Absolute Interiors

Customer agreed to have Absolute Interiors, LLC install laminate flooring in their home The customer wants to remove the carpets in their home, rather than have to pay Absolute Interiors, LLC[redacted] met with customer after they had their carpets removed to assess the floor [redacted] stated if the floor needed to be leveled in the living room, the installers would make that determination before the install Saturday November 1, – Absolute Interiors, LLC installed laminate flooring and heating roll that the customer purchased on their own Customer was concerned about the floor in not being installed leveled, in the living room [redacted] was unable to go out to the install due to a prior commitment, not refused to take care of his customer Job was completed and customer signed the satisfaction of service, adding that she was happy with installers November 16, [redacted] assessed the floor and was in agreement that he did not like the install in the living room and agreed to redo We would also install the thermostat wire under the floor in the other room, once the thermostat on order, came in What should have been an additional charge, which is stated on our contract, we leveled the floor for no additional charge This is something the installer should have charged for before the start of the installation Customer was satisfied with living room floor The Customer was contacted, on numerous occasions, by Absolute Interiors, LLC after the replacement of Living Room floor for final payment Customer would not pay because she stated that the other floors were not redone, we reiterated that only the Living Room was to be replaced Customer was scheduled for February 28th between 9-10am This seems like it took a long time to complete but, we were waiting for the thermostat and the customer needed a weekend [redacted] reiterated the deal that he originally made with her We are not replacing the floor and only putting the heating wire under the floor which will only take removal of a few boards February 28, Floor complete and customer stated satisfaction and complaint was closed March 6, Message was left to make final payment for installation of floors March 9, 2nd Message was left to make final payment for installation of floors March 18, Customer writes letter to Revdex.com *Customer wants refund for both the flooring materials and the deposit of $that was already paid before the installation BECAUSE she has a daycare in the home and fear of the children being exposed to [redacted] is concerning to both daycare parents and herself Customer iCustomer needs to contact Lumber Liquidators directly regarding her material Refund for install will not be credited Work was completed

Customer agreed to have Absolute Interiors, LLC install laminate flooring in their home.  The customer wants to remove the carpets in their home, rather than have to pay Absolute Interiors, LLC.[redacted] met with customer after
they had their carpets removed to assess the floor. [redacted] stated if the floor needed to
be leveled in the living room, the installers would make that determination
before the install.
 
Saturday November
1, 2014 –
Absolute Interiors, LLC installed
laminate flooring and heating roll that the customer purchased on their
own.   Customer was concerned about the floor
in not being installed leveled, in the living room. 
 
[redacted] was unable to go out to the
install due to a prior commitment, not refused to take care of his customer.
 
Job was completed and customer
signed the satisfaction of service, adding that she was happy with installers.
 
November 16, 2014
[redacted] assessed the floor and was in
agreement that he did not like the install in the living room and agreed to redo.  
We would also install the
thermostat wire under the floor in the other room, once the thermostat on
order, came in.
What should have been an additional
charge, which is stated on our contract, we leveled the floor for no additional
charge.  This is something the installer should have charged for before the start of the installation.
Customer was satisfied with living
room floor
 
The Customer was contacted, on
numerous occasions, by Absolute Interiors, LLC after the replacement of Living
Room floor for final payment.  Customer
would not pay because she stated that the other floors were not redone, we reiterated that only the Living Room was to be replaced.
             Customer was scheduled for February
28th between 9-10am.  This seems like it took a long time to complete but, we were waiting for the thermostat and the customer needed a weekend.
            [redacted] reiterated the deal that he
originally made with her.  We are not
replacing the floor and only putting the heating wire under the floor which
will only take removal of a few boards
 
February 28, 2015
            Floor complete and customer stated
satisfaction and complaint was closed
 
March 6, 2015
            Message was left to make final
payment for installation of floors
 
March 9, 2015
            2nd Message was left to
make final payment for installation of floors
 
March 18, 2015
            Customer writes letter to Revdex.com
            *Customer wants refund for both the
flooring materials and the deposit of $725 that was already paid before the
installation BECAUSE she has a daycare in the home and fear of the children
being exposed to [redacted] is concerning to both daycare parents and
herself.  
 
Customer iCustomer needs to contact Lumber
Liquidators directly regarding her material. 
 
Refund for install will not be
credited.  Work was completed

Review: I purchased flooring from Lumber Liquidators and they recommended the installers "Absolute Interiors". I had them come out before the install because I had concerns about the floors being uneven and the owner([redacted]) came out and assured me that they where fine and the team he was sending would know what to do to make any low areas even. When the flooring was being installed the installers were concerned because the floors they told me were to uneven. I contacted their boss([redacted]) that morning and he spoke to them and told me it was fine that they knew what to do now. The installers still had concerns about doing the job, they told me it wasn't the kind of work they do and the floors were to uneven but their boss told them to finish the job. I called [redacted] again and insisted he come out to help that the flooring was not going in right and he refused to come but sent someone else to help them. I was also having them heated and they did not know how to do the heating system. So [redacted] was asked to come and show them how to do it and he replied it isn't rocket science and still refused. The installer finished the job unhappy with the results. They said if they didn't finish the job they would not get paid. [redacted] came back after several request and agreed the floors needed to be fixed. The floors needed to be taken out of all the rooms because the heating system was incorrect and the floors were very uneven. Unfortunately he only leveled one floor and fixed the wiring so the floor could be heated. This whole process started on October 25,2014 and he just had installers come to fix the heating wires on February 28,2015. [redacted] claims he never said that he would fix the rest of the uneven floors. He is asking for the balance of the Payment. I will not pay until the flooring is to my satisfaction. Now I have just learned that these floors have been on the news and they contain [redacted] and at this point I want my money back so I can replace it. I am a Home based Daycare, the parents are concerned.Desired Settlement: I would like the flooring removed and my money refunded for both the flooring and the partial install payment. Because I have a daycare in my home the fear of the children being exposed to [redacted] is very concerning to both their parents and myself. I would like this matter taken care of as soon as possible. I would like them to remove the flooring and dispose of it in the proper way.

Business

Response: