why they changed to the new one.
Thank you for your patience to read my story.
Thank you for your assistance in advance!
Have a nice day!
Cindy
As mentioned to the customer, my technicians do not fix or repair the particular appliance associated with the furnace. The appliance was not working when technician was there. Therefore, the technician recommended replacing the appliance. The customer agreed, this the technician replaced. The technicians will discard replaced appliances or parts as a courtesy and to not leave a mess.
My resolution is that the customer now has a back up condensate pump when the new expires as this appliance usually has a 5 year life cycle.
The technician had been working in the industry for over 15 years, working with us for 10 years and certainly does not have a reputation for lying.
I have attached the detailed report that all our technicians do for furnace inspections.
Technician noted that the pump was defective.
Also note at the bottom of the report, it is our company policy to LEAVE BEHIND all replaced parts. The customer did not request the technician to leave behind.
Regards,
Craig
I am not technician, I did not notice the "defective "of the pump. Only one thing I couldn't understand why my old pump worked now and you told me the pump didn't work at that time. The technician has good reputation, that's good. I am not sure if you mean I am telling the lie.
I ONLY WANT TO KNOW IF MY OLD PUMP WORKED WELL.
Absolute Home Services did my furnace & duct cleaning at the beginning of September 2018. When the contractor came to do the duct cleaning, he also did the dryer vent cleaning, which was an additional $105. This was included in the total bill which was paid by credit card on the same day the cleaning was completed.
We later found out that Absolute Home Services & the contractor both charged us $105. The duplicate $105 charge by the contractor was an unauthorized charge to our credit card. I called Absolute Home Services more than 5 times to obtain a refund. They said that they will be refunding me & that a cheque was in the mail 2 weeks ago. To date, no refund payment was received by Absolute Home Services and our inquiry has not been resolved.
Our experience with this company has not been satisfactory. I recommend you do not use their services. There are certainly better companies with an honest track record out there that provide similar if not better services than them. I regret not checking the Revdex.com reviews of Absolute Home Services prior to hiring them.
This customer was send a refund from our affiliate company that erroneously mischarged the customer.
I don't feel that an overall bad review is applicable for an administration error.
Of the 3000 annual customers who depend on our quality service, an administrative error doesn't warrant an overall poor review.
I think a 99.68% approval rating should meet her expectations.
Craig E
General Manager
Absolute did my Duct Cleaning June 1, 2018. During the cleaning my fire alarm went off, bringing the fire truck to my door, and a $ 106.00 charge soon after.
I have contacted Absolute many dozens of times, was promised a reimbursement in the beginning, but suddenly that person left the company, and I was referred to Mark.
I have been phoning Mark almost daily for many many weeks now.
His mail box is often full, or if I do get him, he sends me back to Sherry who sends me back to Mark, whose mail box is still full!!
I sent an e-mail to Mark,( who I 'm told is an owner in the business ) but NO RESPONSE AGAIN!!.
What further can I do??
Mrs. has been a long time client of ours. She is correct that she has called and emailed numerous times. I advised her on every occasion that Mark was the duct cleaning supervisor and that he would resolve her conflict.
I'm sorry if she had problems getting in touch with him, but she has been reimbursed.
Craig E
General Manager
My furnace broke at the start of winter 2016/2017. I called Absolute Home Services as a referral from a friend. Long story short, two months in with no furnace and almost $2,500 later, I am still unhappy with the way things turned out. Did you know they charge hourly rates to go pick up parts at the distributor?
t, stay away.
But the worst, the worst, is being mistreated and disrespected. The technician promised to come back to "fix" a bad noise issue, but after three weeks of trying to get hold of him and leaving messages, I got no reply back. Needed to call the office to have him return as we couldn't even hear our thoughts with the furnace working. And then, under warranty, I was charged hourly for the visit! As he left the tech still promised to talk to the manufacturer to ask for help, but obviously that what just wind...
When I called the office to complain I talked to Craig *** which promised to look into the overcharge, as soon as he conferred with his technician. I called every week for a month and still Craig had not been able to speak to the tech. In the end he wouldn't answer my calls or call me back.
So unless you want to be overcharged, disrespected and treated like an i