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Absolute Lawn Care

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Absolute Lawn Care Reviews (13)

I called ALC to come out and aerate my lawn for the fall and I asked the owner to make sure all my edges along the curve were aerated because those were my problem areas in the yardAs a business when you taking orders, it is a good idea to write down a customers requestMy request was not done so I called them back and they came back out and spilled fuel in front of my house and still did not aerate my yard properlyI paid them and did not get properly serviced and I have a huge fuel spill in front of my houseThe [redacted] will not help because I have gone through them before for one other problemI am a single mom who can not afford to pay for jobs that are not being done properlyI think by me letting other potential customers know about my experience will get them to thinking about hiring this company for their own lawn care needsThe best way to get new customers is treat the ones you have with the utmost respect and respect their property because word of mouth is the best way to get business

Great Service, Quick and responsiveI called on a [redacted] ad, for a sod install on my small back yardThe cost was less than expected & the quickness of work from start to finish was impressive

Revdex.com:
At this time, I have not been contacted by Absolute Lawn Care regarding complaint ID ***
Sincerely,
*** ***

I called ALC to come out and aerate my lawn for the fall and I asked the owner to make sure all my edges along the curve were aerated because those were my problem areas in the yard. As a business when you taking orders, it is a good idea to write down a customers request. My request was not done so I called them back and they came back out and spilled fuel in front of my house and still did not aerate my yard properly. I paid them and did not get properly serviced and I have a huge fuel spill in front of my house. The [redacted] will not help because I have gone through them before for one other problem. I am a single mom who can not afford to pay for jobs that are not being done properly. I think by me letting other potential customers know about my experience will get them to thinking about hiring this company for their own lawn care needs. The best way to get new customers is treat the ones you have with the utmost respect and respect their property because word of mouth is the best way to get business.

Great Service, Quick and responsive. I called on a [redacted] ad, for a sod install on my small back yard. The cost was less than expected & the quickness of work from start to finish was impressive.

Review: I first contacted Brian back in April about grading my yard. His communication has been very unprofessional and stated that he would be out three separate times and has failed to show. He put an advertisement on groupon and has failed to honor this. I would reach out and never receive any information back.Desired Settlement: Come out an honor what we talked about.

Review: Brian S[redacted] owner of ALC Grounds Management LLC was hired by me to put in a drainage system to drain water that was pooling in the area in front of my front door. He presented himself as an expert on drainage and we agreed to a price of $600 to put in the drainage system on March 9,2016. On March 20th and 21st Mr. S[redacted] came and put in the drainage system as planned.

A couple of weeks later we had a very heavy rain storm and the area in front of our front door flooded just as had done prior to the new drainage system being installed. I called Brian and told him about the flooding and he said that because of the inordinate amount of rain we had recently he thought that it was not draining because there was too much water. The next day the pooling had subsided and I called him and told him that the water had indeed drained after about 12 hours.

A few weeks later in late April or early May the system failed again to drain the water from the front of the house. I took photos and sent them to Brian and asked him to come out and fix the problem. He made excuses about the system he installed was tied into an existing pipeline to the backyard and that was probably the problem. He agreed to come out and look at the situation and do what needed to be done. We agreed on a time to come in early May but he never did show.

He apologized when I called him and he agreed to come fix the situation on Monday May 30th. Again on the 30th he did not show. When I contacted him after he said he didn't realize that it was Memorial day when he made the appointment. He said he was extremely busy but that he would come on Monday June 13th and we scheduled for him to come out. Again a no show and no phone call on the 11 th of June.

I sent him an email about his ineptness and he responded that he was very busy but he would be there on the 13th or 14th. Still no show. And as of today he still has not come.

It now has been a full three months and I still have no drainage and Mr. S[redacted] just keeps blowing me off.Desired Settlement: I either want a drainage system that works or I want a full $600 refund by the first of July

Review: This company has the worst business practices. The work is minimal and the costs are exuberant. They show up unannounced, usually when no one is home, to perform jobs that were never contracted nor confirmed, then harass their customers regarding unconfirmed outstanding balances. No contracts, no bills. Unprofessional and shoddy work to say the least.Desired Settlement: I want this company to cease and desist from contacting me or my husband immediately. We do not owe them anything, the work that they are trying to collect money on was never done. Thank you.

Consumer

Response:

At this time, I have not been contacted by Absolute Lawn Care regarding complaint ID [redacted].

Sincerely,

Great Service, Quick and responsive. I called on a [redacted] ad, for a sod install on my small back yard. The cost was less than expected & the quickness of work from start to finish was impressive.

Review: We hired Absolute Lawn Care to build 2 retaining walls in our back yard and complete a french drain. Originially we were told this job would take 2 days- 5 days to complete depending on weather, this job took 3 weeks to complete with 2-3 days of rain in between. We continously asked [redacted] for a contract but he would not provide one until he finished the job. During the 1st week of the job he asked for $1,000.00 more to complete the job, not for materials but for labor. Throughout the 3 weeks he was absent on days he agreed to work. We have also had to call him around 10am some mornings to confirm he was still coming to actually work that day. He completed our retaining walls on a Tuesday, told us to wait 3 days for the glue to dry on the bricks. After 3 days (friday) he would come back to clean up the dirt on the deck by power washing it, the dirt was not easily removed with a regulargardening hose. On wednesday of the same week we noticed the bricks were not completely secure as promised, we lifted a couple bricks to confirm they had not being glued as originigally promised. After calling him about the bricks he agreed to come friday and apply the glue along with power washing the deck. I called him Friday at 10am to ask what time today he planned to come by and complete this project he told me he would be come today or the next day. As of now we are still waiting for him to complete this job. I would not reccomend him to anyone, he did not communicate with us when he decides not to show, starts work late and dose not take responsibility for his work.Desired Settlement: We would like [redacted] to completely glue all bricks and power wash our deck as promised.

I called ALC to come out and aerate my lawn for the fall and I asked the owner to make sure all my edges along the curve were aerated because those were my problem areas in the yard. As a business when you taking orders, it is a good idea to write down a customers request. My request was not done so I called them back and they came back out and spilled fuel in front of my house and still did not aerate my yard properly. I paid them and did not get properly serviced and I have a huge fuel spill in front of my house. The [redacted] will not help because I have gone through them before for one other problem. I am a single mom who can not afford to pay for jobs that are not being done properly. I think by me letting other potential customers know about my experience will get them to thinking about hiring this company for their own lawn care needs. The best way to get new customers is treat the ones you have with the utmost respect and respect their property because word of mouth is the best way to get business.

Review: I hired Absolute Lawn Care to do some lawn maintenance and in the course of talking to them about that pressure washing my house came up and he said he could take care of that as well for an additional $80.00, so I thought why not. It would save me having to find an additional company to do that part. The only thing I got from him was an email quote. He was very slow to come do the work and we had rain to delay as well. He finally finished the yard work but I had to call him back about the house because it still had green mildew all over one side of it. He had said that he would clean up the chimney as well and there is still moss growing on it. He finally came back one day as I was headed to work and supposedly finished up but when I got home and looked at it there was no difference. It looked absolutely the same. I submitted a dispute to my credit card company, but I have just gotten notice that they are declining me because I do not have an itemized statement from him for the charges. That is another complaint against him. He never even sent me an itemized statement showing exactly what I was paying for. All I have is the email showing the original amounts that we agreed upon and he raised the price on that after starting the work because he misunderstood what I wanted as far as the yard work. I should not even have agreed to have paid him the additional money. Now it is looking like I will have to pay someone else after all to come back and pressure wash my house using something besides just water this time, as that is obviously all he used.Desired Settlement: The business has a responsibility to make this right but I do not want them on my property again or calling and making promises they will not keep. I just want them to credit my card back $80.00 for not properly pressure washing my house and call it a day.

I have had ALC maintaining our properties for over 3 years now and would like to say how impressed I am with there proffesional attitude and detailed approach to managing our landscaping projects.

Thanks guys!

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Description: Landscape Maintenance, Landscaping Services (NAICS: 561730)

Address: 7804C Fairview Rd Ste 330, Highland, New York, United States, 28226-4945

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