Absolute Lawn Care LA

All phone calls are recorded Client did not read accepted contract or understand what is included in contract per recorded phone call with the owner Any future slander will be address with our attorneys

Review: I was a customer for three years. The last time my lawn was mowed it was done very poorly. There were areas that were not cut or edged. I emailed Absolute and attached picture of the poor quality work. I did not hear back from them so I called them. I had asked them to please come back out and mow the lawn again. When I called I spoke to the [redacted] who was rude and arrogant. He told me his crew leader [redacted] had been out to look at lawn re: my complaint. [redacted] agreed that my lawn was not mowed up to their normal standards. So I asked since I was due for my lawn to be cut again if they would not charge me for the poor quality job done the prior week. He stated that [redacted] was a bit of a perfectionist and that the lawn was still mowed so that I still had to pay even though it was done poorly. I repeated what he said because I was in shock. I asked who he was and if I could speak to his manager. He told me he was the owner !! In the end he told me I had to pay for the poor service and that he was removing me off their client list. I am still in shock that the owner of a company treats his customers this way. I don't feel I should have to pay for poor and an incomplete job.Desired Settlement: I would like an apology from [redacted] and something in writing that I am not responsible for the last bill.

Business

Response:

We attempted to resolve this matter, but were unable to come to an agreement. The unpaid invoice has been sent to our collections agency. No further action will be taken from us at this time.

Review: Company terminated contract before it was completed. I signed a one year contract for lawn service for one year in April 2013. During the year, have had Absolute Lawn perform various landscaping jobs in addition to the weekly lawn service. They were paid in full upon completion of job. Absolute asked for a deposit of $120.00 to be paid for a job estimated to cost $148.00. When asked: 1. Why was a deposit required when work had been done in the past with no deposit. 2. Why a deposit of more than 80 percent? A "Robert". Became very upset yelling in the phone, telling me that Absolute had enough customers and didn't need my business and was canceling all contracts. Contract is a contract. They should complete the one year contract for lawn service. They do not have to perform the landscaping as I do not agree to pay more than 80 percent of a job before it is completed.Desired Settlement: Completion of the one year lawn service contract. Until April 2014

Business

Response:

[redacted],

We’re very sorry for any misunderstandings, confusion, or trouble you’ve experienced. Our goal is customer satisfaction, and from our past dealings with you it seems you have been pleased with our level of work and care. Our terms are very clear on deposits--any work that is estimated at over $100 requires a minimum deposit of 50% or the cost of materials, whichever is greater and is up to management for how much more may be required. In some cases, the deposit is the full amount. There is a link in every estimate we send that takes a client to our website’s page of terms. It is the client’s responsibility to read all our terms carefully before accepting anything.

We take our contracts seriously. We service enough people that we have to standardize our operation for it to run smoothly. That means we have to hold everyone to the same standards across the board no matter what. If a client refuses to adhere to our terms, which they have agreed, we have the option to no longer provide services for that client, not only for the contract in question, but also for any other services we are/may provide them.

Concerning the lawn contract, it is clearly stated. 12 visit contract, not a 12 month contract. Below is information concerning the length of our contract. This is exactly what was in the estimate you accepted.

By accepting this estimate you are agreeing to a minimum of a 12 visit contract and our terms & conditions. After the 12 visits, the contract will be a week by week contract with the same terms and conditions. Our schedule for the Greater New Orleans Region is as follows: weekly in the warmer months (April, May, June, July, August, September, and October), biweekly in the mild months (March, November and December), and monthly in the colder months (January and February) equaling approximately 38 scheduled visits per year. We have a target day that we will cut your lawn. If we foresee any issues, we will either cut it up to 3 days early or up to 3 days later then your scheduled date. If your lawn does not need to be cut, you must contact us at least 3 days prior to your scheduled visit. Your regular price for your lawn is a quote for a maintained yard. If you reschedule service and the next visit takes longer then the allotted time to cut your grass, you will be charged an extra fee for the extra time. If you cancel your service before your 12 visit agreement you will be charged 50% of the remainder of the contract. After the 12 visits, a seven day notice is needed for cancellation of service. If you have a gate that needs a key, the client must provide a key within 48 hours of accepting this contract. If a gate is locked, we will service what we are able to and charge for the full price of the visit. By accepting this contract, you are agreeing that you have gone online and read all terms.

You are no longer eligible for service with Absolute Lawn Care LA LLC and cancelation fee for the accepted contract which is spelled out in the terms is applied. Upon termination of service, all invoices are due including cancellation fees.

Thank you,

Review: we pay for a monthly garden fee and have filed many complaints. they are supposed to weed and pick up leaves and every time they come we must go right behind them and do ourselves. also one of the workers verbally insulted us after complaining about the service. to make matters worse the owner of the company called and verbally insulted me stating he was doing more than the job required and would not even listen to the complaints we were makingDesired Settlement: we want the Revdex.com to show this on their site to warn other clientswe want the service stopped. we have a contract but dont feel they are doing the job so we want out, at this point even if it means paying a fine. that will be better than to have a company like this that does not stand behind their work to continue providing a service for us

Business

Response:

All phone calls are recorded. Client did not read accepted contract or understand what is included in contract per recorded phone call with the owner. Any future slander will be address with our attorneys.

BACKGROUND:

• In May 2014 I searched for a St. Augustine Sod retailer in the New Orleans area though Google

• Absolute Lawn Care was the first listing

• I contacted an individual at Absolute Lawn Care by phone and their prices seemed to be fair for the delivery of the product

• The individual at Absolute Lawn Care requested a contract for delivery which I found unusual for I assumed a deposit would be a better business practice

• After the contract was submitted I contacted Absolute Lawn Care by phone to schedule delivery

• The individual representing Absolute Lawn Care could not or would not provide a week much less a day/date for delivery of the product

• I shared that I needed the product and could not wait until it was convenient for Absolute Lawn Care to deliver the product

• The Absolute Lawn Care representative stated that he had a contract and I was contractually obligated to pay for the product regardless if it was delivered or not

• At this point I concluded the conversation for it was obvious that this is not a legitimate company and had no intention of honoring their end of the service

• In the last year I have been contacted by two collections agencies representing this unscrupulous retailer and after sharing with them my experience they dismissed their case

CONCLUSION:

• It’s sad that there are unscrupulous retailers out there that prey upon the public

• This vendor had no intent of delivering his product and apparently makes his livelihood from the practice of deception and intimidation through collection agencies.

Review: I contacted Absolute lawncare for mowing services. A rep was sent to my home to quote me for mowing and they convinced me to also include garden bed maintenance. They sent two separate invoices one to do initial clean out work for $410. I agreed & paid. They mowed my yard, cleaned out the beds, & planted the items. I was pleased with the service. The second invoice was for an installment of $95 per month on a contract for $1,140 that included 38 visits a year. I thought mowing was included. I talked to the rep via phone & stated my grass doesn't grow that fast & would only need them to mow every 2 weeks. I then used their online feature The rep responded to "lawncare" in this online conversation based on verbal communication & online. They stated that they must do every week for lawncare but I could modify garden bed portion I thought I agreed to both for 38 visits. I called [redacted] on 7/18/14 stating that my yard didn't look mowed. She said they came on 7/14/15. They came on 7/20/15 to service my home but they did 15 minutes of work which included weed eating around garden bed as it had minimal weeds. They did not mow. I asked why. They stated it was not in my contract. I stated that I electronically accepted the contract believing that mowing was included. They said lawncare was different than garden bed maintenance & that I should have known mowing was not included. On their worksheet it showed $30 for garden bed maintenance but they charged me $95. I gave them evidence of the online conversation discussing mowing/lawncare & told them that this lawncare written communication was attached to the invoice that I accepted & should be attributed to the contract. I want to cancel the contract if they cannot honor the mowing; however, the owner is stating that they will try to collect 50% of the contract which is $570 for 1 visit. I already paid $410 for initial mowing & garden bed maintenance. This is overreaching and provides them an unfair advantage.Desired Settlement: I would like the company to include mowing in my $95 a month/$1140 a year contract or cancel my contract with no cancellation fee and we part ways.

Business

Response:

This account is now in collections.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This matter has been sent to litigation because the contract was misleading and now I believe it was intentionally done. If you notice on the invoice, a previous invoice was referenced, invoice [redacted], which included lawn care - see attached initial estimate that was referenced in the accepted invoice. The comments attached to the accepted invoice also spoke to lawn care and the Absolute representative responded to comments with a link about lawn care all with the knowledge that lawncare was included. My thought at this point was that the language at the bottom of the invoice was a mistake and should have been removed because all my contact was mainly about lawn care; however, the owner refuses to acknowledge and honor. In addition, the owner has now without authorization canceled the contract and invoiced me for 50% of the contract - $522.50 although they served my home only once so they would be paid for doing nothing. The owner also stated he would immediately send the item to the collection agency which is not standard business practice.

Regards,